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Exceptional Customer Service Training - Australia

Key points about this course


Duration: 1 Days*

Support: 24/7

Dates & Prices Enquire
  • Discover how to enhance your customer service skills.
  • Includes course materials, experienced instructor, and certificate.
  • Delivered by our skilled Customer Service trainers.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with yearsd of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

Exceptional Customer Service Course Outline

What is Customer Service?

  • Importance of Customer Service
  • Customer Service Skills
  • Different Communication Vehicles

Communication Barriers

  • Types of Barriers
  • Delivering Effective Customer Service
    • Self-Assessments
    • Questions and Answers
    • Rapport with Customers
    • Meet Customer Expectations

Handling Difficult Customers

  • How to deal with Difficult Customers
  • Solving the Problem

Assertiveness Techniques

  • Structure Communication with Customers
  • Dealing with Difficult Situations

Neuro-Linguistic Programming

  • Examples of NLP

Body Language

  • Facial Expressions
  • Body Posture
  • Gestures
  • Handshakes

Who Should Attend this Customer Service Training?

This course would be useful in the following careers:

  • Personal Assistant & Receptionist
  • Secretary
  • Assistant
  • Office Administrators or Office Managers
  • Office Clerk
  • Marketing Assistants or Marketing Managers
  • Customer service Team Member or Supervisor
  • Customer Service Team Leader or Customer Relations Advisor
  • Sales Manager
  • Brand Manager

Prerequisites

There are no formal requirements, so anyone can attend this Customer Service Training course.

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.
There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.
We provide you with: a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.
Please arrive at the venue at 8:45am.
The price for Exceptional Customer Service Training certification in Australia starts from $1279
The Knowledge Academy is the Leading global training provider in the world for Exceptional Customer Service Training.

What's Included in this Customer Service Training Course?

  • A Comprehensive Customer Service Training Course Folder 
  • A Customer Service Training Action Plan
  • Full Access to Training Slides and Trainer Notes
  • Certificate of Attendance 
  • 24/7 Support Before, During & After your Course
  • Refreshments Available Throughout the Day (Classroom Only)

What will you Gain from this Course?

  • Utilising assertive styles in difficult
  • Building your confidence and being able to say no
  • Understanding how others perceive your behaviour
  • Understanding how using customer-focused communication improves your service standard
  • Practising how to turn customer service disappointments into a positive experiences

Key points about this course


Duration: 1 Days*

Support: 24/7

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Exceptional Customer Service Training Dates & Prices

Select your preferred delivery method

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Trainers Icon Interactive support from experienced trainers
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Melbourne
Fri 15th Nov 2019
Places available
$1995
Fri 22nd Nov 2019
Places available
$1995
Adelaide
Fri 22nd Nov 2019
Places available
$1995
Sydney
Fri 6th Dec 2019
Places available
$1995
Fri 13th Dec 2019
Places available
$1995
Melbourne
Fri 13th Dec 2019
Places available
$1995
Brisbane
Fri 20th Dec 2019
Places available
$1995
Sydney
Fri 3rd Jan 2020
Places available
$1995
Fri 3rd Jan 2020
Places available
$1995
Perth
Fri 31st Jan 2020
Places available
$1995
Melbourne
Fri 7th Feb 2020
Places available
$1995
Fri 14th Feb 2020
Places available
$1995
Canberra
Fri 14th Feb 2020
Places available
$1995
Brisbane
Fri 21st Feb 2020
Places available
$1995
Sydney
Fri 6th Mar 2020
Places available
$1995
Fri 13th Mar 2020
Places available
$1995
Adelaide
Fri 27th Mar 2020
Places available
$1995
Fri 3rd Apr 2020
Places available
$1995
Melbourne
Fri 17th Apr 2020
Places available
$1995
Fri 1st May 2020
Places available
$1995
Sydney
Fri 1st May 2020
Places available
$1995
Perth
Fri 8th May 2020
Places available
$1995
Canberra
Fri 29th May 2020
Places available
$1995
Fri 12th Jun 2020
Places available
$1995
Melbourne
Fri 19th Jun 2020
Places available
$1995
Brisbane
Fri 26th Jun 2020
Places available
$1995
Fri 3rd Jul 2020
Places available
$1995
Sydney
Fri 10th Jul 2020
Places available
$1995
Canberra
Fri 17th Jul 2020
Places available
$1995
Adelaide
Fri 24th Jul 2020
Places available
$1995
Perth
Fri 31st Jul 2020
Places available
$1995
Fri 14th Aug 2020
Places available
$1995
Brisbane
Fri 21st Aug 2020
Places available
$1995
Melbourne
Fri 28th Aug 2020
Places available
$1995
Sydney
Fri 11th Sep 2020
Places available
$1995
Fri 11th Sep 2020
Places available
$1995
Fri 2nd Oct 2020
Places available
$1995
Perth
Fri 9th Oct 2020
Places available
$1995
Melbourne
Fri 16th Oct 2020
Places available
$1995
Adelaide
Fri 23rd Oct 2020
Places available
$1995
Canberra
Fri 30th Oct 2020
Places available
$1995
Brisbane
Fri 6th Nov 2020
Places available
$1995
Fri 13th Nov 2020
Places available
$1995
Sydney
Fri 20th Nov 2020
Places available
$1995
Melbourne
Fri 18th Dec 2020
Places available
$1995
Fri 18th Dec 2020
Places available
$1995

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Key points about this course


Duration: 1 Days*

Support: 24/7


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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell