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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Send us your message.

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Our sales and enquiry team will get back to you as soon as possible

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Certified Service Desk Manager (CSDM) - Australia

Key points about this course


Duration: 3 Days*

Support: 24/7

Dates & Prices Enquire
  • Learn how to define strategic requirements.
  • Includes course materials, exam & completion certificate.
  • Learn how to integrate the Service Desk.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 172 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 3 Days*

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

Certified Service Desk Manager (CSDM) Dates & Prices

Select your preferred delivery method

Choose a Region

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Choose a Month

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Mon 27th Jul 2020
Places available
Was: AUD3895
Now: AUD2995
Mon 31st Aug 2020
Places available
Was: AUD3895
Now: AUD2995
Adelaide
Mon 7th Sep 2020
Places available
AUD6395
Canberra
Mon 7th Sep 2020
Places available
AUD5495
Perth
Mon 7th Sep 2020
Places available
AUD6395
Brisbane
Mon 7th Sep 2020
Places available
AUD6395
Melbourne
Mon 7th Sep 2020
Places available
AUD5495
Sydney
Mon 7th Sep 2020
Places available
AUD5495
Mon 28th Sep 2020
Places available
Was: AUD3895
Now: AUD2995
Mon 26th Oct 2020
Places available
Was: AUD3895
Now: AUD2995
Brisbane
Mon 9th Nov 2020
Places available
AUD6395
Melbourne
Mon 9th Nov 2020
Places available
AUD5495
Sydney
Mon 9th Nov 2020
Places available
AUD5495
Adelaide
Mon 9th Nov 2020
Places available
AUD6395
Canberra
Mon 9th Nov 2020
Places available
AUD5495
Perth
Mon 9th Nov 2020
Places available
AUD6395
Mon 23rd Nov 2020
Places available
Was: AUD3895
Now: AUD2995
Mon 14th Dec 2020
Places available
Was: AUD3895
Now: AUD2995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 172  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Support: 24/7


Course Information

Certified Service Desk Manager (CSDM) Course Overview

The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. Training is intensive and designed to ensure that candidates are grounded in the skills and techniques need to guide, inspire, and manage a Service Desk team.

 

Certified Service Desk Manager (CSDM) Course Outline

This course has been carefully designed to provide Service Desk Managers and Supervisors with a coherent understanding of the Service Desk and Support Environment. This course is set out in a modular format:

  • Defining Strategic Requirements
  • Developing a Strategic Role
  • Essential Management Skills
  • Integrating the Service Desk
  • Promoting the Service Desk
  • Quality Assurance Activities
  • Effective Management of Tools and Technologies
  • Staff Recruitment, Retention, and Development
  • Professional Development
  • Leadership & Management
  • IT Service Management

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

Who should attend this Service Desk Training Course?

This course is ideal for both new and experienced Service Desk Managers, Team Leaders, and Supervisors.

Prerequisites

This course is suitable for professionals with at least three years of service desk experience.

Each delegate is provided with an official The Knowledge Academy courseware book, pre-course material, a certificate, and refreshments.
The price for Certified Service Desk Manager (CSDM) certification in Australia starts from AUD2495
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Manager (CSDM).
Please see our SDI Training courses available in Australia

What’s Included in this Service Desk Training Course?

  • The Certified Service Desk Manager (CSDM) Examination
  • The Knowledge Academy’s Certified Service Desk Manager Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Certified Service Desk Manager (CSDM) Examination

The exam is:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • Pass mark of 65%
  • Closed book

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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