Is this course accredited?
Yes, it is accredited by BCS
What is the experience of the Instructor(s) delivering my course?
All of our instructors are experienced and are fully accredited
What do The Knowledge Academy provide me on the course?
We provide pre-course reading, The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes your ITIL Foundation exam.
Are there any prerequisites for the ITIL examinations?
There are no prerequisites to this course.
What is the structure of the exams?
The Foundation exam is a multiple choice exam
What time shall I arrive at the venue?
Please arrive at your training venue at 08:30am for registration
What are the training hours?
The course timings are start at 8.30am and finish at 6pm approximately
What version of ITIL is this based on?
All of The Knowledge Academy's ITIL courses are based on the latest 2011 version
What pre-course material do you offer?
Although not mandatory, we do provide you, via hyperlink, with a PDF version of 'An Introductory Overview of ITIL® V3'. Please note that the latest 2011 version of the handbook has not yet been published.
Will there be homework?
There will be a minimum of 2 hours of homework each evening
What is the ITIL Foundation Exam Pass Guarantee?
A paper based classroom exam is conducted at the end of the second day of the ITIL Training session. Our ITIL Foundation exam pass guarantee gives you confidence that we will support your learning until you pass your ITIL foundation exam. We guarantee that you will pass your ITIL foundation exam after completing our ITIL 2 day Class. All we require is for you to take the exam on Day 2 of the class, attend all class days and complete all class assignments, including your ITIL sample exams and home work . If you do not pass the ITIL Foundation exam after the 1st attempt, we will allow you to attend the class again free of charge. Should you fail the exam on your 2nd attempt (which is not included free of charge), you will be eligible to enrol in the class again, free of charge. ITIL foundation examination results must be verified to confirm re-enrolment and is subject to availability.
The Knowledge Academy
- The ITIL Foundation course is 2 days of presentations, exercises and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
- In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
- Service Strategy, Servce Design, Service Transition, Service Operation and Continual Service Improvement
- ITIL Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processess, functions and roles.
- Provided as pre-course work is an overview on ITIL named 'An Introductory Overview of ITIL® V3' which is optional should you decide to read the document. Please note that 'The IT Service Management Forum' are yet to publish a 2011 version of the Overview handbook. In addition, delegates will be required to complete a MINIMUM of 2 hours homework each evening which will be set by the instructor.
- Candidates can expect to gain knowledge and understanding in the following
ITIL Foundation 2011 Course Content
Service Management as a Practice
- Efficient development of new services and the improvement of existing services
- Good practice
- Functions, Roles and Processes
Service Strategy: overall business aims and expectations
- Types of Service Provision
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Case
Service Design: developing a solution to meet the needs of the business
- Service Catalogue Management
- Supplier Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
Service Transition: implementing service designs so that service operations can manage the services
- Service Asset and Configuration Management
- Change Management
- Knowledge Management
- Release and Deployment Management
Service Operation: day to day, business as usual activities
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
- Functions: Service Desk, Technical Management, Operations Management and Applications Management
Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision
- CSI Model
- Deming Cycle
Why choose The Knowledge Academy?
- We have found a way to make your learning experience enjoyable.
- We are trusted by globally leading brands as a learning partner of choice, for example JP Morgan, HSBC and Sony.
- We provide pre and post course support so you never feel alone
- All of our training is hands on we use real world examples and bring them to life
- As a market leader, globally, we have an extremely high pass rate
- We are a global company and are recognised as a leading brand for professional education
- Over 90% of our delegates come back to us for further training
- As a trusted brand, we are renowned for our focus on education and ensuring YOU pass.
- We have the best instructors in the industry which is reflected in our position as the market leader
- We provide value for money and have trained over 25,000 delegates in 2011
- You ONLY get first class treatment with The Knowledge Academy
- We have some of the most luxurious course venues worldwide
- The Knowledge Academy Courseware Book
- Pre-Course Material
- Experienced Instructor
- “Effective, professional training.”By Dwayne Flemming (ITIL Consultant) from Ottawa
- “I very much enjoyed the course, I found it detailed enough to understand and engage without becoming too academic.”By Timmy Arnold (IT Auditor) from Montreal
- “This was my first experience with The Knowledge Academy and I would do more training courses with them again.”By Saul Ford (ITIL Expert) from Calgary
- “I highly recommend the knowledge academy for those who are keen in up-skilling themselves”By Vivian Watkins (ITIL Analyst) from Toronto
- “I really enjoyed taking the ITIL Foundation training course due to the structure and organisation of the course, along with the interesting course materials.”By Pete Anderson (IT Systems Engineer) from Quebec
- “Intense but thoroughly interesting and well worth the time and money.”By Mark Farrant (IT Team Leader) from Halifax
- “Really positive experience; I would recommend anyone to use The Knowledge Academy”By Oscar Branning (Problem Manager) from Barrie
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ITIL certification with V3
ITIL Foundation is the properly utilised way of IT support control inside the world. They encourage a sensible construction in making geared up, determinative and also encouraging IT answers to your corporate. It is really foretold in which ITIL certification motivates your IT answers and has structured with the institutions by using IT because a power tool to perform firm alteration and also development. ITIL Foundation training and also skills thus remains needed in just about every firm, to produce most effective ability in order to the employees for doing that precise company objective.
ITIL certification has been added by a few organizations these days worldwide. This kind of work out encourages mixed companies in which cover evaluation institutions, accredited training companies and also consultancies, program code and also machine companies and a lot of corporations. Numerous spending budget cover, NASA, HSBC economical firm, your Combined Business Countrywide support (NHS) and also Walt Elias Disney and a lot of considerably of. ITIL v3 Foundation training and also skills have been built to provide the professionals and also organizations along with satisfactory ability and also ensures the energy firms will be victimization the policies and methods in which goal towards widespread objective.
After actions, with ITIL v3 training team will get competent along with satisfactory info, ability and methods in order to along with achievement use ITIL V3 inside the company. ITIL now have been located during periods 5 most important manuals in which thoroughly produce a structured and also experienced method to your treatment of IT solutions. Them conjointly aids the company throughout offering satisfactory services and also constantly making certain the company technical specs and also offering advantages.
These kinds of 5 most important info indicates the entire ITIL support Lifecycle, gets underway with determinative the buyer technical specs as well as IT technical specs from the progression and also delivery with numerous answers throughout performs and also now run after and also boosting solutions. Around in search of ITIL Foundation training system your major advanced aspects with understanding is usually to settle most your data simple and direct.
ITIL v3 Foundation training imparts your data with concepts and also dialect that is any pre-condition in order to any kind of alternate ITIL V3 excessive finish off certification ITIL v3 Foundation training and also skills is the most important ITIL v3 certification system which supply professionals along with vital strategies and also comparison to its ITIL which are in your ITIL V3 support Lifecycle. They conjointly are the linkages concerning Lifecycle levels.
Different ways in order to craving ITIL V3 Education:
In accordance to at least one need, job hopefuls could possibly have interacted in a number of processes to understand this certification. You’re numerous completely various methods to have interaction on this training system place:
ITIL V3 Foundation
ITIL V3 training course- place
ITIL V3 certification
This kind of training system isn't a inheritable through these exactly who are interested on this area with no credit score as well as skills are crucial for a precondition to have interaction on this course. Commonly, the primary aim for courses in this certification cover professionals who desire most important info and also being aware of with ITILv3 construction and also conjointly your IT professionals exactly who put organizations that are fitted with added ITIL and need work into their continuing services sweetening techniques. Last but not least, that training system makes you intended for ITIL certification Foundation Check-up - EX0-101.
This post was written by: Mike Stevens