Course information

MacOS Mojave Troubleshooting and Support Training Course Outline

Module 1: Installation and Configuration

  • Introduction
  • Features in macOS Mojave
  • macOS Requirements before Installation
  • Installing macOS Mojave
  • Clean Install a New Shiny Version
    • Compatibility of Existing Mac with macOS Mojave
    • macOS Mojave Bootable USB Installer Drive
    • Backing Up All the Data
  • Steps to Install a New Shiny Version
  • Upgrading Mac
  • Using Setup Assistant for Initial Configuration
  • Recovery in macOS Mojave and Installing Software Updates

Module 2: Manage Users

  • Introduction
  • Overview of User Accounts
  • Add and Remove User Accounts
  • Recovering User Name/Account Name
  • Changing the User Password
  • Reset User Password
  • Using Home Folders

Module 3: Security

  • New Security Features in macOS Mojave
  • Exploring the Keychain
  • Using the Keychain
  • Reset and Change User Passwords

Module 4: File Systems

  • Introduction
  • Hard Disks, Partitions, and Volumes
  • APFS File System and Disk Management
  • Partitioning and Erasing with Disk Utility
  • Data Migration in Target Disk Mode
  • Data Encryption with FileVault
  • MacOS Permissions Models
  • Modification of Permissions

Module 5: Data Management

  • Archiving Files and Folders
  • Revealing Hidden Files and Folders
  • Navigating the File System
  • Exploring and Navigating the Library Folders
  • Understanding Metadata
  • Using Siri and Spotlight
  • Time Machine Solution
  • Backing up and Restoring Data
  • Storing Data with the Time Machine

Module 6: Applications and Processes

  • Installing and Uninstalling Applications
  • Troubleshoot Application Issues
  • Launching Services
  • Quicklook
  • Saving Documents with iCloud Drive
  • Continuity and Universal Clipboard
  • Optimising Storage with macOS Mojave

Module 7: Network Configuration

  • Configuring Basic Network Settings
  • Configuring Proxy Servers
  • Configuring VPN Settings
  • Troubleshooting Network Issues

Module 8: Network Services

  • Using Mail Services
  • Using Mail Services: Send and Reply
  • Using Mail Services: Organise and Search
  • Using Exchange
  • Accessing Network File Servers
  • Screen Sharing Services
  • Using and Navigating the Firewall

Module 9: Managing the Boot Process

  • MacOS Recovery Tools
  • MacOS Recovery Utilities
  • Troubleshooting with Console and Terminal
  • Firmware with the Boot Process
  • Start-up for the Troubleshooting of the Boot Process

Module 10: Binding macOS to Active Directory

  • macOS in the Microsoft Windows Active Directory Environment
  • Configuring the Network
  • Active Directory Domain
  • Binding a Mac to the Domain

Module 11: Troubleshooting Integration Issues

  • Troubleshooting macOS
  • Troubleshooting in the Microsoft Windows Active Directory Environment
  • Common Troubleshooting Issues

Module 12: Deployment

  • Create macOS Images in a Corporate Network
  • Maintain macOS Images in a Corporate Network
  • Deploy macOS Images in a Corporate

Module 13: Remote Management

  • Apple Remote Desktop
  • Remotely Manage macOS
  • Generating Detailed Reports
  • Deploying Software
  • Remote Assistance

Module 14: Mobile Device Management

  • MDM Management of macOS
  • Working of the MDM Protocol


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Who should attend this MacOS Mojave Troubleshooting and Support Training Course?

MacOS Mojave Troubleshooting and Support Training Course is designed for a variety of professionals who want to learn how to troubleshoot and support MacOS Mojave systems. The following professionals can benefit from attending this course:

  • IT Support Technicians
  • Help Desk Professionals
  • System Administrators
  • Technical Support Engineers
  • Mac Administrators
  • Desktop Support Specialists
  • IT Managers overseeing Mac environments

Prerequisites of the MacOS Mojave Troubleshooting and Support Training Course

There are no formal prerequisites for this MacOS Mojave Troubleshooting and Support Training Course. However, a basic understanding of MacOS and some prior experience with troubleshooting and supporting computer systems will be beneficial.

MacOS Mojave Troubleshooting and Support Training Course Overview

MacOS Mojave Troubleshooting and Support Training is one of the IT Support and Solution Courses, that provides a comprehensive understanding of the troubleshooting techniques and support strategies essential for effectively managing macOS Mojave systems. In today's digital landscape, where macOS is widely used in various professional settings, mastering Mojave troubleshooting is crucial for ensuring system stability and optimal performance.

To thrive in this tech landscape, professionals need a nuanced understanding of macOS Mojave troubleshooting. System administrators, IT support personnel, and anyone responsible for maintaining macOS environments should aim to master this subject to enhance their problem-solving skills and contribute to seamless system operations.

This 2-day training by The Knowledge Academy equips delegates with practical skills in diagnosing and resolving common issues encountered in macOS Mojave. The course covers topics such as system optimisation, software compatibility, and security, providing delegates with a solid foundation to tackle real-world challenges efficiently.

Course Objectives

  • To comprehend troubleshooting techniques tailored for macOS Mojave
  • To gain proficiency in diagnosing and resolving macOS-related issues
  • To understand system optimisation strategies for macOS Mojave
  • To enhance skills in providing efficient support for Mac users
  • To learn preventive measures to mitigate future macOS challenges
  • To apply troubleshooting concepts to real-world macOS scenarios

Upon completion, delegates will possess the expertise to troubleshoot macOS Mojave effectively, ensuring optimal performance, user satisfaction, and the ability to provide efficient support within the Apple ecosystem.

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What’s included in this MacOS Mojave Troubleshooting and Support Training?

  • World-Class Training Sessions from Experienced Instructors          
  • MacOS Mojave Troubleshooting and Support Certificate        
  • Digital Delegate Pack

Why choose us

Our Leicester venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Leicester is a city located in the East Midlands of England; it is a county town within Leicestershire; it is estimated to have over 330,000 people livening and working in the city. The education in Leicester follows the British educational system and is divided into three levels: Primary School, Secondary Schools and Higher Education and is compulsory for children up to the age of 16. The city provides a wide range of comprehensive schools and independent schools and three sixth form colleges. Leicester Grammar School was founded in 1980 after loss of the city’s state-funded grammar schools. The city recently opened an academy, Samworth Enterprise Academy, to improve the city's education system. Leicester also provides universities for students who wish to continue their education. The University of Leicester which was established in 1957 and is now ranked 12th in Britain's leading universities; it has over 2,400 students attending and over 2,000 academic staff. It is also home to De Montfort University which opened in 1969. The university now contains over 21,000 students and is ranked one of the top 10 business schools in the UK.

Popular searched areas in and around Leicester include:-

  • Barwell
  • Belgrave
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  • Kibworth
  • Kings Norton
  • Kirby Muxloe
  • Narborough
  • Oadby
  • Rothley
  • Syston
  • Whetstone

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led MacOS Mojave Troubleshooting And Support in Leicester. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's MacOS Mojave Troubleshooting And Support in Leicester, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's MacOS Mojave Troubleshooting And Support in Leicester. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led MacOS Mojave Troubleshooting And Support in Leicester sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

MacOS Mojave Troubleshooting And Support in Leicester FAQs

Please arrive at the venue at 8:45am.
There are no prerequisites for attending this course. However, basic knowledge of macOS would be beneficial.
Anyone interested in managing computer networks or labs running macOS can attend this course.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for macOS Mojave Troubleshooting and Support Training certification in Leicester starts from £2495
The Knowledge Academy is the Leading global training provider for macOS Mojave Troubleshooting and Support Training.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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