The Knowledge Academy Logo
The Knowledge Academy Logo
+61 1-800-150644 - Available 24/7

Send us your message.

X

Certified Service Desk Support Technician - Australia

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Enquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

Classroom Icon

Classroom

Virtual Icon

Live Virtual

Online Icon

Online

Onsite Icon

In-house

Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Service Desk Support Technician certification in Australia starts from $995
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Support Technician.

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
VirtualLive Virtual
Thu 19th Sep 2019
Places available
$2395
VirtualLive Virtual
Thu 17th Oct 2019
Places available
$2395
Melbourne
Thu 14th Nov 2019
Places available
$3295
Canberra
Thu 14th Nov 2019
Places available
$3295
Sydney
Thu 14th Nov 2019
Places available
$3295
Adelaide
Thu 14th Nov 2019
Places available
$3695
Brisbane
Thu 14th Nov 2019
Places available
$4919
Perth
Thu 14th Nov 2019
Places available
$3695
VirtualLive Virtual
Thu 21st Nov 2019
Places available
$2395
VirtualLive Virtual
Thu 19th Dec 2019
Places available
$2395

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 2 Days*

Support: 24/7


Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Delivery Icon

Various delivery methods

Flexible delivery methods are available depending on your learning style.

Resource Icon

Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Google Logo
Samsung Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell