Implementing and Operating Cisco Collaboration Core Technologies Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

  • Introduction to Cisco Collaboration Solutions Architecture
  • Collaboration Deployment Models
  • Licensing
  • High Availability
  • Capacity Planning
  • Security Requirements
  • Disaster Recovery
  • Dial Plan
  • IP Network Protocols
  • Codecs

Module 2: Call Signalling Over IP Networks Bullet

  • IP Phone Initialisation
  • Single Site On-Cluster Calling
  • Troubleshoot Single Site On-Cluster Call Setup
  • Call Setup and Teardown Process
  • SIP Call Signalling for Call Setup and Teardown
  • Compare the Call Control Protocols
  • DTMF Signalling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

  • LDAP in Cisco Unified Communications Manager
    • Integration
    • Synchronisation
    • Authentication
    • Attribute Mapping
    • Considerations
  • Access Control Groups
  • Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

  • Provisioning Options
  • Self-Provisioning
    • Prerequisites
    • Components
    • Authentication Modes
  • Batch-Provisioning Tools

Module 5: Codecs

  • What are Codecs?
  • Audio and Video Codecs
  • Evaluate the Effects of Encryption on Codecs
  • Call Admission Control
  • Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

  • Introduction to Dial Plan
  • Dial Plan Components and Their Functions
  • EndPoint Addressing
  • Cisco Unified Communications Manager
    • Call Routing
    • Call-Routing Logic
  • Address Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

  • What are MGCP Gateways?
  • MGCP Gateway Implementation
  • Path Selection
  • Route Groups
  • Route Lists and Patterns
  • Digit Manipulation

Module 8: Implement Voice Gateways

  • Dial Peers
  • Digit Manipulation Features on Cisco IOS Gateways
  • Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

  • Calling Privileges Introduction
  • Partitions and CSSs
  • Considerations of Partition and CSS
  • Time-of-Day Routing
  • Client Matter Codes and Forced Authorisation Codes

Module 10: Toll Fraud Prevention Implementation

  • Introduction to Toll Fraud Prevention
  • Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalised Call Routing Implementation

  • Multisite Dial Plans
  • Globalised Call Routing
    • Introduction
    • Number Formats
  • Globalisation of Localised Call Ingress
  • Localisation During Call Egress

Module 12: Implement and Troubleshoot Media Resources

  • Media Resources Overview
  • Media Resource Selection and Access Control
  • Annunciator Feature
  • Unicast and Multicast MOH Characteristics
  • Audio and Video Conference Bridge
    • Devices
    • Integration Options
  • MTP and Transcoder
    • Devices
    • Requirements

Module 13: Cisco Instant Messaging and Presence

  • Cisco IM and Presence Features and Architecture
  • Compare the Protocols XMPP and SIMPLE SIP
  • Clustering
  • Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

  • Deployment Modes
  • Operational Modes

Module 15: Configure Cisco Unity Connection Integration

  • Introduction to Cisco Unity Connection Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

  • What is Call Handler?
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler

Module 17: Collaboration Edge Architecture

  • Collaboration Edge (Expressway -C, -E)
  • Supported Services for B2B Collaboration
  • Mobile and Remote Access
  • Service Discovery
  • Explore Expressway Settings for MRA
  • Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

  • Converged Networks
  • Available Bandwidth
  • Network Delay Components
  • End-to-End Delay Calculations
  • Jitter
  • Packet Loss

Module 19: QoS and QoS Models

  • What is QoS?
  • Network Traffic Identification
  • Categorise Network Traffic into Classes
  • Policies
  • QoS Mechanisms and Models
  • DSCP Encoding
  • Expedited Forwarding and Assured Forwarding
  • Class Selector

Module 20: Implement Classification and Marking

  • Classification and Marking Introduction
  • Classification and Marking at the Network and Data Link Layers
  • QoS Service Class
  • Cisco Marking Recommendations
  • QoS Markings in a SIP Call Flow
  • MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

  • Introduction to Campus Classification and Marking
  • QoS Trust Boundaries
  • Ingress QoS Models
  • QoS Marking and Table Maps
  • Internals DSCP

Labs

  • Configure IP Network Protocols
  • Configure and Troubleshoot Collaboration Endpoints
  • Troubleshoot Calling Issues
  • Configure and Troubleshoot LDAP Integration
  • Deploy an IP Phone Through Auto and Manual Registration
  • Configure Self-Provisioning
  • Configure Batch Provisioning
  • Cisco VoIP Bandwidth Calculator
  • Configure Regions and Locations
  • Implement Endpoint Addressing and Call Routing
  • Implement PSTN Calling Using MGCP Gateways
  • Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Configure Calling Privileges
  • Implement Toll Fraud Prevention on Cisco Unified Communications Manager
  • Implement Globalised Call Routing
  • Deploy an On-Premise Cisco Jabber Client for Windows
  • Configure the Integration Between Unity Connection and Cisco UCM
  • Manage Unity Connection Users
  • EAI: Configure QoS
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Who Should Attend this Implementing and Operating Cisco Collaboration Core Technologies Training?

This course is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This Cisco CLCOR Course is beneficial for various professionals including:

  • Network Engineers
  • Unified Communications (UC) Engineers
  • Voice and Video Engineers
  • Telephony Administrators
  • Unified Communications Managers
  • Network Architects
  • VoIP Technicians
  • Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites required for attending Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training. But what you are advised to know before you attend this training are: 

  • Knowledge of the basic computer networking terminologies such as LANs, WANs, switching and routing
  • Fundamentals of digital interfaces, Public Switched Telephone Networks (PSTNs) and Voice over IP (VoIP)
  • Basic understanding of converged voice and data network as well as Cisco Unified Communications Manager implementation

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Implementing and Operating Cisco Collaboration Core Technologies Training provides instruction on configuring and managing Cisco collaboration systems. It covers call control, endpoints, and essential collaboration features for reliable enterprise communication.

This training enables delegates to strengthen unified communications expertise and operational capability. Delegates develop practical skills in configuration, optimisation, and troubleshooting to maintain stable collaboration environments.

This 2-Day course offered by The Knowledge Academy equips delegates to apply Cisco collaboration technologies confidently in enterprise settings. Delegates gain focused, hands-on knowledge to manage and support communication infrastructure effectively.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Objectives

  • To configure calling privileges in Cisco Unified Communications Manager 
  • To compare IP phone signalling protocols of Session Initiation Protocol (SIP) 
  • To integrate and troubleshoot Cisco unified communications manager 
  • To implement public switched telephone network access using MGCP 
  • To configure and troubleshoot Cisco unity connection call handlers 
  • To transform analogue voice into digital streams using codecs 

After attending this Cisco Training, delegates will be able to implement dial plans and call routing in Cisco Unified Communications Manager. They will also be able to work from outside the company using Mobile Remote Access (MRA) endpoints. 

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What’s Included in this Implementing and Operating Cisco Collaboration Core Technologies Training?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing and Operating Cisco Collaboration Core Technologies Certificate
  • Digital Delegate Pack
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Our Brighton venue

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To make sure you’re always connected we offer completely free and easy to access wi-fi.

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To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Brighton is a city located in East Sussex, England. Brighton is part of Brighton and Hove which has a combined population of around 270,000 people. Because of its location on the coast, its vibrant culture and popular shopping centres, Brighton is a top tourist destination in the country. Brighton comprises of around 55 schools. The largest schools include Longhill High School, Patcham High School and Dorothy Stringer High School. There are also private schools including Roedean School and Steiner School. The University of Brighton enrols around 20,000 students and focuses on undergraduate programs. This university combined with The University of Sussex is create a medical school; Brighton and Sussex Medical School which provides doctors and nurses with NHS qualifications. There are establishments in Brighton which provide vocational education such as the City College Brighton and Hove and Varndean College. The rate of unemployment in Brighton is at 7.6%. This is on par with the national average of England which is 7.6%.

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  • Pyecombe
  • Rottingdean
  • Saddlescombe
  • Saltdean
  • Southwick
  • Stanmer
  • Withdean

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Implementing and Operating Cisco Collaboration Core Technologies Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Join a scheduled class with a live instructor and other delegates.

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Engage in activities, and communicate with your trainer and peers.

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We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Access Implementing and Operating Cisco Collaboration Core Technologies Training in Brighton delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Implementing and Operating Cisco Collaboration Core Technologies Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Implementing and Operating Cisco Collaboration Core Technologies Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Implementing and Operating Cisco Collaboration Core Technologies Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access Implementing and Operating Cisco Collaboration Core Technologies Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Implementing and Operating Cisco Collaboration Core Technologies Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Implementing and Operating Cisco Collaboration Core Technologies Training sessions.

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Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Implementing and Operating Cisco Collaboration Core Technologies Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Our Implementing and Operating Cisco Collaboration Core Technologies Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Implementing and Operating Cisco Collaboration Core Technologies Training

Our training experts have compiled a range of course packages on a variety of categories in Implementing and Operating Cisco Collaboration Core Technologies Training, to boost your career. The packages consist of the best possible qualifications with Implementing and Operating Cisco Collaboration Core Technologies Training, and allows you to purchase multiple courses at a discounted rate.

Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Brighton FAQs

What is Cisco Collaboration Core Technologies (CLCOR)?

Cisco Collaboration Core Technologies (CLCOR) refers to the core components and systems that support enterprise voice, video, and unified communications. It focuses on call control, gateways, QoS, and network services used in Cisco collaboration environments.

What is the duration of the Cisco CLCOR Training?

This course takes 2 days to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What are the prerequisites for attending this training?

There are no formal requirements to attend this training. However, it will be beneficial if you have the basic knowledge of networking and IP telephony concepts.

Is this Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training worth it?

Yes, this training is worth it for professionals working with enterprise collaboration systems. It builds specialised skills in core Cisco technologies that enhance capability and career prospects in unified communication and networking roles.

What are the benefits of getting certified?

Getting certified validates your technical skills and demonstrates professional credibility to employers. It enhances career prospects, increases earning potential, and strengthens your confidence in applying industry-recognised knowledge in real-world environments.

What are the technology areas of this Cisco CLCOR Course?

The Cisco CLCOR Course covers key technology areas including Cisco Unified Communications, cloud and hybrid collaboration, media resources, and call control architectures. It also focuses on dial plans, call routing, collaboration edge services, and Quality of Service (QoS) for reliable communication systems.

Who should attend this Implementing and Operating Cisco Collaboration Core Technologies Course?

The Cisco CLCOR Course will be ideal for Network Engineers, Collaboration Engineers and IT Professionals dealing with unified communications systems. It is also apt for professionals who are about to embark on Cisco collaboration certifications.

What will I learn in this Cisco CLCOR Course?

You will gain practical skills in configuring collaboration infrastructure, managing users and devices, and implementing effective call routing within Cisco environments. The course also helps you understand cloud integration, collaboration edge services, media handling, and strategies for maintaining performance and reliability.

Do you offer 24/7 support for the Cisco CLCOR Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the Cisco CLCOR Training. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Will I receive a certification upon completing the Cisco CLCOR Technologies Training?

Yes, after completing this Cisco CLCOR Technologies Training, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

How can completing this course impact my salary?

The Cisco CLCOR Training enhances specialised technical skills that make one eligible for higher-level collaboration positions. It also offers competitive pay in enterprise IT settings, which is related to advanced Cisco Knowledge.

What are the career prospects after completing this Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Course?

The roles delegates can apply for after completing this Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Course include Collaboration Engineer, Unified Communications Engineer, Network Engineer, and VoIP Specialist. The acquired skills are well exercised within the enterprise organisations.

How does this Cisco CLCOR Training stay current with industry trends?

The Cisco CLCOR Training aligns with the existing Cisco technologies, enterprise communication standards, as well as emerging collaboration practises. With emerging trends and changes, the course materials are frequently reviewed and updated.

Why choose The Knowledge Academy in Brighton over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Implementing and Operating Cisco Collaboration Core Technologies Training in Brighton?

The training fees for Implementing and Operating Cisco Collaboration Core Technologies Training in Brighton starts from £2495

Which is the best training institute/provider of Implementing and Operating Cisco Collaboration Core Technologies Training in Brighton?

The Knowledge Academy is one of the Leading global training provider for Implementing and Operating Cisco Collaboration Core Technologies Training.

What are the best Cisco Training courses in Brighton?

Please see our Cisco Training courses available in Brighton

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