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Exceptional Customer Service Training

Key points about this course


Duration: 1 Days*

Dates & Prices Enquire
  • Discover how to enhance your customer service skills.
  • Includes course materials, experienced instructor, and certificate.
  • Delivered by our skilled Customer Service trainers.

Available delivery methods for this course

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Classroom

Onsite Icon

In-house

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Online

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Live Virtual

Course Information

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

Exceptional Customer Service Course Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
The course begins at 9am prompt and finishes at approximately 5pm.

What's Included in this Customer Service Training Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer-focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
Simple Icon Simple to setup and easy to use on any device
Sydney
Fri 24th May 2019
Places available
$1989
Brisbane
Fri 31st May 2019
Places available
$1989
VirtualLive Virtual
Fri 7th Jun 2019
Places available
$1495
Sydney
Fri 14th Jun 2019
Places available
$1989
Adelaide
Fri 21st Jun 2019
Places available
$1989
Melbourne
Fri 28th Jun 2019
Places available
$1989
Perth
Fri 5th Jul 2019
Places available
$1989
VirtualLive Virtual
Fri 12th Jul 2019
Places available
$1495
Sydney
Fri 19th Jul 2019
Places available
$1989
Canberra
Fri 26th Jul 2019
Places available
$1989
Brisbane
Fri 2nd Aug 2019
Places available
$1989
Melbourne
Fri 9th Aug 2019
Places available
$1989
Adelaide
Fri 16th Aug 2019
Places available
$1989
VirtualLive Virtual
Fri 23rd Aug 2019
Places available
$1495
Sydney
Fri 30th Aug 2019
Places available
$1989
Perth
Fri 6th Sep 2019
Places available
$1989
Melbourne
Fri 13th Sep 2019
Places available
$1989
Canberra
Fri 20th Sep 2019
Places available
$1989
VirtualLive Virtual
Fri 27th Sep 2019
Places available
$1495
Sydney
Fri 27th Sep 2019
Places available
$1989
Brisbane
Fri 4th Oct 2019
Places available
$1989
Adelaide
Fri 11th Oct 2019
Places available
$1989
Melbourne
Fri 18th Oct 2019
Places available
$1989
VirtualLive Virtual
Fri 25th Oct 2019
Places available
$1495
Sydney
Fri 25th Oct 2019
Places available
$1989
Canberra
Fri 1st Nov 2019
Places available
$1989
Perth
Fri 8th Nov 2019
Places available
$1989
Melbourne
Fri 15th Nov 2019
Places available
$1989
VirtualLive Virtual
Fri 22nd Nov 2019
Places available
$1495
Adelaide
Fri 22nd Nov 2019
Places available
$1989
Sydney
Fri 6th Dec 2019
Places available
$1989
VirtualLive Virtual
Fri 13th Dec 2019
Places available
$1495
Melbourne
Fri 13th Dec 2019
Places available
$1989
Brisbane
Fri 20th Dec 2019
Places available
$1989

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 1 Days*


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell