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CCNA Training

Online Instructor-led (5 days)

Classroom (5 days)

Online Self-paced (40 hours)

CCNA Training (Cisco Certified Network Associate) Course Outline

Domain 1: Network Fundamentals

  • Explain Role and Function of Network Components
  • Describe Characteristics of Network Topology Architectures
  • Compare Physical Interface and Cabling Types
  • Identify Interface and Cable Issues
  • Compare TCP to UDP
  • Configure and Verify IPv4 Addressing and Subnetting
  • Describe Need for Private IPv4 Addressing
  • Configure and Verify IPv6 Addressing and Prefix
  • Compare IPv6 Address Types
  • Verify IP Parameters for Client OS (Windows, Mac OS, Linux)
  • Describe Wireless Principles
  • Explain Virtualization Fundamentals (Virtual Machines)
  • Describe Switching Concepts

Domain 2: Network Access

  • Configure and Verify VLANs (Normal Range) Spanning Multiple Switches
  • Configure and Verify Interswitch Connectivity
  • Configure and Verify Layer 2 Discovery Protocols (Cisco Discovery Protocol and LLDP)
  • Configure and Verify (Layer 2/Layer 3) EtherChannel (LACP)
  • Describe Need for and Basic Operations of Rapid PVST+ Spanning Tree Protocol and Identify Basic Operations
  • Compare Cisco Wireless Architectures and AP Modes
  • Describe Physical Infrastructure Connections of WLAN Components (AP, WLC, Access/Trunk Ports, and LAG)
  • Describe AP and WLC Management Access Connections
  • Configure Components of a Wireless LAN Access for Client Connectivity Using GUI

Domain 3: IP Connectivity

  • Interpret Components of Routing Table
  • Determine How a Router Makes a Forwarding Decision by Default
  • Configure and Verify IPv4 and IPv6 Static Routing
  • Configure and Verify Single Area OSPFv2
  • Describe Purpose of First Hop Redundancy Protocol

Domain 4: IP Services

  • Configure and Verify Inside Source NAT Using Static and Pools
  • Configure and Verify NTP Operating in a Client and Server Mode
  • Explain Role of DHCP and DNS Within the Network
  • Explain Function of SNMP in Network Operations
  • Describe Use of Syslog Features Including Facilities and Levels
  • Configure and Verify DHCP Client and Relay
  • Explain Forwarding Per-Hop Behaviour (PHB) for QoS Such as Classification, Marking, Queuing, Congestion, Policing, Shaping
  • Configure Network Devices for Remote Access Using SSH
  • Describe Capabilities and Function of TFTP/FTP in the Network

Domain 5: Security Fundamentals

  • Define Key Security
  • Describe Security Program Elements
  • Configure Device Access Control Using Local Passwords
  • Describe Security Password Policies Elements, Such as Management, Complexity, and Password Alternatives
  • Describe Remote Access and Site-to-Site VPNs
  • Configure and Verify Access Control Lists
  • Configure Layer 2 Security Features
  • Differentiate Authentication, Authorization, and Accounting Concepts
  • Describe Wireless Security Protocols (WPA, WPA2, and WPA3)
  • Configure WLAN Using WPA2 PSK Using the GUI

Domain 6: Automation and Programmability

  • Explain How Automation Impacts Network Management
  • Compare Traditional Networks with Controller-Based Networking
  • Describe Controller-Based and Software Defined Architectures
  • Compare Traditional Campus Device Management with Cisco DNA Center Enabled Device Management
  • Characteristics of REST-Based APIs (CRUD, HTTP Verbs, and Data Encoding)
  • Recognize Capabilities of Configuration Management Mechanisms Puppet, Chef, and Ansible
  • Interpret JSON Encoded Data

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Who should attend the CCNA Training (Cisco Certified Network Associate) Course?

This CCNA Training (Cisco Certified Network Associate) Course is designed for individuals who want to gain foundational knowledge and skills in computer networking and earn the Cisco Certified Network Associate (CCNA) certification. This CCNA Certification Course benefit a wide range of professionals, including:

  • System Administrators
  • Network Engineers
  • DevOps Engineers
  • Cloud Computing Engineers
  • Security Engineers
  • Software Developers
  • IT Professionals

Prerequisites of the CCNA Training (Cisco Certified Network Associate) Course

There are no formal prerequisites to attend this CCNA Training (Cisco Certified Network Associate) Course. However, a basic understanding of networking and operating systems would be beneficial for the delegates.

CCNA Training (Cisco Certified Network Associate) Course Overview

Our CCNA Courses provide a secure and essential foundation for success in the constantly evolving IT industry. Delegates will gain an in-depth understanding of IPv4 and IPv6 networks with the assistance of our comprehensive courses and world-class experienced trainers. The Knowledge Academy’s CCNA Training, extending for a period of 5-days, will help you evolve into a proficient IT technician and network engineer, primed to engage competently with Cisco networking equipment and environments.

Embrace the pathway to becoming a sought-after network engineer, administrator, or specialist with a major focus on CCNA Routing and Switching. This course fosters career growth and fortifies you with network-centric knowledge, preparing you to spearhead advancements in your organisation. Elevate your professional trajectory with the in-demand expertise fostered through CCNA Training.

Course Objectives

  • To learn how to identify the components of a computer network and describe their basic characteristics
  • To understand the model of host-to-host communication
  • To describe the features and functions of the Cisco IOS Software
  • To describe Ethernet as the network access layer of TCP/IP and describe the operation of switches
  • To install a switch and perform the initial configuration

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What’s included in this CCNA Training (Cisco Certified Network Associate) Course?

  • World-Class Training Sessions from Experienced Instructors  
  • CCNA Training (Cisco Certified Network Associate) Course Certificate
  • Digital Delegate Pack

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Online Instructor-led (4 days)

Classroom (4 days)

Online Self-paced (32 hours)

Interconnecting Cisco Networking Devices Part 1 Course Outline

The following topics are taught during this Cisco CCNA course:

Module 1: Building a Simple Network

  • Exploring the Functions of Networking
    • Network
    • Common Physical Components of a Network
    • Characteristics of a Network
    • Physical Topologies
  • IP Network Addressing
    • Classful Addressing
    • Rules for Assigning Network ID
    • Classful Network Architecture
    • Implement Two-Factor Authentication
    • Keep Your Systems Up to Date
    • Encrypt the Entire Network
    • Physically Secure the Network
  • Securing the Network
  • Understanding the Host-to-Host Communications Model
    • Layers of the OSI Model
    • TCP/IP Model

Module 2: Ethernet LANs

  • Understanding the Challenges of Shared LANs
    • Ethernet LAN Segments
    • Extending a LAN Segment
    • Collisions
    • Collision Domains
  • Operating Cisco IOS Software
    • Cisco Catalyst switches
    • Configuring Network Devices
    • External Configuration Sources
    • Cisco IOS Command-Line Interface Functions
    • Entering the EXEC Modes
    • Keyboard Help in the CLI
    • Enhanced Editing Commands
    • Command History

Module 3: WLANs

  • Exploring Wireless Networking
    • Business Case for WLAN Service
    • Differences Between WLANs and LANs
    • Radio Frequency Transmission
    • ITU-R Local FCC Wireless
    • 802.11 Standards Comparison
    • Wi-Fi Certification
  • Understanding WLAN Security
    • Wireless LAN Security Threats
    • Mitigating Security Threats
    • Wireless Client Association
    • Working of 802.1x on WLANs
    • WPA and WPA2 Modes
  • Implementing a WLAN
    • 802.11 Topology Building Blocks
    • BSA Wireless Topology
    • Steps to Implement a WLAN
    • Configure WLAN using WPA2 PSK using the GUI

Module 4: LAN Connections

  • Exploring the Functions of Routing
    • Routers
    • Path Determination
    • Packet Forwarding
    • Routing Tables
    • Routing Table Information
    • Routing Metrics
    • Routing Methods
  • Understanding Binary Numbering
    • Doing the Logic Thing
  • Constructing a Network Addressing Scheme
    • Kinds of Addresses
    • IP Addressing Scheme
    • Subnet Addressing and Masking
    • Classless Interdomain Routing (CIDR)
  • Starting a Cisco Router
    • Before You Get Started
    • Router Setup Steps
  • Configuring a Cisco Router
  • Exploring the Packet Delivery Process
    • Host-to-Host Packet Delivery
    • Graphical Representations of Host-to-Host IP Communications
    • Data Encapsulation
    • Checking the ARP Table
    • Sending the ARP Request
    • Switch Learning and Forwarding
    • Host Receives/ Responds ARP Request
    • Host Receives ARP Response
    • Sender Builds Frame
    • Switch Forwards Frame
  • Understanding Cisco Router Security
    • Physical and Environmental Threats
    • Configuring Password Security
    • Configuring the Login Banner
    • Telnet and SSH Access
  • Using Cisco SDM
    • Configuring Your Router to Support Cisco SDM
    • Start Cisco SDM
    • Steps to Start the Cisco SDM
  • Using a Cisco Router as a DHCP Server
  • Accessing Remote Devices
    • Establishing a Telnet or SSH Connection
    • Telnet and its Configuration
    • SSH and its Configuration

Module 5: WAN Connections

  • Understanding WAN Technologies
    • Introduction
    • Types of WAN Technologies
  • Enabling Static Routing
    • Static Routes Configuration
  • Access Point Configuration
  • Configuring Serial Encapsulation
  • Enabling RIP

Module 6: Network Environment Management

  • Discovering Neighbours on the Network
    • Discovering Neighbours with CDP
    • Using CDP
    • Additional Cisco Discovery Protocol Commands
  • Creating a Network Map
  • Managing Router Start up and Configuration
    • Router Power-On Boot Sequence
    • Router Internal Components
    • ROM Functions
    • Finding the Cisco IOS Image
    • Loading the Cisco IOS Image from Flash
    • Loading the Configuration
  • Managing Cisco Devices
    • Cisco IOS File System and Devices
    • Managing Cisco IOS Images

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Who should attend this Interconnecting Cisco Networking Devices Part 1 Course?

Individuals who are looking to enhance their foundational networking knowledge and those seeking to attain the Cisco Certified Network Associate (CCNA) Certification, may consider taking up this course. 

Here are a few individuals who will benefit the most from this course:

  • Network Administrators
  • IT Professionals
  • Systems Engineers
  • Telecommunications Specialists
  • Wireless Network Engineers
  • IT Procurement Professionals
  • Data Centre Professionals

Prerequisites for the Interconnecting Cisco Networking Devices Part 1 Course

Before attending this Cisco Networking Course, it will be beneficial for delegates to have a basic understanding of computer literacy, including PC operating systems, and to have some knowledge of internet usage and basic IP addressing knowledge.

Interconnecting Cisco Networking Devices Part 1 Course Overview

This Cisco Networking Course teaches how to set up and maintain a compact switched and routed network. In this course, a 'small network' refers to a network configuration consisting of 1 to 20 hosts linked through a single switch, which operates on a single VLAN, specifically VLAN1. This switch is further connected to a router, thereby establishing a routed connection facilitated through the Routing Information Protocol (RIP) and a default to simulated environments such as the internet and a corporate office setting.

The instructional journey of this course initiates with a foundational overview of network systems. It sequentially progresses to unravel the dynamics of host-to-host communications leveraging TCP/IP protocols. Following this, the curriculum delves into the incorporation of Layer 2 and Layer 3 devices, namely switches and routers, into the network, enhancing the network’s functionality and complexity.

Upon the successful culmination of this course, delegates will hold the proficiency to articulate the operational mechanics of network systems, pinpoint and delineate the core components, and comprehend the functionalities they offer within a network setup. Moreover, our world-class experienced trainers will help delegates gain a deep understanding of the OSI reference model.

Additionally, delegates will cultivate the ability to navigate the host-to-host packet delivery processes, identify and solve problems arising from escalated traffic on an Ethernet LAN, and devise solutions through switched LAN technology to counter Ethernet networking dilemmas, among other advanced expertise that will be fostered throughout the course. This foundational Cisco Networking Certification Course thus offers a comprehensive insight into network operations, fostering a rich understanding and facilitating adeptness in handling various network scenarios.

Course Objective

  • Learn to configure small networks with 1 to 20 hosts on VLAN1
  • Understand host-to-host communications using TCP/IP protocols
  • Gain proficiency in employing Layer 2 and Layer 3 devices
  • Develop skills to manage traffic on an Ethernet LAN effectively
  • Attain mastery of the OSI reference model and network components


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What’s included in the Interconnecting Cisco Networking Devices Part 1 Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Interconnecting Cisco Networking Devices Part 1 Course
  • Digital Delegate Pack

Show moredown

Online Instructor-led (4 days)

Classroom (4 days)

Online Self-paced (32 hours)

Interconnecting Cisco Networking Devices Part 2 Course Outline

Module 1: Implementation of Scalable Medium-Sized Networks

  • Troubleshooting VLAN Connectivity
  • Building Redundant Switched Topologies
  • Improving Redundant Switched Topologies with EtherChannel
  • Understanding Layer 3 Redundancy

Module 2: Troubleshoot Basic Connectivity

  • Troubleshooting IPv4 Network Connectivity
  • Troubleshooting IPv6 Network Connectivity

Module 3: Implementation of an EIGRP-Based Solution

  • Implementing EIGRP
  • Implementing EIGRP for IPv6
  • Troubleshooting EIGRP

Module 4: Implementation of a Scalable OSPF-Based Solution

  • Understanding OSPF
  • Implementing Multiarea OSPF IPv4
  • Implementing OSPFv3 for IPv6
  • Troubleshooting Multiarea OSPF

Module 5: Wide-Area Networks

  • Understanding WAN Technologies
  • Understanding Point-to-Point Protocols
  • Configuring GRE Tunnels
  • Configuring Single-Homed EBGP

Module 6: Network Device Management

  • Implementing Basic Network Device Management and Security
  • Learning About the Evolution of Intelligent Networks
  • Introducing QoS


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Who should attend the Interconnecting Cisco Networking Devices Part 2 Course?

The CCNA Certification Course is designed for individuals who want to further advance their networking knowledge and skills using Cisco. This CCNA Training Course especially benefits professionals, such as:

  • Network Administrators
  • System Administrators
  • IT Support Specialists
  • DevOps Engineers
  • IT Managers
  • Network Consultants
  • Network Security Specialists

Prerequisites of the Interconnecting Cisco Networking Devices Part 2 Course

Delegates must have the following skills to attend this course:

  • Basic computer literacy
  • Basic Microsoft Windows navigation skills
  • Basic E-mail usage skills
  • The ability to install, configure, and troubleshoot a small network
  • Skills and knowledge of Interconnecting Cisco Networking Devices Part 1

Interconnecting Cisco Networking Devices Part 2 Course Overview

This CCNA Course is an instructor-led course that is presented by Cisco Learning Partners to their end-user customers. This four-day course focuses on using Cisco Catalyst switches and Cisco routers that are connected in LANs and WANs typically found at medium-sized network sites. Upon completing this training course, delegates will be able to configure, verify, and troubleshoot various Cisco networking devices in a small network environment.

Also, delegates will be able to review how to configure and troubleshoot a small network, expand the switched network from a small LAN to a medium-sized LAN with multiple switches, supporting VLANs, trunking, spanning tree, and many other advanced skills. Other skills that delegate gain after completing this course include configuring, verifying, and troubleshooting OSPF & EIGRP, Identifying and implementing the appropriate WAN technology based on network requirements, and much more.

Course Objectives

This CCNA Certification Course aims to help delegates:

  • To configure and troubleshoot OSPF in single-area and multi-area IPv4 and IPv6 environments
  • To configure and troubleshoot RIPv2 and RIPng
  • To define characteristics, functions, and components of a WAN
  • To configure and troubleshoot Frame Relay
  • To configure and troubleshoot PPP
  • To configure and troubleshoot Dynamic Host Configuration Protocol (DHCP) security

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What’s included in the Interconnecting Cisco Networking Devices Part 2 Course?

  • World-Class Training Sessions from Experienced Instructors
  • Interconnecting Cisco Networking Devices Part 2 Course Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to GNS3 Training​ Course Outline

Module 1: GNS3 Overview

  • What is GNS3?
  • Architecture
  • Use Cases

Module 2: GNS3 Setup Wizard

  • Overview
  • Manually Starting the Setup Wizard
  • Disable the Setup Wizard
  • Using the GNS3 Setup Wizard
  • Import GNS3 VM into VMware Workstation
  • Local GNS3 VM Setup Wizard

Module 3: GNS3 GUI

  • Screen Layout
  • GNS3 Workspace
  • Topology Summary
  • Servers Summary
  • GNS3 Console
  • Devices Toolbar
  • GNS3 Toolbar
  • GNS3 Toolbar Groups

Module 4: Symbols and Styles

  • Use Custom Symbols in GNS3
  • GNS3 Styles

Module 5: Switching and GNS3

  • Introduction
  • Cisco Switches
  • Non-Cisco

Module 6: Close Terminal

  • Change the Terminal
  • Use a Custom Terminal
  • Use a Different Terminal Just One at a Time

Module 7: Import GNS3 Appliance and Link Control

  • Import the Appliance
  • View Appliance Settings
  • Use the Appliance
  • Packet Filters
  • Suspend a Link


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Who should attend this Introduction to GNS3 Training Course?

The Introduction to GNS3 Training Course is designed for individuals who want to learn to use the GNS3 Network simulation tool for building and testing network configurations. This course is beneficial for various professionals, including:

  • Software Developers
  • Network Engineers
  • System Administrators
  • IT Professionals
  • Security Engineers
  • IT Support Specialists
  • Network Architects

Prerequisites for the Introduction to GNS3 Training Course

There are no formal prerequisites to attend this training course. However, a basic understanding of networking and technical aptitude would be beneficial for the delegates.

Introduction to GNS3 Training​ Course Overview

GNS3 (Graphical Network Simulator) is network software that allows the combination of virtual and real devices, used to simulate complex networks. With the help of GNS3, delegates learn to build, design, and test topologies. It allows delegates to rapidly prototype various different network configurations, concepts, and applications with its drag and drop functionality. Delegates also learn to understand and test a new concept before implementing anything on their live network.

This course describes GNS3, its architecture, and its versions. In this CCNA Certification Course, delegates learn the difference between the simulator and an emulator. They also acquire knowledge of GNS3-supported operating systems, hardware requirements and its installation. along with gaining an understanding of FBOSS, NX-OS, ISOv, ISO-XRv, cEOS, etc. In addition, delegates learn how to update GNS3 to its latest version and how to export and import GNS3 projects. On course completion, delegates gain a comprehensive knowledge of how to set up and configure GNS3 ASAv, NX-OSv, and GNS3 Cisco CSR 1000v.

Course Objectives

This Introduction to GNS3 Training Course aims to help delegates:

  • To understand the components of GNS3
  • To Instal GNS3 on Windows, macOS, and Linux
  • To add devices to a topology
  • To troubleshoot GNS3 problems
  • To use GNS3 for network troubleshooting

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What’s included in the Introduction to GNS3 Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to GNS3 Training Course Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Cisco Packet Tracer Training​ Course Outline

This course outline is focused on providing complete knowledge of the Cisco Packet Tracer Simulator and its essential features. Delegates will learn about how to configure routers and switches within the Cisco commands.

Module 1: Introduction

  • Packet Tracer Overview
  • Supported Protocols Overview
  • Topologies Overview
  • Types of Network Topologies
  • Interface Overview
  • Features of Packet Tracer

Module 2: Network Devices

  • Cisco Devices and Packet Tracer Devices
  • Types of Router
  • Series of Cisco Switches
  • Server
  • Access Point
  • Bridge
  • Customising Devices with Modules
  • Emulating WAN
  • Accessing CLI
  • Configuring Network Devices

Module 3: Generic IP End Devices

  • Client Devices
  • Servers
  • Configuration of EMAIL-SERVER
  • Configuration of FTP-SERVER
  • Configuration of DNS-SERVER
  • Configuration of DHCP-SERVER
  • Steps to Configure Email on PC0
  • Desktops
  • Laptops
  • Configuring End Devices

Module 4: Network Topology

  • Devices Connectivity
  • Testing Connectivity with PDUs
  • Complex PDU
  • Clustering a Topology
  • Simulation Mode

Module 5: Configuring Routing with CLI

  • Static Routing
  • Dynamic Routing
  • RIP Dynamic Routing Protocol
  • Routing Table
  • Load Sharing

Module 6: Border Gateway Protocol (BGP)

  • Introduction to BGP
  • BGP Features
  • BGP Configuration

Module 7: IPv6 on Packet Tracer

  • IPv6 Address Format
  • RIP (Dynamic Routing Protocol) Configuration Using IPv6
  • IPv6 and IPv4

Module 8: Configuring VLAN and Trunks

  • Virtual LAN (VLAN)
  • VTP (VLAN Trunking Protocol)
  • Inter VLAN Routing
  • Trunk Ports

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Who should attend this Cisco Packet Tracer Training Course?

The Cisco Packet Tracer Training Course is designed for individuals who want to gain hands-on experience with networking simulations using the Cisco Packet Tracer. This CCNA Certification Course is especially beneficial for the following professionals:

  • Network Engineers
  • Network Administrators
  • System Architects
  • Network Technicians
  • Network Analysts
  • Network Consultants
  • Network Architects
  • IT Support Specialists

Prerequisites for the Cisco Packet Tracer Training Course

There are no formal prerequisites to attend this training course. However, a basic understanding of networking concepts and operating systems would be beneficial for the delegates.

Cisco Packet Tracer Training​ Course Overview

Packet Tracer is a powerful network simulator. It is used in network certification training that allows delegates to create networks with an almost unlimited number of devices to experience troubleshooting without buying real Cisco routers or switches. The tool was created by Cisco Systems. The aim of the packet tracer is to offer delegates a tool to learn the principles of networking and develop Cisco technology-specific skills. However, it is not used as a replacement for routers or switches.

In this 1-day Training, delegates get a complete and accurate understanding of Cisco Packet Tracer Simulator Software and its essential features. They also learn about the packet tracer software interface and learn to customise network devices with modules. This Course also helps delegates get an understanding of how to configure routers and switches. Along with this, delegates learn about different connectors, configure network topologies, and learn how to create a wireless network and demonstrate their range.

During this Course, delegates learn how to assign IPv6 addresses to network and end devices and acquire other techniques for the deployment of any network in an organisation. In addition, delegates also acquire skills to analyse broadcasts in simulation mode. After attending this course, delegates become able to create, design, configure and deploy the network for any organisation.

Course Objectives

  • The Cisco Packet Tracer Training Course aims to help delegates:
  • To get complete knowledge of how to use the Cisco packet tracer and its essential components
  • To learn how to use interface tools of Cisco Packet Tracer simulator accurately
  • To learn how to configure network devices, VLAN, trunks communication and domains
  • To learn connecting devices in a topology
  • To learn how to monitor network traffic
  • To learn how to use Packet Tracer for Cisco certification preparation

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What’s included in the Cisco Packet Tracer Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Cisco Packet Tracer Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (4 days)

Classroom (4 days)

Online Self-paced (32 hours)

CCNP Collaboration Training Course Outline

Module 1: Infrastructure and Design

  • Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA
    • Licensing (Smart, Flex)
    • Sizing
    • Bandwidth
    • High Availability
    • Disaster Recovery
    • Dial Plan
    • Security (Certificates, SRTP, TLS)
    • QoS
  • Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element
  • Configure these Network Components to Support Cisco Collaboration Solutions
    • DHCP
    • NTP
    • CDP
    • LLDP
    • LDAP
    • TFTP
    • Certificates
  • Troubleshoot these Network Components in a Cisco Collaboration Solution
    • DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
    • NTP
    • LDAP Integration on Cisco UCM
  • Explain these Components to Support Cisco Collaboration Solutions
    • SNMP
    • DNS
    • Directory Connector
  • Describe Webex Control Hub Features

Module 2: Protocols, Codecs, and Endpoints

  • Troubleshoot these Elements of a SIP Conversation
    • Call Set Up and Tear Down
    • SDP
    • DTMF
  • Identify the Collaboration Codecs for a Given Scenario
  • Deploy SIP Endpoints
    • Manual
    • Self-Provisioning
    • Bulk Administration Tool (BAT)
    • Onboarding Cloud Devices
    • Device Onboarding Via Activation Codes (MRA/On-Premises)
  • Troubleshoot SIP Endpoints
  • Describe SIP OAuth on Cisco UCM

Module 3: Cisco IOS XE Gateteway and Media Resources

  • Configure Voice Gateway Elements
    • DTMF
    • Voice Translation Rules and Profiles
    • Codec Preference List
    • Dial Peers
  • Troubleshoot ISDN PRI/BRI
  • Identify the Appropriate IOS XE Media Resources
  • Describe Cloud Calling Hybrid Local Gateway

Module 4: Call Control

  • Describe the Cisco UCM Digit Analysis Process
  • Implement Toll Fraud Prevention on Cisco UCM
  • Configure Globalised Call Routing in Cisco UCM
    • Route Patterns (Traditional and +E.164)
    • Translation Patterns
    • Standard Local Route Group
    • Transforms
    • SIP Route Patterns
  • Describe Mobile and Remote Access (MRA)
  • Describe Webex Calling Dial Plan Features
    • Locations and Numbers
    • Outgoing and Incoming Permissions
    • Transfer and Forwarding Restrictions

Module 5: QoS

  • Describe Problems that can Lead to Poor Voice and Video Quality
    • Latency
    • Jitter
    • Packet Loss
    • Bandwidth
  • Describe the QoS Requirements for Voice and Video
  • Describe the Class Models for Providing QoS on a Network
    • 4/5 Class Model
    • 8 Class Model
    • QoS Baseline Model
  • Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration
    • EF
    • AF41
    • AF42
    • CS3
    • CS4
  • Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking
  • Describe and Determine Location-Based CAC Bandwidth Requirements
  • Configure LLQ
    • Class Map
    • Policy Map
    • Service Policy

Module 6: Collaboration Applications

  • Configure Cisco Unity Connection Mailbox and MWI
  • Configure Cisco Unity Connection SIP Integration Options to Call Control
  • Describe Cisco Unity Connection Call Handlers
  • Deploy Webex App

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Who should attend this CCNP Collaboration Training Course?

The CCNP Collaboration Course is designed to equip professionals with the skills and knowledge required to deploy collaboration solutions that offer seamless communication experiences.

This course can be beneficial for various professionals, including:

  • Network Engineers
  • Systems Engineers
  • Network Administrators
  • IP Network Engineers
  • Cisco Technology Specialists
  • Collaboration Engineers
  • Telecommunications Engineers

Prerequisites of the CCNP Collaboration Training Course

For the CCNP Collaboration Training Course, professionals must have three to five years of experience in implementing collaboration solutions. It will also be helpful if delegates have a basic understanding of CCNA, Ethernet and TCP/IP networking.

CCNP Collaboration Training Course Overview

CCNP Collaboration (Cisco Certified Network Professional Collaboration) is a professional-level certification offered by Cisco that validates expertise in designing, implementing, and troubleshooting collaboration solutions. It is important for businesses to enhance communication, productivity, and customer engagement. Studying this training equips individuals with expertise in QoS, voice gateways, call control, and collaboration applications. This CCNA Training helps organisations design and implement robust collaboration solutions with enhanced voice and video quality and streamlined call control, leading to improved productivity and customer satisfaction. Pursuing this training helps individuals propel their careers to new heights in the IT industry and work in highly-paid jobs.

The Knowledge Academy’s 4-day CCNP Collaboration Training Course provides delegates with knowledge and skills in designing, deploying, and managing Cisco Collaboration solutions. During this training, they will learn about collaboration design, including licensing, bandwidth, and disaster recovery, enabling them to configure robust and secure collaboration environments. They will also learn how to implement toll fraud prevention, globalised call routing, and Quality of Service (QoS) mechanisms to deliver high-quality voice and video experiences. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of CCNP Collaboration.

Course Objectives

  • To learn the principles and elements of Cisco Collaboration Solutions design
  • To configure network components and troubleshoot Cisco Collaboration Solutions
  • To deploy SIP endpoints and troubleshoot SIP conversations in collaboration scenarios
  • To configure Cisco IOS XE gateway elements and identify appropriate media resources
  • To implement toll fraud prevention and globalised call routing in Cisco UCM
  • To describe QoS requirements and configure Quality of Service mechanisms
  • To configure Cisco Unity Connection and deploy WebEx applications efficiently


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What’s included in this CCNP Collaboration Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP Collaboration Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Cisco Meraki Training Course Outline

Module 1: Introduction to Cisco Meraki Cloud Networking

  • What is Cloud Networking
  • Meraki Cloud Device Lineup
  • Networks and Organisations
  • Adding a Device to a Network
  • Configurations of General Network
  • Summarising the Meraki Platform

Module 2: Deploy LAN Connectivity with Meraki MX Appliances

  • Routing and Switching from the Cloud
  • Setting the Primary and Failover WAN IP Addresses
  • Addressing and VLANs
  • Running a DHCP Server and Configuring Warm Spares
  • SD-WAN and Traffic Shaping

Module 3: Implementation of Advances Security Features with Meraki MX Firewalls

  • Intelligent Firewall
  • Layer 3 Firewall Configuration and Layer 7 Firewall Configuration
  • Inbound Firewall Rules
  • Threat Protection and Content Filtering

Module 4: Deploy VPNs with Cisco Meraki MX Firewalls

  • What is VPNs with Meraki?
  • Deploying a Client VPN Endpoint
  • Creating Users for Client VPNs
  • Deploying the Client VPN on Windows 10
  • Creating a Site-To-Site VPN Topology
  • Configuration of Non-Meraki Site-To-Site VPNs

Module 5: Meraki Dashboards and Webhook Alerts

  • What are Meraki Dashboards and Webhook Alerts?
  • Client Monitor
  • Summary Report
  • Packet Captures and Event Logs
  • Configuration of Proactive Alerts and Webhooks

Module 6: Implementation of Cisco Meraki Switches

  • Layer 2 in the Cloud
  • Meraki Switch Routing and DHCP Design Considerations
  • InterVLAN Routing and DHCP
  • Configuring Switch Ports
  • Configuring Aggregate and Mirrored Ports
  • Other Switch Settings
  • Secure and Monitor Cisco Meraki Switches
    • Securing Switches from the Cloud
    • Access Control Lists
    • Port Schedules
    • Access Policies
    • Monitoring and Tooling

Module 7: Implement and Secure Meraki WiFi Networks

  • What is Meraki WiFi Networks
  • Deployment Considerations
  • Securing and Addressing SSIDs
  • Deeper Configuration of an SSID
  • Securing Meraki Wireless Networks
  • Radio and Bluetooth Settings and Monitoring Your WiFi Network

Module 8: Implementation of Cisco Meraki MV Security Cameras

  • Introducing the Smarter Camera
  • Cisco Meraki MV Camera Capabilities
  • Creating a Camera Profile
  • Configuring Camera Settings
  • Camera Analytics and Monitoring

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Who should attend this Cisco Meraki Certification Training Course?

The Cisco Meraki Training Course is designed for IT Professionals and individuals interested in learning how to configure, manage, and optimise Cisco Meraki networking solutions.

This CCNA Certification Course is beneficial for various professionals, including:

  • IT Managers
  • System Administrators
  • Network Administrators
  • Security Managers
  • Wireless Network Specialists
  • Cloud Infrastructure Professionals
  • Technical Solutions Architects

Prerequisites for the Cisco Meraki Training Course

While there are no strict prerequisites for the Cisco Meraki Course, it is beneficial for participants to have a basic understanding of networking concepts and familiarity with Cisco products to fully leverage the course content and engage in insightful discussions.

Cisco Meraki Training Course Overview

Cisco Meraki Training provides cloud-based networking solutions that simplify network management and enhance organisational connectivity. Cisco Meraki is highly valued in the IT industry for its cloud-based management approach, which offers flexibilit, scalability, and ease of use.

This training provides individuals with skills in managing networks and devices through a centralised cloud-based dashboard, enabling quick and efficient setup and configuration. Additionally, this training equips organisations with the skills and knowledge to deploy, manage and secure Meraki devices efficiently. By pursuing this training, individuals will gain valuable expertise in cloud networking technologies, enabling them to handle Meraki devices and dashboards effectively.  

During this 3-day Cisco Meraki Certification Course, delegates will learn the fundamentals of cloud networking and understand the significance of Meraki's centralised management platform. They will gain familiarity with various Meraki networking devices, such as MX appliances, switches, wireless access points, and security cameras. Delegates will also learn to implement Cisco Meraki MV Security Cameras and Wi-Fi Networks. This training session will be conducted by our highly skilled and experienced Cisco trainers.

Course Objectives

This Cisco Meraki Course aims to help delegates:

  • To deploy and configure Meraki MX appliances effectively
  • To implement advanced security features using Meraki Firewalls
  • To monitor network performance and troubleshoot issues
  • To configure and optimise Meraki switches and wireless networks
  • To secure WiFi connections and prevent network vulnerabilities
  • To deploy and manage Cisco Meraki MV security cameras


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What’s included in this Cisco Meraki Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Meraki Training
  • Digital Delegate Pack

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CCNA Training FAQs


The CCNA Certification, or Cisco Certified Network Associate Certification, is a renowned credential offered by Cisco that affirms an individual's foundational knowledge and skills in networking, including the ability to install, configure, operate, and troubleshoot medium-sized routed and switched networks.
Securing a CCNA Certification can bolster one's career by providing validation of their skills in networking concepts, enhancing employability, and offering avenues for career advancement and growth in the IT sector.
Our exam pass guarantee gives you confidence that we will support your learning until you pass your Cisco CCNA Routing and Switching exam. We guarantee that you will pass your Cisco exam after completing our Cisco Class. All we require is for you to take the exam within 30 days of completing the class, attend all class days and complete all class assignments, including practice exams. If you do not pass the exam after the 1st attempt, we will allow you to attend the class again free of charge. Cisco examination results must be verified to confirm re-enrolment and are subject to availability.
The amount of time it takes to complete CCNA Training depends on delegates’ learning style and how much time they can commit to studying. However, people usually complete the course in 3-6 months.
There are many different ways to get CCNA Training. You may opt for a course at a Cisco Networking Academy, an online course, or a self-paced course. You could also get CCNA Certification Training from a private instructor or through a boot camp.
Undertaking the CCNA Course elevates your expertise in the IT realm, offering a pathway to grasp evolving technology trends. It's a gateway to esteemed roles in reputed IT firms and higher certifications like CCNP Enterprise. Remarkably, even those from non-technical backgrounds can attain this certification, paving the way for promotions and securing a stronghold in the industry. It stands as a potent tool for both learning and career progression.
The scope of CCNA Certification is increasing with every passing day. Most organisations, schools, and firms use Cisco products for networking. CCNA is the primary requirement to start your job as a network engineer or start your own business of networking products or networking services.
The CCNA exam covers many areas of networking. The most important topics are subnetting, routing (RIP and OSPF) and access lists.
CCNA is an entry-level certificate that leads towards the networking domains offered by Cisco. The only thing delegates should have been a basic understanding of networking.
Securing a CCNA Certification can unlock numerous job opportunities in the IT sector. Certified professionals may find roles as network engineers, network administrators, systems administrators, or support technicians. This credential is often respected by top employers, enhancing your prospects in a competitive job market and potentially leading to higher salaried positions in reputed organisations.
In addition to our wide variety of courses, The Knowledge Academy offers a wealth of supplementary materials such as informative Blogs and News articles. These supplementary resources are crafted to enrich your educational journey and can be found in the [Knowledge Centre] area of our homepage. If you'd like to gain an immediate understanding of the calibre of our training modules, feel free to peruse the Reviews page for feedback from previous attendees.
The Knowledge Pass is a pre-purchased voucher with a 12-month validity, allowing enrolment in diverse training courses, both online and onsite, at regulated prices. It provides graduated discounts contingent upon spending and selected courses.
Absolutely, individuals without a technical background can indeed pursue the CCNA Training. It is designed to accommodate beginners and offer them a foundational understanding of networking concepts. However, it is advisable for such individuals to dedicate sufficient time to grasp the fundamentals through self-study or training courses before attempting the certification exam.
CCNA Certification can immensely benefit IT professionals by validating their expertise in networking concepts and equipping them with knowledge about the latest technological advancements. It also paves the way for pursuing higher certifications, such as CCNP, fostering career growth through the attainment of specialist roles, and potentially commanding higher remuneration in the IT industry
Whether CCNA or CISSP is better depends on your career goals. The CCNA Course is ideal for those focusing on networking roles, offering foundational knowledge in networking concepts. Conversely, the CISSP Course is tailored for IT security professionals, providing a deep dive into cybersecurity principles. Both are highly regarded but cater to different specialisations in the IT field.
Please see our CCNA Training courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider for CCNA Training.
The price for CCNA Training certification in the United Kingdom starts from £1995.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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