ITIL® Certification Training - United Kingdom

What is ITIL® 5 Certification?

ITIL® 5 is an advanced, globally recognised framework for IT Service Management (ITSM) that focuses on modern digital practices, including AI, automation, and value-driven service delivery. This ITIL Certification validates the ability to apply innovative strategies to manage and optimise IT services in dynamic business environments.

ITIL® 5 builds on established ITIL principles while integrating emerging technologies and digital transformation concepts. It helps organisations enhance service quality, improve agility, and drive continuous improvement through smarter, data-driven decision-making.

The Knowledge Academy is an accredited ITIL 5 Training provider in the United Kingdom and supports professionals in designing, optimising, and delivering high-value services aligned with modern organisational needs. Our ITIL® 5 Certification Courses develop practical, implementation-focused skills for managing digital products and IT services effectively.

ITIL® 5 Certification Pathway: From Foundation to Master

The ITIL® 5 Certification path is designed to help professionals build expertise from foundational knowledge to advanced digital transformation and leadership in IT Service Management.

• ITIL® 5 Foundation: Introduces core concepts, terminology, and principles of ITIL® 5 for modern digital services. It acts as the entry point and foundation for all higher levels.
• ITIL® 5 Practice Manager (PM): Achieved by completing ITIL® 4 practice modules and the ITIL® 5 Transformation module. It focuses on key operational practices like Monitor, Support and Fulfil, Plan, Implement and Control, and Collaborate, Assure, and Improve.
• ITIL® 5 Managing Professional (MP): Focuses on managing digital products and services end-to-end through modules like Product, Service, and Experience.
• ITIL® 5 Strategic Leader (SL): Covers strategic alignment of IT with business goals through modules like Strategy and Transformation.
• ITIL® 5 Transformation: A core module used across multiple designations, focusing on organisational change and digital transformation.
• ITIL® 5 AI Governance: An extension module that focuses on ethical, responsible, and compliant use of AI in digital services.
• ITIL® 5 Master: The highest level, achieved by completing Practice Manager, Managing Professional, and Strategic Leader, demonstrating advanced real-world ITIL expertise.