The Knowledge Academy Logo
The Knowledge Academy Logo
+61 1-800-150644 - Available 24/7

Send us your message.

X

Service Desk Analyst (SDA) - Australia

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • We are fully accredited by PeopleCert for this SDA training course.
  • Includes course materials, exam & completion certificate.
  • Our Service Desk Analyst certifications have high pass rates.
  •  

Available delivery methods for this course

Classroom Icon

Classroom

Virtual Icon

Live Virtual

Online Icon

Online

Onsite Icon

In-house

Course Information

Service Desk Analyst (SDA) Course Overview

The Service Desk Analyst (SDA) training course equips candidates with the fundamental practical skills required to fulfil this role and deliver a high standard of customer service and support. This course falls under the broader umbrella topic of SDI, an organisation that provides a worldwide network for IT Service Professionals. 

The primary skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This course spans over three days and on the final day candidates will sit the SDA exam.

This Service Desk Analyst training course is accredited by PeopleCert.

Service Desk Analyst (SDA) Course Outline 

The Service Desk Analyst Course has been structured carefully to provide candidates with a complete guide to SDA. It follows a modular format, and the modules are:

  • Roles and Responsibilities
  • Relationship Management
  • Effective Communication Skills
  • Effective Rapport
  • Quality Assurance Activities
  • Effective Process Management
  • IT Service Management
  • Problem Solving
  • Service Desk Technologies
  • Tools and Technologies

Who should attend this SDI Training Course?

This SDA training course is perfect for professional analysts who wish to acquire a recognised qualification in their field. Also, this course will help front-line IT service and support analysts who have had some working experience in a first or second line service desk environment.

Prerequisites

There are no essential prerequisites for this course, however some experience of first or second line service desk work will be beneficial.

The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. To find out more about SDI, visit our SDI topic page.
Yes the Service Desk Analyst exam is included in the course fee.
There are no prerequisites for the SDA training course.
We provide SDI training courses in a wide variety of locations across the UK and the world.
The price for Service Desk Analyst (SDA) certification in Australia starts from $1295
The Knowledge Academy is the Leading global training provider in the world for Service Desk Analyst (SDA).
Please see our SDI Training courses available in Australia

What’s Included in this SDI Training Course?

  • The Service Desk Analyst (SDA) Examination
  • The Knowledge Academy’s Service Desk Analyst Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Service Desk Analyst (SDA) Examination

The SDA exam consists of:

  • 60 minutes
  • Closed book
  • 60 questions
  • Multiple choice
  • 65% pass mark

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire

Upcoming classes

Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
VirtualLive Virtual
Mon 14th Oct 2019
Places available
$3295
Melbourne
Mon 4th Nov 2019
Places available
$4595
Canberra
Mon 4th Nov 2019
Places available
$4595
Sydney
Mon 4th Nov 2019
Places available
$4595
Adelaide
Mon 4th Nov 2019
Places available
$5095
Brisbane
Mon 4th Nov 2019
Places available
$6745
Perth
Mon 4th Nov 2019
Places available
$5095
VirtualLive Virtual
Mon 11th Nov 2019
Places available
$3295
VirtualLive Virtual
Mon 9th Dec 2019
Places available
$3295

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7


Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell