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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Our sales and enquiry team will get back to you as soon as possible

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Certified Service Desk Support Technician - Australia

Key points about this course


Duration: 2 Days*

Support: 24/7

Dates & Prices Enquire
  • Understanding the role of a Service Desk Support Technician.
  • Understanding the terminology of Service Desk support.
  • Learning how to record, update and document requests.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 125 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 2 Days*

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

Certified Service Desk Support Technician Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

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Thu 20th Aug 2020
Places available
Was: AUD3495
Now: AUD2995
Adelaide
Thu 10th Sep 2020
Places available
AUD3695
Canberra
Thu 10th Sep 2020
Places available
AUD3295
Perth
Thu 10th Sep 2020
Places available
AUD3695
Sydney
Thu 10th Sep 2020
Places available
AUD3295
Brisbane
Thu 10th Sep 2020
Places available
AUD3695
Melbourne
Thu 10th Sep 2020
Places available
AUD3295
Thu 17th Sep 2020
Places available
Was: AUD3495
Now: AUD2995
Thu 15th Oct 2020
Places available
Was: AUD3495
Now: AUD2995
Thu 5th Nov 2020
Places available
Was: AUD3495
Now: AUD2995
Sydney
Thu 12th Nov 2020
Places available
AUD3295
Brisbane
Thu 12th Nov 2020
Places available
AUD3695
Melbourne
Thu 12th Nov 2020
Places available
AUD3295
Perth
Thu 12th Nov 2020
Places available
AUD3695
Adelaide
Thu 12th Nov 2020
Places available
AUD3695
Canberra
Thu 12th Nov 2020
Places available
AUD3295
Thu 3rd Dec 2020
Places available
Was: AUD3495
Now: AUD2995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 125  Remaining (Live Counter)

Key points about this course


Duration: 2 Days*

Support: 24/7


Course Information

Certified Service Desk Support Technician Course Overview

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are; accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they have to interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Certified Service Desk Support Technician Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade different types of software

Who should attend this Helpdesk Training Course?

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support

Prerequisites

There are no prerequisites for this Service Desk training course.

Please arrive at the venue at 8:45am.
there are no prerequisites for this course
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Service Desk Support Technician certification in Australia starts from AUD2795
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Support Technician.

What's included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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