Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne

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Start Positive Conversations with Challenging Customers Training

Melbourne

Understand how to handle difficult situations with real-world scenarios.
Become familiar with various ways to handle angry customers efficiently.
Learn how to create positive conversations with challenging customers.

Dates & Prices Dates & Prices

Course information

Start Positive Conversations with Challenging Customers Training Course Outline

Module 1: Introduction

Introduction to Difficult Customers
Types of Difficult Customers
Importance of Dealing with Difficult Customers

Module 2: Working with Difficult Customers

Keep Your Communication Professional
Remain Calm and Collected
Speak Softly
Practice Active Listening
Give them Time to Talk
Understand the Customer Point of View
Assess their Needs
Seek a Solution
Ask for Support
Maintain a Positive Relationship
Activity

Module 3: How to Use Positive Communication in Customer Service?

Changing Negative Sentences into Positive Ones
Activity

Module 4: How to Manage Conversations with Challenging Customer?

Fundamental Priniciples of Managing Conversations
Activity

Module 5: Ways to Handle Angry Customers

Recognising the Value of a Complaint
Listen
Apologise
Show Empathy
Maintain a Calm Tone of Voice
Build and Maintain Trust
Don't Take it Personally
Avoid Negative Language
Resolve the Issue
Share the Knowledge
Activity

Who should attend this Start Positive Conversations with Challenging Customers Training Course?

The Start Positive Conversations with Challenging Customers Course is designed for individuals in customer-facing roles who want to enhance their skills in dealing with difficult or challenging customers. This Sales Course can benefit a wide range of professionals, including:

Customer Service Representatives
Sales Professionals
Retail Associates
Call Centre Agents
Hospitality Staff
Complaints Handlers
Client Relations Managers
Account Managers

Prerequisites of the Start Positive Conversations with Challenging Customers Training Course

There are no formal prerequisites for attending this Start Positive Conversations with Challenging Customers Course.

Start Positive Conversations with Challenging Customers Training Course Overview

The Start Positive Conversations with Challenging Customers Training explores the art of initiating positive dialogues with difficult customers. In the business realm, mastering this skill is essential for fostering positive relationships and overcoming challenges. This course delves into effective communication strategies, emphasising the relevance of turning challenging interactions into opportunities for constructive engagement.

In the realm of Sales Training, understanding how to navigate challenging customer conversations is paramount. Sales professionals encountering resistance or difficult situations can greatly benefit from acquiring the skills taught in this course. This training is particularly valuable for customer service representatives, sales executives, and anyone aiming to enhance their ability to handle challenging customer interactions with finesse.

The 1-day training by the Knowledge Academy equips delegates with practical tools and techniques to start positive conversations with challenging customers. Participants will gain insights into defusing tension, active listening, and turning potential conflicts into collaborative solutions. This course is designed to empower professionals with the skills needed to confidently navigate challenging customer interactions, ultimately enhancing customer satisfaction

Course Objectives

To understand the importance of starting positive conversations with challenging customers
To learn how to identify challenging customers
To develop strategies for starting positive conversations with challenging customers
To practice starting positive conversations with challenging customers through role-playing and other exercises
To build rapport and trust with your clientele

At the end of this Sales Training, delegates learn to create positive conversations with challenging customers effectively. They also learn to handle difficult situations with real-world customer scenarios effectively. This training supercharges their knowledge and expertise in managing challenging customer conversations.

What’s included in this Start Positive Conversations with Challenging Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Start Positive Conversations with Challenging Customers Certificate
Digital Delegate Pack

Why choose us

Our Melbourne venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Melbourne is the capital city of the Australian state – Victoria. The population of Melbourne is around 4,500,000 people with its inhabitants known as Melburnians. The metropolitan area is located on the extended natural bay of Port Phillip and expands towards the Dandenong and Macedon mountain ranges. Melbourne was transformed into one of the world’s wealthiest and largest cities during the 1850s gold rush. Melbourne’s economy has particular strengths in areas such as finance, manufacturing, research, IT, education, logistics, transportation, and tourism. Melbourne is also home to the world’s largest mining company BHP Billiton. The seaport in Melbourne is Australia’s largest and handles more than $75 billion in trade every year. There are around 9 million visitors every year, this plays and important role in the economy with an annual $16 billion being brought in on tourism alone. Melbourne is home to many of Australia’s most prominent and well-known schools. Six out of 20 of the best ranked schools in Australia are located in Melbourne. Melbourne was further ranked the world’s fourth top University City just after London, Boston, and Tokyo. The University of Melbourne was ranked top among Australian universities in the 2010 THES international rankings. The University has approximately 43,000 students and 4,000 teach staff. The University of Melbourne is highly ranked in many academic areas such as Law, Computer Science & IT, Arts and Humanities, Dentistry and, Medicine. There are a number of private international schools which includes The Japanese School of Melbourne which is a weekend programme for Japanese Australian and Japanese national students. There are a number of other well-known universities in Australia including the Royal Melbourne Institute of Technology, La Trobe University, and Swinburne University of Technology. An increase in international students attending university in Melbourne has resulted in an increase in the number of places being made available to students.

Address

T: +61 272026926

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Start Positive Conversations With Challenging Customers Training | Sales Training in Melbourne FAQs

What are positive customer relations?

Positive customer relations help individuals to build a long-term relationship between a customer and a company. It helps to develop a stable environment of trust that results in the continued growth of both the customer and the organisation.

What are the prerequisites?

There are no formal prerequisites for attending this Start Positive Conversations with Challenging Customers training course.

Who should attend this course?

This training is suitable for anyone who wants to enhance their skillset in working with challenging customers and effectively handle them in an organisation.

What are the essential ways to start a conversation with a potential customer?

There are various ways to start a conversation with a potential customer, including asking a question, saying something about the weather, praising something, offering something, and asking about the plans.

What are the benefits of a positive customer relationship?

Positive customer relationship provides companies more insight into their customer's problems because it creates an open communication channel for relaying customer feedback.

Why positive customer relationship is important?

Building positive customer relationship is essential for any organisation because it increases sales, reduces customer attrition, delivers invaluable marketing, boosts employee morale and turns customers.

What will I learn in this Start Positive Conversations with Challenging Customers training course?

During this training, you will learn various concepts such as working with difficult customers, speaking softly, maintaining a positive relationship, using positive communication in customer service, build trust, manage challenging customer conversations, etc.

What is the cost/training fees for Start Positive Conversations with Challenging Customers Training certification in Melbourne?

The training fees for Start Positive Conversations with Challenging Customers Training certification in Melbourne starts from AUD1895

Which is the best training institute/provider of Start Positive Conversations with Challenging Customers Training in Melbourne?

The Knowledge Academy is the Leading global training provider for Start Positive Conversations with Challenging Customers Training.

What are the best Sales Training courses in Melbourne?

Please see our Sales Training courses available in Melbourne

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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