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Certified Service Desk Manager (CSDM) - Australia

Key points about this course


Duration: 4 Days*

Support: 24/7

Dates & Prices Enquire
  • Learn how to define strategic requirements.
  • Includes course materials, exam & completion certificate.
  • Learn how to integrate the Service Desk.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

Certified Service Desk Manager (CSDM) Course Overview

The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. Training is intensive and designed to ensure that candidates are grounded in the skills and techniques need to guide, inspire, and manage a Service Desk team.

 

Certified Service Desk Manager (CSDM) Course Outline

This course has been carefully designed to provide Service Desk Managers and Supervisors with a coherent understanding of the Service Desk and Support Environment. This course is set out in a modular format:

  • Defining Strategic Requirements
  • Developing a Strategic Role
  • Essential Management Skills
  • Integrating the Service Desk
  • Promoting the Service Desk
  • Quality Assurance Activities
  • Effective Management of Tools and Technologies
  • Staff Recruitment, Retention, and Development
  • Professional Development
  • Leadership & Management
  • IT Service Management

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

Who should attend this Service Desk Training Course?

This course is ideal for both new and experienced Service Desk Managers, Team Leaders, and Supervisors.

Prerequisites

This course is suitable for professionals with at least three years of service desk experience.

Each delegate is provided with an official The Knowledge Academy courseware book, pre-course material, a certificate, and refreshments.
The price for Certified Service Desk Manager (CSDM) certification in Australia starts from $2079
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Manager (CSDM).
Please see our SDI Training courses available in Australia

What’s Included in this Service Desk Training Course?

  • The Certified Service Desk Manager (CSDM) Examination
  • The Knowledge Academy’s Certified Service Desk Manager Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Certified Service Desk Manager (CSDM) Examination

The exam is:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • Pass mark of 65%
  • Closed book

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

Key points about this course


Duration: 4 Days*

Support: 24/7

View dates & prices

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Certified Service Desk Manager (CSDM) Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
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Mon 9th Dec 2019
Places available
$4195
Melbourne
Mon 6th Jan 2020
Places available
$5495
Canberra
Mon 6th Jan 2020
Places available
$5495
Sydney
Mon 6th Jan 2020
Places available
$5495
Brisbane
Mon 6th Jan 2020
Places available
$6395
Perth
Mon 6th Jan 2020
Places available
$6395
Adelaide
Mon 6th Jan 2020
Places available
$6395
Mon 13th Jan 2020
Places available
$4195
Mon 17th Feb 2020
Places available
$4195
Mon 30th Mar 2020
Places available
$4195
Mon 27th Apr 2020
Places available
$4195
Canberra
Mon 11th May 2020
Places available
$5495
Sydney
Mon 11th May 2020
Places available
$5495
Brisbane
Mon 11th May 2020
Places available
$6395
Perth
Mon 11th May 2020
Places available
$6395
Adelaide
Mon 11th May 2020
Places available
$6395
Melbourne
Mon 11th May 2020
Places available
$5495
Mon 18th May 2020
Places available
$4195
Mon 29th Jun 2020
Places available
$4195
Sydney
Mon 6th Jul 2020
Places available
$5495
Brisbane
Mon 6th Jul 2020
Places available
$6395
Perth
Mon 6th Jul 2020
Places available
$6395
Adelaide
Mon 6th Jul 2020
Places available
$6395
Melbourne
Mon 6th Jul 2020
Places available
$5495
Canberra
Mon 6th Jul 2020
Places available
$5495
Mon 27th Jul 2020
Places available
$4195
Mon 31st Aug 2020
Places available
$4195
Perth
Mon 7th Sep 2020
Places available
$6395
Adelaide
Mon 7th Sep 2020
Places available
$6395
Melbourne
Mon 7th Sep 2020
Places available
$5495
Canberra
Mon 7th Sep 2020
Places available
$5495
Brisbane
Mon 7th Sep 2020
Places available
$6395
Sydney
Mon 7th Sep 2020
Places available
$5495
Mon 28th Sep 2020
Places available
$4195
Mon 26th Oct 2020
Places available
$4195
Melbourne
Mon 9th Nov 2020
Places available
$5495
Canberra
Mon 9th Nov 2020
Places available
$5495
Sydney
Mon 9th Nov 2020
Places available
$5495
Brisbane
Mon 9th Nov 2020
Places available
$6395
Perth
Mon 9th Nov 2020
Places available
$6395
Adelaide
Mon 9th Nov 2020
Places available
$6395
Mon 23rd Nov 2020
Places available
$4195
Mon 14th Dec 2020
Places available
$4195

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Key points about this course


Duration: 4 Days*

Support: 24/7


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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell