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Certified Helpdesk Support Technician - Australia

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Enquire
  • Understanding the role of a Helpdesk Support Technician.
  • Learning how to use service management systems.
  • Learning how to problem-solve and troubleshoot any issues.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

Certified Helpdesk Support Technician Course Outline

This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician
  • Learning how to use service management systems
  • Learning how to problem-solve and troubleshoot any issues
  • Understanding the processes of service support
  • Learning communication skills and customer management techniques

Who should attend this Helpdesk Training Course?

The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees
  • Provide external IT support for employees
  • Wants to work in the line of IT Support
  • Wants to learn how to become a Helpdesk Support Technician

Prerequisites

There are no prerequisites for this IT Service training course.

Please arrive at the venue at 8:45am.
There are no prerequisites for this course
Anyone who wants to develop their careers as an IT professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Helpdesk Support Technician certification in Australia starts from $1599
The Knowledge Academy is the Leading global training provider in the world for Certified Helpdesk Support Technician.

What’s Included in this Helpdesk Training Course?

  • The Knowledge Academy’s Kanban Practitioner Manual
  • Experienced Kanban Instructor
  • Completion Certificate
  • Refreshments
 

Key points about this course


Duration: 2 Days*

Support: 24/7

View dates & prices

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Certified Helpdesk Support Technician Dates & Prices

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Thu 12th Dec 2019
Places available
$2395
Adelaide
Thu 2nd Jan 2020
Places available
$3695
Perth
Thu 2nd Jan 2020
Places available
$3695
Melbourne
Thu 2nd Jan 2020
Places available
$3295
Canberra
Thu 2nd Jan 2020
Places available
$3295
Brisbane
Thu 2nd Jan 2020
Places available
$4919
Sydney
Thu 2nd Jan 2020
Places available
$3295
Thu 30th Jan 2020
Places available
$2395
Thu 20th Feb 2020
Places available
$2395
Sydney
Thu 5th Mar 2020
Places available
$3295
Brisbane
Thu 5th Mar 2020
Places available
$3695
Perth
Thu 5th Mar 2020
Places available
$3695
Adelaide
Thu 5th Mar 2020
Places available
$3695
Melbourne
Thu 5th Mar 2020
Places available
$3295
Canberra
Thu 5th Mar 2020
Places available
$3295
Thu 19th Mar 2020
Places available
$2395
Thu 23rd Apr 2020
Places available
$2395
Perth
Thu 7th May 2020
Places available
$3695
Adelaide
Thu 7th May 2020
Places available
$3695
Melbourne
Thu 7th May 2020
Places available
$3295
Canberra
Thu 7th May 2020
Places available
$3295
Sydney
Thu 7th May 2020
Places available
$3295
Brisbane
Thu 7th May 2020
Places available
$3695
Thu 21st May 2020
Places available
$2395
Thu 18th Jun 2020
Places available
$2395
Melbourne
Thu 2nd Jul 2020
Places available
$3295
Canberra
Thu 2nd Jul 2020
Places available
$3295
Sydney
Thu 2nd Jul 2020
Places available
$3295
Brisbane
Thu 2nd Jul 2020
Places available
$3695
Perth
Thu 2nd Jul 2020
Places available
$3695
Adelaide
Thu 2nd Jul 2020
Places available
$3695
Thu 30th Jul 2020
Places available
$2395
Thu 20th Aug 2020
Places available
$2395
Canberra
Thu 3rd Sep 2020
Places available
$3295
Sydney
Thu 3rd Sep 2020
Places available
$3295
Brisbane
Thu 3rd Sep 2020
Places available
$3695
Adelaide
Thu 3rd Sep 2020
Places available
$3695
Perth
Thu 3rd Sep 2020
Places available
$3695
Melbourne
Thu 3rd Sep 2020
Places available
$3295
Thu 17th Sep 2020
Places available
$2395
Thu 29th Oct 2020
Places available
$2395
Sydney
Thu 5th Nov 2020
Places available
$3295
Brisbane
Thu 5th Nov 2020
Places available
$3695
Adelaide
Thu 5th Nov 2020
Places available
$3695
Perth
Thu 5th Nov 2020
Places available
$3695
Melbourne
Thu 5th Nov 2020
Places available
$3295
Canberra
Thu 5th Nov 2020
Places available
$3295
Thu 19th Nov 2020
Places available
$2395
Thu 10th Dec 2020
Places available
$2395

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Key points about this course


Duration: 2 Days*

Support: 24/7


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell