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MacOS Mojave Troubleshooting and Support Training​ Course Outline

Module 1: Installation and Configuration

  • Introduction
  • Features in macOs Mojave
  • macOS Requirements before Installation
  • Installing macOS Mojave
  • Clean Install a New Shiny Version
    • Compatibility of Existing Mac with macOS Mojave
    • macOS Mojave Bootable USB Installer Drive
    • Backing Up All the Data
  • Steps to Install a New Shiny Version
  • Upgrading Mac
  • Using Setup Assistant for Initial Configuration
  • Recovery in macOS Mojave and Installing Software Updates

Module 2: Manage Users

  • Introduction
  • Overview of User Accounts
  • Add and Remove User Accounts
  • Recovering User Name/Account Name
  • Changing the User Password
  • Reset User Password
  • Using Home Folders

Module 3: Security

  • New Security Features in macOS Mojave
  • Exploring the Keychain
  • Using the Keychain
  • Reset and Change User Passwords

Module 4: File Systems

  • Introduction
  • Hard Disks, Partitions, and Volumes
  • APFS File System and Disk Management
  • Partitioning and Erasing with Disk Utility
  • Data Migration in Target Disk Mode
  • Data Encryption with FileVault
  • MacOS Permissions Models
  • Modification of Permissions

Module 5: Data Management

  • Archiving Files and Folders
  • Revealing Hidden Files and Folders
  • Navigating the File System
  • Exploring and Navigating the Library Folders
  • Understanding Metadata
  • Using Siri and Spotlight
  • Time Machine Solution
  • Backing up and Restoring Data
  • Storing Data with the Time Machine

Module 6: Applications and Processes

  • Installing and Uninstalling Applications
  • Troubleshoot Application Issues
  • Launching Services
  • Quicklook
  • Saving Documents with iCloud Drive
  • Continuity and Universal Clipboard
  • Optimising Storage with macOS Mojave

Module 7: Network Configuration

  • Configuring Basic Network Settings
  • Configuring Proxy Servers
  • Configuring VPN Settings
  • Troubleshooting Network Issues

Module 8: Network Services

  • Using Mail Services
  • Using Mail Services: Send and Reply
  • Using Mail Services: Organise and Search
  • Using Exchange
  • Accessing Network File Servers
  • Screen Sharing Services
  • Using and Navigating the Firewall

Module 9: Managing the Boot Process

  • MacOS Recovery Tools
  • MacOS Recovery Utilities
  • Troubleshooting with Console and Terminal
  • Firmware with the Boot Process
  • Start-up for the Troubleshooting of the Boot Process

Module 10: Binding macOS to Active Directory

  • macOS in the Microsoft Windows Active Directory Environment
  • Configuring the Network
  • Active Directory Domain
  • Binding a Mac to the Domain

Module 11: Troubleshooting Integration Issues

  • Troubleshooting macOS
  • Troubleshooting in the Microsoft Windows Active Directory Environment
  • Common Troubleshooting Issues

Module 12: Deployment

  • Create macOS Images in a Corporate Network
  • Maintain macOS Images in a Corporate Network
  • Deploy macOS Images in a Corporate

Module 13: Remote Management

  • Apple Remote Desktop
  • Remotely Manage macOS
  • Generating Detailed Reports
  • Deploying Software
  • Remote Assistance

Module 14: Mobile Device Management

  • MDM Management of macOS
  • Working of the MDM Protocol


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Who should attend this MacOS Mojave Troubleshooting and Support Training?

MacOS Mojave Troubleshooting and Support Training Course is designed for a variety of professionals who want to learn how to troubleshoot and support MacOS Mojave systems. The following professionals can benefit from attending this course:

  • IT Support Technicians
  • Help Desk Professionals
  • System Administrators
  • Technical Support Engineers
  • Mac Administrators
  • Desktop Support Specialists
  • IT Managers overseeing Mac environments

Prerequisites of the MacOS Mojave Troubleshooting and Support Training

There are no formal prerequisites for this MacOS Mojave Troubleshooting and Support Training Course. However, a basic understanding of MacOS and some prior experience with troubleshooting and supporting computer systems will be beneficial.

macOS Mojave Troubleshooting and Support Training​ Course Overview

macOS Mojave is the major release of macOS, Apple's desktop OS for its lineup of computer devices. Apple continues to derive its core OS from Unix while adding new features to expand the existing framework of services. This macOS Mojave Troubleshooting and Support course is designed to provide knowledge of comprehensive and extensive knowledge of macOS to participants.

In this course, delegates will learn about keychain, hard disks, partitions, and volumes. Delegates will get an understanding of macOS permissions models, APFS file system, and disk management. In addition, delegates will also learn how to configure the network, proxy, and VPN settings.

During this 2-day course, delegates will be introduced to macOS recovery tools and utilities. Delegates will gain comprehensive knowledge of how to create, maintain, and deploy macOS images in a corporate network. Furthermore, they will learn how to troubleshoot in the Microsoft Windows Active Directory Environment. Post completion of this course, delegates will be able to manage macOS remotely.

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What’s included in this MacOS Mojave Troubleshooting and Support Training?

  • World-Class Training Sessions from Experienced Instructors           
  • MacOS Mojave Troubleshooting and Support Training Certificate         
  • Digital Delegate Pack

Why choose us

Our Southampton venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Southampton is the largest city in Hampshire, England. It is located 75 miles away from London and lies at the north end of Southampton Water in the confluence of the River Test and River Itchen. Southampton has a population of around 250,000 people. Southampton is famous for its link with the RMS Titanic, a passenger liner which sank in the North Atlantic Ocean in 1912, and the Spitfire fighter plane. Its other World War II links come from the fact it was one of the largest departure points for D-Day but recently, it is the home port to a large number of cruise ships across the world.

Other large employers in Southampton are BBC South, the NHS, Carnival UK and West Quay which was the largest city centre shopping complex in Europe when it opened. There are two universities in Southampton; The University of Southampton and Southampton Solent University. They have a collective student population of over 40,000 people. 

The University of Southampton was founded in 1982 but officially became a university by receiving its Royal Charter in 1952. It has over 22,000 students. It considers itself one of the top five universities in the UK and has been ranked in the top eighty universities in the world by the THES-QS World University Rankings. The university is famous for its research into engineering, oceanography, cancer sciences and chemistry. It houses the National Oceanography Centre which is the focus of a great deal of Natural Environment Research Council-funded research into marine life. Southampton Solent University has 17,000 students who can take a variety of educational programs on training, research and design.

The Warsash Maritime Academy also resides at Southampton Solent and provides programs and training for international shipping and oil off-shore industries. There are a number of different sixth form colleges in Southampton including Itchen College and Richard Taunton Sixth Form College. There are around 20 infant schools, 16 junior schools, 24 primary schools, 8 secondary schools, 2 academies and 5 specialised schools. As for independent schools, Southampton is home to The Gregg School and St Mary’s College.

Popular searched areas in and around Southampton include:-

  • Ashurst
  • Bishops Waltham
  • Botley
  • Bursledon
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  • West End
  • Winsor
  • Woodlands

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1 Charlotte Place
SO14 0TB

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

MacOS Mojave Troubleshooting And Support in Southampton FAQs


Please arrive at the venue at 8:45am.
There are no prerequisites for attending this course. However, basic knowledge of macOS would be beneficial.
Anyone interested in managing computer networks or labs running macOS can attend this course.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for macOS Mojave Troubleshooting and Support Training certification in Southampton starts from £1995
The Knowledge Academy is the Leading global training provider for macOS Mojave Troubleshooting and Support Training.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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