Course information

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

 

Module 1: Cisco Collaboration Solutions Architecture

  • Introduction to Cisco Collaboration Solutions Architecture
  • Collaboration Deployment Models
  • Licensing
  • High Availability
  • Capacity Planning
  • Security Requirements
  • Disaster Recovery
  • Dial Plan
  • IP Network Protocols
  • Codecs

Module 2: Call Signalling Over IP Networks Bullet

  • IP Phone Initialisation
  • Single Site On-Cluster Calling
  • Troubleshoot Single Site On-Cluster Call Setup
  • Call Setup and Teardown Process
  • SIP Call Signalling for Call Setup and Teardown
  • Compare the Call Control Protocols
  • DTMF Signalling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

  • LDAP in Cisco Unified Communications Manager
    • Integration
    • Synchronisation
    • Authentication
    • Attribute Mapping
    • Considerations
  • Access Control Groups
  • Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

  • Provisioning Options
  • Self-Provisioning
    • Prerequisites
    • Components
    • Authentication Modes
  • Batch-Provisioning Tools

Module 5: Codecs

  • What are Codecs?
  • Audio and Video Codecs
  • Evaluate the Effects of Encryption on Codecs
  • Call Admission Control
  • Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

  • Introduction to Dial Plan
  • Dial Plan Components and Their Functions
  • EndPoint Addressing
  • Cisco Unified Communications Manager
    • Call Routing
    • Call-Routing Logic
  • Address Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

  • What are MGCP Gateways?
  • MGCP Gateway Implementation
  • Path Selection
  • Route Groups
  • Route Lists and Patterns
  • Digit Manipulation

Module 8: Implement Voice Gateways

  • Dial Peers
  • Digit Manipulation Features on Cisco IOS Gateways
  • Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

  • Calling Privileges Introduction
  • Partitions and CSSs
  • Considerations of Partition and CSS
  • Time-of-Day Routing
  • Client Matter Codes and Forced Authorisation Codes

Module 10: Toll Fraud Prevention Implementation

  • Introduction to Toll Fraud Prevention
  • Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalised Call Routing Implementation

  • Multisite Dial Plans
  • Globalised Call Routing
    • Introduction
    • Number Formats
  • Globalisation of Localised Call Ingress
  • Localisation During Call Egress

Module 12: Implement and Troubleshoot Media Resources

  • Media Resources Overview
  • Media Resource Selection and Access Control
  • Annunciator Feature
  • Unicast and Multicast MOH Characteristics
  • Audio and Video Conference Bridge
    • Devices
    • Integration Options
  • MTP and Transcoder
    • Devices
    • Requirements

Module 13: Cisco Instant Messaging and Presence

  • Cisco IM and Presence Features and Architecture
  • Compare the Protocols XMPP and SIMPLE SIP
  • Clustering
  • Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

  • Deployment Modes
  • Operational Modes

Module 15: Configure Cisco Unity Connection Integration

  • Introduction to Cisco Unity Connection Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

  • What is Call Handler?
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler

Module 17: Collaboration Edge Architecture

  • Collaboration Edge (Expressway -C, -E)
  • Supported Services for B2B Collaboration
  • Mobile and Remote Access
  • Service Discovery
  • Explore Expressway Settings for MRA
  • Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

  • Converged Networks
  • Available Bandwidth
  • Network Delay Components
  • End-to-End Delay Calculations
  • Jitter
  • Packet Loss

Module 19: QoS and QoS Models

  • What is QoS?
  • Network Traffic Identification
  • Categorise Network Traffic into Classes
  • Policies
  • QoS Mechanisms and Models
  • DSCP Encoding
  • Expedited Forwarding and Assured Forwarding
  • Class Selector

Module 20: Implement Classification and Marking

  • Classification and Marking Introduction
  • Classification and Marking at the Network and Data Link Layers
  • QoS Service Class
  • Cisco Marking Recommendations
  • QoS Markings in a SIP Call Flow
  • MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

  • Introduction to Campus Classification and Marking
  • QoS Trust Boundaries
  • Ingress QoS Models
  • QoS Marking and Table Maps
  • Internals DSCP

Labs

  • Configure IP Network Protocols
  • Configure and Troubleshoot Collaboration Endpoints
  • Troubleshoot Calling Issues
  • Configure and Troubleshoot LDAP Integration
  • Deploy an IP Phone Through Auto and Manual Registration
  • Configure Self-Provisioning
  • Configure Batch Provisioning
  • Cisco VoIP Bandwidth Calculator
  • Configure Regions and Locations
  • Implement Endpoint Addressing and Call Routing
  • Implement PSTN Calling Using MGCP Gateways
  • Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Configure Calling Privileges
  • Implement Toll Fraud Prevention on Cisco Unified Communications Manager
  • Implement Globalised Call Routing
  • Deploy an On-Premise Cisco Jabber Client for Windows
  • Configure the Integration Between Unity Connection and Cisco UCM
  • Manage Unity Connection Users
  • EAI: Configure QoS

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Who should attend this Implementing and Operating Cisco Collaboration Core Technologies Training Course?

The Implementing and Operating Cisco Collaboration Core Technologies Training Course is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This course is beneficial for various professionals including:

  • Network Engineers
  • Unified Communications (UC) Engineers
  • Voice and Video Engineers
  • Telephony Administrators
  • Unified Communications Managers
  • Network Architects
  • VoIP Technicians
  • Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites for attending this Implementing and Operating Cisco Collaboration Core Technologies Training Course.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Cisco IT implements our solutions to enhance business operations, accelerate decision-making, and increase productivity. It simplifies communication, inspires innovation, and enables interaction with each other anywhere on any device. It makes it simple to access the Cisco technologies need to scale quickly and advance at business speed. This training will provide learners with the knowledge and skills required to implement and deploy core collaboration and networking technologies. Obtaining excellent skills in operating Cisco devices enables individuals to gain higher designations in globally recognised organisations and climb the ladder of success within a short time.

This 2-day Implementing and Operating Cisco Collaboration Core Technologies Training course provides delegates with a comprehensive knowledge of implementing Cisco collaboration solutions. During this training, delegates will become familiar with call signalling that establishes the connection between the endpoint and gatekeeper. They will also get acquainted with Cisco Codecs for creating video collaboration experiences for vertical applications. The Knowledge Academy’s highly skilled trainer with years of experience teaching Cisco courses will conduct this training.

Course Objectives

  • To configure calling privileges in Cisco unified communications manager
  • To compare IP phone signalling protocols of session initiation protocol
  • To integrate and troubleshoot Cisco unified communications manager
  • To implement public switched telephone network access using MGCP
  • To configure and troubleshoot Cisco unity connection call handlers
  • To transform analogue voice into digital streams using codecs

After attending this training, delegates will be able to implement dial plans and call routing in Cisco unified communications manager. They will also be able to work from outside the company using Mobile Remote Access (MRA) endpoints. 

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What’s included in this Implementing and Operating Cisco Collaboration Core Technologies Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing and Operating Cisco Collaboration Core Technologies Certificate
  • Digital Delegate Pack

Why choose us

Our Milton Keynes venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Milton Keynes sessions.

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What our customers are saying

Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Milton Keynes FAQs

Cisco Hosted Collaboration Solution (HCS) is the upcoming generation UC and collaboration platform for service providers who want to deliver distinctive Cisco collaboration technologies using hosted and managed models.
There are no formal prerequisites for attending this Implementing and Operating Cisco Collaboration Core Technologies Training course.
This training is designed for everyone involved in implementing and operating Cisco collaboration solutions.
Cisco HCS provides the benefits of Cisco’s collaboration solutions with operational, financial, and strategic benefits associated with cloud services.
Cisco Unified Communications Manager (Unified CM) offers secure, manageable, reliable, and scalable session management and call control.
At the end of this training, delegates will be able to implement Cisco collaboration solutions within an organisation and integrate Cisco Unified Communications Manager LDAP. They will also be able to configure calling privileges and analyse quality issues in converged networks.
In this Implementing and Operating Cisco Collaboration Core Technologies Training course, you will learn about Cisco collaboration solutions architecture, call signalling, codecs, dial plans, endpoint addressing, implementing voice gateways, enabling Cisco Jabber, and other related concepts.
The training fees for Implementing and Operating Cisco Collaboration Core Technologies Training certification in Milton Keynes starts from £2495
The Knowledge Academy is the Leading global training provider for Implementing and Operating Cisco Collaboration Core Technologies Training.
Please see our Cisco Training courses available in Milton Keynes
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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