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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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ITIL 4 Specialist: Create Deliver And Support Training in Sheffield

Key points about this course


Duration: 2 Days *

Exam(s): Included

Exam:

Accredited: Yes

Rating: Excellent

Language: English

Dates & Prices Enquire
  • Gain your ITIL 4 Specialist Create, Deliver and Support certificate in just 2 days
  • Learn about the ‘core’ service management activities involved in the ITIL
  • One of the four modules which go towards the ITIL 4 Managing Professional stream

Available delivery methods for this course

Virtual Icon

Online Instructor-Led

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Online Self-Paced

Onsite Icon

Onsite

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Sheffield

Course Packages & Certifications

Complete ITIL® 4 Managing Professional (MP) Certification PathSave 26%

5 courses

ITIL® 4 Foundation

£595Book now

ITIL® 4 Specialist: Create Deliver and Support CDS

£1495Book now

ITIL® 4 Specialist: Drive Stakeholder Value DSV

£1495Book now

ITIL® 4 Specialist: High Velocity IT Training

£1495Book now

ITIL® 4 Strategist: Direct, Plan and Improve DPI

£1495Book now

Total:

£6575Savings

Package Price:

£4895£1680

This package usually costs £6575, why not book together and save £1680
Most people buy as a package!

Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
Trainer Icon Interactive support from experienced trainers
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Sheffield
Thu 8th Oct 2020
Places available
£2495
Thu 13th Aug 2020
Places available
£2495
Thu 20th Aug 2020
Places available
£2495
Thu 27th Aug 2020
Places available
£2495
Thu 3rd Sep 2020
Places available
£2495
Thu 10th Sep 2020
Places available
£2495
Thu 17th Sep 2020
Places available
£2495
Thu 24th Sep 2020
Places available
£2495
Thu 1st Oct 2020
Places available
£2495
Thu 8th Oct 2020
Places available
£2495
Thu 15th Oct 2020
Places available
£2495
Thu 22nd Oct 2020
Places available
£2495
Thu 29th Oct 2020
Places available
£2495
Thu 5th Nov 2020
Places available
£2495
Thu 12th Nov 2020
Places available
£2495
Thu 19th Nov 2020
Places available
£2495
Thu 26th Nov 2020
Places available
£2495
Thu 3rd Dec 2020
Places available
£2495
Thu 10th Dec 2020
Places available
£2495
Thu 17th Dec 2020
Places available
£2495

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How will you be funding your training?

Self funding

Company funding

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Key points about this course


Duration: 2 Days

Exam(s): Included

Exam:

Accredited: Yes

Support: 24/7


Course Information

ITIL 4 Specialist: Create, Deliver and Support Course Overview

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included.

ITIL 4 Specialist Create, Deliver and Support is targeted towards practitioners of IT Service Management who manage the operation and end-to-end delivery of IT-enabled and digital products and services. The course will be followed by an exam which will lead to the ITIL 4 Specialist Create, Deliver and Support certificate.

ITIL 4 Foundation certification is a prerequisite to attend.

ITIL 4 Specialist: Create, Deliver and Support Course Outline

The course has the following learning outcomes:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Understand concepts and challenges across the service value system
  • Understand how to use a ‘shift left’ approach
  • Know how to plan and manage resources in the service value system
  • Understand the use and value of information and technology across the service value system
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use ITIL practices to contribute to a value stream for a new service
  • Know how to use a value stream to provide user support
  • Know how ITIL practices contribute to a value stream for user support
  • Know how to create, deliver and support services
  • Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
  • Understand the use and value of various concepts across the service value system

Who should attend this ITIL 4 Training Course?

The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.

Prerequisites

To attend, you must hold ITIL 4 Foundation certification.

Please arrive at the venue at 8:45am.
To attend, you must hold ITIL 4 Foundation certification.
The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.
We are able to provide support via phone & email prior to attending, during and after the course.
ITIL 4 Specialist Create, Deliver and Support exam, delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ITIL® 4 Specialist: Create Deliver and Support CDS certification in Sheffield starts from £1395
The Knowledge Academy is the Leading global training provider in the world for ITIL® 4 Specialist: Create Deliver and Support CDS.
Please see our ITIL® Training courses available in Sheffield

What's Included?

  • Delegate pack consisting of course notes and exercises
  • ITIL 4 Specialist Create, Deliver and Support Exam
  • Experienced Instructor
  • Refreshments

ITIL 4 Specialist: Create, Deliver and Support Exam

  • 40 questions
  • Multiple choice 
  • Duration of 90 minutes
  • Pass mark of 70% or 28/40
  • Closed book

Why choose TKA Logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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