MacOS Mojave Troubleshooting And Support in Carlisle

MacOS Mojave Troubleshooting and Support Training​ Course Outline

Module 1: Installation and Configuration

• Introduction
• Features in macOs Mojave
• macOS Requirements before Installation
• Installing macOS Mojave
• Clean Install a New Shiny Version
  • Compatibility of Existing Mac with macOS Mojave
  • macOS Mojave Bootable USB Installer Drive
  • Backing Up All the Data
• Steps to Install a New Shiny Version
• Upgrading Mac
• Using Setup Assistant for Initial Configuration
• Recovery in macOS Mojave and Installing Software Updates

Module 2: Manage Users

• Introduction
• Overview of User Accounts
• Add and Remove User Accounts
• Recovering User Name/Account Name
• Changing the User Password
• Reset User Password
• Using Home Folders

Module 3: Security

• New Security Features in macOS Mojave
• Exploring the Keychain
• Using the Keychain
• Reset and Change User Passwords

Module 4: File Systems

• Introduction
• Hard Disks, Partitions, and Volumes
• APFS File System and Disk Management
• Partitioning and Erasing with Disk Utility
• Data Migration in Target Disk Mode
• Data Encryption with FileVault
• MacOS Permissions Models
• Modification of Permissions

Module 5: Data Management

• Archiving Files and Folders
• Revealing Hidden Files and Folders
• Navigating the File System
• Exploring and Navigating the Library Folders
• Understanding Metadata
• Using Siri and Spotlight
• Time Machine Solution
• Backing up and Restoring Data
• Storing Data with the Time Machine

Module 6: Applications and Processes

• Installing and Uninstalling Applications
• Troubleshoot Application Issues
• Launching Services
• Quicklook
• Saving Documents with iCloud Drive
• Continuity and Universal Clipboard
• Optimising Storage with macOS Mojave

Module 7: Network Configuration

• Configuring Basic Network Settings
• Configuring Proxy Servers
• Configuring VPN Settings
• Troubleshooting Network Issues

Module 8: Network Services

• Using Mail Services
• Using Mail Services: Send and Reply
• Using Mail Services: Organise and Search
• Using Exchange
• Accessing Network File Servers
• Screen Sharing Services
• Using and Navigating the Firewall

Module 9: Managing the Boot Process

• MacOS Recovery Tools
• MacOS Recovery Utilities
• Troubleshooting with Console and Terminal
• Firmware with the Boot Process
• Start-up for the Troubleshooting of the Boot Process

Module 10: Binding macOS to Active Directory

• macOS in the Microsoft Windows Active Directory Environment
• Configuring the Network
• Active Directory Domain
• Binding a Mac to the Domain

Module 11: Troubleshooting Integration Issues

• Troubleshooting macOS
• Troubleshooting in the Microsoft Windows Active Directory Environment
• Common Troubleshooting Issues

Module 12: Deployment

• Create macOS Images in a Corporate Network
• Maintain macOS Images in a Corporate Network
• Deploy macOS Images in a Corporate

Module 13: Remote Management

• Apple Remote Desktop
• Remotely Manage macOS
• Generating Detailed Reports
• Deploying Software
• Remote Assistance

Module 14: Mobile Device Management

• MDM Management of macOS
• Working of the MDM Protocol