Course information

ISO 17020 Internal Auditor Training Course Outline

Module 1: Introduction to ISO 17020

  • Scope
  • Normative References
  • Terms and Definitions

Module 2: Inspection Bodies

  • What is Inspection?
  • Introduction to Inspection Bodies
  • Goals and Requirements of Inspection Bodies
  • Inspection According to ISO
  • Important Functions of Inspection
  • Types of Inspection Bodies
  • Inspection Body Accreditation

Module 3: Inspection Procedure

  • Select and Prepare
  • Conduct Intelligence Led Inspection
  • Report, Record, Follow Up, Close Out, and Evaluate

Module 4: Quality Management and Improvement Overview

  • What is Quality Management?
  • Introduction to Quality Improvement
  • Basics of Quality Improvement
  • Quality Improvement Process
  • Methods of Quality Improvement Management
  • Benefits of Improving Quality

Module 5: General Requirements

  • Impartiality and Independence
  • Confidentiality

Module 6: Structural Requirements

  • Administrative Requirements
  • Organisation and Management

Module 7: Resource Requirements

  • Personnel
  • Facilities and Equipment
  • Subcontracting

Module 8: Plan-Do-Check-Act

  • PDCA Cycle
  • PDCA Approach
    • Planning
    • Support
    • Operation
    • Performance Analysis
    • Improvement

Module 9: Planning Individual Internal Audits

  • Internal Audit Approach
  • Risk Assurance Mapping 
  • Audit Plan
  • Research the Audit Area
  • Conduct Process Walk-Throughs
  • Map Risks to the Organisation, Process, or Function
  • Obtain Data Prior to Fieldwork

Module 10: Audit Procedure

  • Considerations During the Auditing Process
  • Auditing Methods
  • Requirements for Auditors
  • Conformity Assessment Audit Procedure
  • Conducting the Audit

Module 11: Auditing Roles and Principles

  • Auditing Roles
  • Audit Team 
  • Maintaining Confidentiality 
  • Independence
  • Evidence-Based Approach 
  • Integrity 
  • Fair Presentation of Audit Reports 

Module 12: Skills and Competencies of an Internal Auditor

  • Personal Attributes 
  • Skills
  • Education and Experience
  • Knowledge

Module 13: Responsibilities of the Auditor

  • Management of Personnel
  • Preparing Checklist
  • Scope of Work
  • Managing an Audit Programme 
  • Communication at All Levels of Organisation

Module 14: Conducting the Internal Audit and Handling the Interview Process

  • Decide What You Want to Achieve 
  • Identify Risks 
  • Plan and Audit Activities
  • Validate the Facts and Complete the Work 
  • Develop a Deliverable or Report That will Drive Action
  • Follow Up

Module 15: Audit Programme

  • Reviewing and Improving Audit Programme

Module 16: Closing an ISO 17020 Audit

  • Prepare Audit Report
  • Distribute Audit Report
  • Conduct Audit Follow-Up

Module 17: Managing an ISO 17020 Audit Programme

  • Know What and When to Audit
  • Create an Audit Schedule
  • Pre-Planning the Scheduled Audit
  • Conducting the Audit
  • Record the Findings
  • Report Findings

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Who should attend this ISO 17020 Internal Auditor Training Course?

ISO/IEC 17020 Internal Auditor Training is a specialised program designed to equip individuals with the skills and knowledge required to conduct internal audits of inspection bodies based on the ISO/IEC 17020 standard. This course will benefit the following professionals:

  • Quality Assurance Professionals
  • Compliance Officers
  • Industry Associations
  • Government Agencies
  • Auditors
  • ISO 17020 Lead Auditors
  • Risk Managers

Prerequisites of the ISO 17020 Internal Auditor Training Course

There are no formal prerequisites for this ISO 17020 Internal Auditor Training Course. However, prior experience in incident investigation is recommended but not mandatory. Also, familiarity with types of incidents that can occur might prove to be beneficial for the delegate.

ISO 17020 Internal Auditor Training Course Overview

ISO 17020 Training is paramount in the realm of inspection bodies, as it sets the foundation for adherence to international standards and the delivery of high-quality inspection services. Ensuring that inspection processes meet the rigorous criteria outlined in ISO 17020 is not just a matter of compliance; it's a commitment to precision, reliability, and trust in inspection results.

In today's global landscape, where quality and precision are non-negotiable, mastering ISO 17020 is vital. Professionals who should aim to master this subject include quality managers, auditors, inspection professionals, and anyone involved in the inspection process. ISO 17020 Training empowers them to understand the intricacies of inspection standards, conduct audits effectively, and contribute to the continuous improvement of inspection bodies.

The Knowledge Academy's 2-day ISO 17020 Course is designed to empower delegates with practical skills and insights. By completing this training, delegates will not only gain a deep understanding of ISO 17020 principles but will also acquire the ability to plan and execute internal audits effectively. This course provides a structured approach to assessing compliance with ISO 17020 requirements, identifying opportunities for improvement, and ultimately enhancing the quality and competence of inspection services.

Course Objectives

  • To get familiar with the plan-do-check-act cycle of standard requirements
  • To create an audit schedule for managing timelines and date
  • To collect various audit evidence and document observations
  • To report, record, follow up, closeout, and evaluate inspection procedures
  • To develop the skills and competencies of an internal auditor
  • To get an understanding of organisational issues and the context of the organisation

After attending this training course, delegates will be able to prepare reports that draw conclusions and disclose relevant facts and figures as general information. They will also be conducting the internal audit and handling the interview process.

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What’s included in this ISO 17020 Internal Auditor Training Course?

  • ISO 17020 Internal Auditor Exam
  • World-Class Training Sessions from Experienced Instructors
  • ISO 17020 Internal Auditor Certificate
  • Digital Delegate Pack

ISO 17020 Internal Auditor Exam Information 

To achieve the ISO 17020 Internal Auditor Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes  

Why choose us

Our Portsmouth venue


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To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Portsmouth is a city in Hampshire located on the south coast of England. Portsmouth is the second largest city in Hampshire and boasts a population of around 205,000 people. Portsmouth is undergoing a transformation in terms of education, as many of the school have been rapidly improved and rebuilt in the past decade with most of them having been redeveloped as academies. For example, St Luke’s Church of England Secondary School was taken over by ARK Schools after being ranked one of the worst in the country to become Charter Academy which now exceeds the government’s minimum standard of GCSE grades. 

Further education is not often offered by secondary schools in Portsmouth so colleges offer a range of vocational and academic programs for those pursuing post-16 education. In 1992, Portsmouth Polytechnic became the University of Portsmouth and has made several bounds in the field of education in law, biology and mathematics. It caters to around 22,000 students. Its most notable alumni include Simon Armitage, Ron Davies and Adrian Carter.

Popular searched areas in and around Portsmouth include:-

  • Port Solent
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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 17020 Internal Auditor Training | ISO 17020 Training in Portsmouth. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 17020 Internal Auditor Training | ISO 17020 Training in Portsmouth, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 17020 Internal Auditor Training | ISO 17020 Training in Portsmouth. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 17020 Internal Auditor Training | ISO 17020 Training in Portsmouth sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 17020 Internal Auditor Training | ISO 17020 Training in Portsmouth FAQs

ISO 17020 is a conformity assessment standard that contains specifications for several kinds of bodies that carry out inspections, surveys, and risk evaluations.
There are no formal prerequisites to attend this ISO 17020 Internal Auditor Training course.
This ISO 17020 Internal Auditor Training course is suitable for anyone who wishes to undertake audit skills within inspection bodies to succeed in today's competitive environment.
ISO 17020 is an essential standard for any company that wants to conduct inspections on behalf of other companies, clients, or government agencies.
The purpose of an ISO internal audit is to evaluate the efficiency of your company's quality management system and overall performance.
The benefits of an ISO 17020 internal audit are that it strengthens internal controls, enhances efficiency, improves security, verifies the accuracy and integrity of financial statements, helps minimise risk, and ensures compliance.
In this ISO 17020 Internal Auditor Training course, you will learn how to manage an ISO 17020 audit programme, audit reports, identify risks, develop the skills and competencies of an internal auditor, conduct intelligence-led inspections, develop inspection procedures, and many other essential concepts.
The training fees for ISO 17020 Internal Auditor Training certification in Portsmouth starts from £1795
The Knowledge Academy is the Leading global training provider for ISO 17020 Internal Auditor Training.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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