The Knowledge Academy Logo
The Knowledge Academy Logo
+61 1-800-150644 - Available 24/7

Send us your message.

X

Helpdesk Training - Australia

Helpdesks are a vital part of any IT support service to provide a central point where customers can have their problems answered. Our Helpdesk Training courses provide knowledge and skills for vital IT roles including helpdesk, service desk and support.

Helpdesk Training Information

About Helpdesk Training

The IT Helpdesk/ Support Desk is a vital part of any business. As the first point of contact for the organisation's IT users, Helpdesk technicians are the backbone of day to day IT operations, making their skills invaluable to employers. Our range of Helpdesk training courses are specially designed to provide vital skills for support roles, allowing employers to be confident that potential candidates have the expertise needed to do the job.

Our Helpdesk courses are available across the world in thousands of locations.
As our courses are introductory, there are no prerequisites.
No, they are our own courses. We have specially designed our courses to cover skills most valuable to employers.
The Knowledge Academy is the Leading global training provider in the world for Helpdesk Training.
The price for Helpdesk Training certification in Australia starts from $1599.

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software. A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?


Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.


Certified IT 1, 2 & 3 Line Support Technician Training Overview

This 2-day Certified IT 1, 2, and 3 Line Support Technician course, delivered by our knowledgeable and experienced trainers, is designed to give delegates a basic understanding of how IT Support functions on multiple levels. The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited.

Helpdesk Training Benefits for Individuals

  • Gain valuable IT skills

  • Learn how to troubleshoot common issues

  • Prepare for the role of Helpdesk/Support Technician

  • Get ready for new roles or improve existing knowledge


Helpdesk Training Benefits for Businesses

  • Ensure staff have the skills needed to carry out their roles

  • A range of choices depending on your training needs

  • Prepare employees for job changes and promotions

  • 1-day courses limit the amount of time required away from work

Reasons to choose
Helpdesk Training

  • Prepare for vital 1st, 2nd and 3rd line support roles

  • IT helpdesk skills are heavily in demand worldwide

  • IT helpdesk roles can command high salaries

  • Helpdesk skills allow you to work in any industry which uses IT

  • Support roles can lead to more senior roles in IT

Why choose
TKA Logo

Gold Tag

Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

Delivery Icon

Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

Select your course

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainer Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
Thu 12th Dec 2019
Places available
$2395
Adelaide
Thu 2nd Jan 2020
Places available
$3695
Perth
Thu 2nd Jan 2020
Places available
$3695
Melbourne
Thu 2nd Jan 2020
Places available
$3295
Canberra
Thu 2nd Jan 2020
Places available
$3295
Brisbane
Thu 2nd Jan 2020
Places available
$4919
Sydney
Thu 2nd Jan 2020
Places available
$3295
Thu 30th Jan 2020
Places available
$2395
Thu 20th Feb 2020
Places available
$2395
Sydney
Thu 5th Mar 2020
Places available
$3295
Brisbane
Thu 5th Mar 2020
Places available
$3695
Perth
Thu 5th Mar 2020
Places available
$3695
Adelaide
Thu 5th Mar 2020
Places available
$3695
Melbourne
Thu 5th Mar 2020
Places available
$3295
Canberra
Thu 5th Mar 2020
Places available
$3295
Thu 19th Mar 2020
Places available
$2395
Thu 23rd Apr 2020
Places available
$2395
Perth
Thu 7th May 2020
Places available
$3695
Adelaide
Thu 7th May 2020
Places available
$3695
Melbourne
Thu 7th May 2020
Places available
$3295
Canberra
Thu 7th May 2020
Places available
$3295
Sydney
Thu 7th May 2020
Places available
$3295
Brisbane
Thu 7th May 2020
Places available
$3695
Thu 21st May 2020
Places available
$2395
Thu 18th Jun 2020
Places available
$2395
Melbourne
Thu 2nd Jul 2020
Places available
$3295
Canberra
Thu 2nd Jul 2020
Places available
$3295
Sydney
Thu 2nd Jul 2020
Places available
$3295
Brisbane
Thu 2nd Jul 2020
Places available
$3695
Adelaide
Thu 2nd Jul 2020
Places available
$3695
Perth
Thu 2nd Jul 2020
Places available
$3695
Thu 30th Jul 2020
Places available
$2395
Thu 20th Aug 2020
Places available
$2395
Canberra
Thu 3rd Sep 2020
Places available
$3295
Sydney
Thu 3rd Sep 2020
Places available
$3295
Brisbane
Thu 3rd Sep 2020
Places available
$3695
Perth
Thu 3rd Sep 2020
Places available
$3695
Adelaide
Thu 3rd Sep 2020
Places available
$3695
Melbourne
Thu 3rd Sep 2020
Places available
$3295
Thu 17th Sep 2020
Places available
$2395
Thu 29th Oct 2020
Places available
$2395
Sydney
Thu 5th Nov 2020
Places available
$3295
Brisbane
Thu 5th Nov 2020
Places available
$3695
Perth
Thu 5th Nov 2020
Places available
$3695
Adelaide
Thu 5th Nov 2020
Places available
$3695
Melbourne
Thu 5th Nov 2020
Places available
$3295
Canberra
Thu 5th Nov 2020
Places available
$3295
Thu 19th Nov 2020
Places available
$2395
Thu 10th Dec 2020
Places available
$2395

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 2 days*

Support: 24/7



Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

HSBC Logo
Mercedes Logo