The ITIL® Experience (Version 5) Certification Course is suitable for professionals involved in managing and improving digital products, services, and stakeholder experiences. It is particularly relevant to roles in service management, product management, digital transformation, experience management, and AI governance.
Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Experience Certification.
The ITIL® Experience (Version 5) Certification Course introduces experience concepts across digital products and services. It covers stakeholders, the ITIL Four Dimensions, service journeys, experience evidence, continual improvement, AI governance, DevOps, and PRINCE2.
Delegates will develop skills in mapping stakeholder roles, interpreting experience evidence and signals, and distinguishing functional and relational interactions. They will also learn to improve experience across the Four Dimensions while supporting trust, psychological safety, and evidence-informed decisions.
This 2-Day course by The Knowledge Academy enables delegates to apply experience-focused ITIL concepts across digital products and services. They will be able to map stakeholder journeys, use experience evidence, identify improvements, and understand AI governance considerations.
After completing this course, delegates will understand how ITIL supports experience management across digital products and services. They will be better prepared to map journeys, interpret evidence, support improvement, and understand AI governance.
The ITIL® 5 Experience Certification Course assesses delegate understanding of experience-centric service management and value co-creation. It validates knowledge of integrating customer, user, and employee experience principles with ITIL practices to design and deliver impactful, value-driven services.
Looking for ITIL® 5 Experience Certification in-house or onsite training in Crewe? We specialise in corporate group training and bulk bookings for organisations of all sizes in Crewe. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.
To make sure you’re always connected we offer completely free and easy to access wi-fi.
To keep you comfortable during your course we offer a fully air conditioned environment.
IT support is on hand to sort out any unforseen issues that may arise.
This location has full video conferencing equipment.
Popular searched areas in and around Crewe include:-
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Experience Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Scalable Training Delivery
Access ITIL® 5 Experience Certification in Crewe delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.
Master ITIL® 5 Experience Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Experience Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
Learn ITIL® 5 Experience Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.
Flexible Learning
Access ITIL® 5 Experience Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.
Expert-Developed Content
Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.
Global Training Provider
Access ITIL® 5 Experience Certification in Crewe from a trusted global training provider delivering consistent learning to professionals worldwide.
Cost-Effective Training
Benefit from the cost-effective ITIL® 5 Experience Certification that delivers high-quality course content without compromising learning outcomes.
Interactive LMS
Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Experience Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Experience Certification sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Experience Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 5 Experience Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
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To help and support our clients we are providing a limited number of 250 daily discount codes.Hurry, first come, first served!
If you miss out, enquire to get yourself on the waiting list for the next day!
Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Experience Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Experience Certification, and allows you to purchase multiple courses at a discounted rate.
Total Without Package: £9975
Package Price: £5995 (Save £3980)
ITIL® Version 5 Product refers to the latest evolution of the ITIL framework that integrates modern product and service management with digital, experience-led, and value-focused practices to support organisations operating in complex, technology-driven environments.
ITIL® Version 5 Experience Training is designed for professionals involved in service design, product management, experience management, and digital transformation who want to apply experience-led thinking within modern IT and business environments.
The ITIL® Version 5 Experience Certification was launched on 12th March 2026. To get more information about the course and prices, get in touch with us.
Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Experience Certification.
The training fees for ITIL® 5 Experience Certification in Crewe starts from £1995
The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Experience Certification.
Please see our ITIL® Certification Training courses available in Crewe
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Recognised by leading certification bodies, we deliver training you can trust.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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