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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
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  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

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Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
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Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
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Helpdesk Training | Certified Helpdesk Support Technician Training in Brisbane

Key points about this course


Duration: 2 Days *

Rating: Excellent

Language: English

Dates & Prices Enquire
  • Understanding the role of a Helpdesk Support Technician.
  • Learning how to use service management systems.
  • Learning how to problem-solve and troubleshoot any issues.

Available delivery methods for this course

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Classroom

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In-house

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Online

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Live Virtual

Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
Trainer Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
Brisbane
Thu 2nd Jan 2020
Places available
$4919
Brisbane
Thu 5th Mar 2020
Places available
$3695
Brisbane
Thu 7th May 2020
Places available
$3695
Brisbane
Thu 2nd Jul 2020
Places available
$3695
Brisbane
Thu 3rd Sep 2020
Places available
$3695
Brisbane
Thu 5th Nov 2020
Places available
$3695
Thu 30th Jan 2020
Places available
$2395
Thu 20th Feb 2020
Places available
$2395
Thu 19th Mar 2020
Places available
$2395
Thu 23rd Apr 2020
Places available
$2395
Thu 21st May 2020
Places available
$2395
Thu 18th Jun 2020
Places available
$2395
Thu 30th Jul 2020
Places available
$2395
Thu 20th Aug 2020
Places available
$2395
Thu 17th Sep 2020
Places available
$2395
Thu 29th Oct 2020
Places available
$2395
Thu 19th Nov 2020
Places available
$2395
Thu 10th Dec 2020
Places available
$2395

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

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Key points about this course


Duration: 2 Days

Support: 24/7


Course Information

Certified Helpdesk Support Technician Course Overview

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware or software.

A Helpdesk Support Technician should also have very strong communication skills as they have to engage with technical and non-technical individuals. Many IT Professionals start their careers as a Helpdesk Support Technician, are you ready to start yours?

Certified Helpdesk Support Technician Course Outline

This exclusive IT technical course has been designed for anyone who wants to become a Help Desk Support Technician. The 2 certification will help delegates understand the terminology of helpdesk support and the roles and tasks that are required for a support technician.

The following subjects will be taught during this course:

  • Understanding the role of a Helpdesk Support Technician
  • Learning how to use service management systems
  • Learning how to problem-solve and troubleshoot any issues
  • Understanding the processes of service support
  • Learning communication skills and customer management techniques

Who should attend this Helpdesk Training Course?

The Helpdesk Support Technical course is for those who:

  • Provide internal IT support for employees
  • Provide external IT support for employees
  • Wants to work in the line of IT Support
  • Wants to learn how to become a Helpdesk Support Technician

Prerequisites

There are no prerequisites for this IT Service training course.

Please arrive at the venue at 8:45am.
There are no prerequisites for this course
Anyone who wants to develop their careers as an IT professional
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Certified Helpdesk Support Technician certification in Brisbane starts from $1599
The Knowledge Academy is the Leading global training provider in the world for Certified Helpdesk Support Technician.

What’s Included in this Helpdesk Training Course?

  • The Knowledge Academy’s Kanban Practitioner Manual
  • Experienced Kanban Instructor
  • Completion Certificate
  • Refreshments
 

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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