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Senior Management Training

Key points about this course

Duration: 1 Days*

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Course Information


Senior Management Training Overview

This 1 day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.


This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable. 

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

  • Effective Interpersonal Communication

  • Understanding the Environment

  • Emotional Intelligence

  • Delivering and Receiving Feedback

  • Handling Difficult Conversations

  • Active Listening and presentations

  • Non-verbal and verbal Communication

  • Presentations

  • Written and Oral Communication


Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution

  • Mediation


Module 3: Creativity and Innovation

  • Creative Thinking

  • Customer service and support


Module 4: Employee Wellbeing

  • Assisting the employees

  • Safety and wellness of the employees

  • Stress Management

  • Violence Detection and Prevention

  • Work-life Balance


Module 5: Ethics

  • Social Responsibility

  • Inquiry and questions

  • Meeting Management


Module 6: Group Dynamics

  • Group Problem Solving and Decision Making

  • Learn to Lead Groups and Meetings

  • Online Groups

  • Questioning Techniques


Module 7: Leadership Training

  • Common Employment Laws

  • Crisis Management

  • Dealing with Ineffective Managers

  • Learn about effective Decision Making

  • Delegation

  • Demonstrating Integrity and Courage in employees

  • Employee Maintenance

  • Managing Absenteeism

  • Managing Day-to-Day Employee Performance

  • Managing High Potential talented Employees

  • Managing in Tough Times

  • Strategic Leadership and Thinking

  • Supervision and management


Module 8: Performance Management

  • Capacity Building

  • Disciplinary Action

  • Goal Setting and Feedback

  • Performance Development, Improvement, Measurement, and Planning


Module 9: Project Management Training

  • Benchmarking

  • Balanced Scorecard

  • Plan-Do-Study-Act Cycle for Continuous Improvement

  • Problem Solving & Lean Concepts

  • Systems Thinking


Module 10: Executive Training

  • Team Building

  • Employee Empowerment and Involvement

  • Team Building Activities

  • Self-directed Teams

  • Team Performance Management

Who should attend?

This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.



There are no prerequisites for enrolling on this Senior Management Training course.

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Senior Management Training course.
No, delegates do not need to take an examination to pass this Senior Management Training course.
The course will begin at 9 am and finish by 5 pm. We ask that delegates arrive at the venue by 8:45 am so that the course can begin promptly at 9 am.

Senior Management Training Examination

There is no examination for this Senior Management Training course, completion will be based on full participation and attendance of the course.

Dates & Prices

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course

Duration: 1 Days*

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell