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+61 1-800-150644 - Available 24/7

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Exceptional Customer Service Training - Australia

Key points about this course


Duration: 1 Days*

Support: 24/7

Dates & Prices Enquire
  • Discover how to enhance your customer service skills.
  • Includes course materials, experienced instructor, and certificate.
  • Delivered by our skilled Customer Service trainers.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

Onsite Icon

In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 266 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 1 Days*

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

Exceptional Customer Service Training Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

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Wed 15th Apr 2020
Places available
Was: $1495
Now: $1295
Melbourne
Fri 17th Apr 2020
Places available
$1995
Wed 22nd Apr 2020
Places available
Was: $1495
Now: $1295
Wed 29th Apr 2020
Places available
Was: $1495
Now: $1295
Fri 1st May 2020
Places available
Was: $1495
Now: $1295
Sydney
Fri 1st May 2020
Places available
$1995
Wed 6th May 2020
Places available
Was: $1495
Now: $1295
Perth
Fri 8th May 2020
Places available
$1995
Wed 13th May 2020
Places available
Was: $1495
Now: $1295
Wed 20th May 2020
Places available
Was: $1495
Now: $1295
Wed 27th May 2020
Places available
Was: $1495
Now: $1295
Canberra
Fri 29th May 2020
Places available
$1995
Wed 3rd Jun 2020
Places available
Was: $1495
Now: $1295
Wed 10th Jun 2020
Places available
Was: $1495
Now: $1295
Fri 12th Jun 2020
Places available
Was: $1495
Now: $1295
Wed 17th Jun 2020
Places available
Was: $1495
Now: $1295
Melbourne
Fri 19th Jun 2020
Places available
$1995
Wed 24th Jun 2020
Places available
Was: $1495
Now: $1295
Brisbane
Fri 26th Jun 2020
Places available
$1995
Fri 3rd Jul 2020
Places available
Was: $1495
Now: $1295
Sydney
Fri 10th Jul 2020
Places available
$1995
Canberra
Fri 17th Jul 2020
Places available
$1995
Adelaide
Fri 24th Jul 2020
Places available
$1995
Perth
Fri 31st Jul 2020
Places available
$1995
Fri 14th Aug 2020
Places available
Was: $1495
Now: $1295
Brisbane
Fri 21st Aug 2020
Places available
$1995
Melbourne
Fri 28th Aug 2020
Places available
$1995
Fri 11th Sep 2020
Places available
Was: $1495
Now: $1295
Sydney
Fri 11th Sep 2020
Places available
$1995
Fri 2nd Oct 2020
Places available
Was: $1495
Now: $1295
Perth
Fri 9th Oct 2020
Places available
$1995
Melbourne
Fri 16th Oct 2020
Places available
$1995
Adelaide
Fri 23rd Oct 2020
Places available
$1995
Canberra
Fri 30th Oct 2020
Places available
$1995
Brisbane
Fri 6th Nov 2020
Places available
$1995
Fri 13th Nov 2020
Places available
Was: $1495
Now: $1295
Sydney
Fri 20th Nov 2020
Places available
$1995
Fri 18th Dec 2020
Places available
Was: $1495
Now: $1295
Melbourne
Fri 18th Dec 2020
Places available
$1995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re are first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 266  Remaining (Live Counter)

Key points about this course


Duration: 1 Days*

Support: 24/7


Course Information

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

Exceptional Customer Service Course Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
Please arrive at the venue at 8:45am.
The price for Exceptional Customer Service Training certification in Australia starts from $1279
The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training.

What's Included in this Customer Service Training Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer-focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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