Managing Microsoft Teams MS700 - United Kingdom

Managing Microsoft Teams MS700 Course Outline

Module 1: Explore Microsoft Teams

• Introduction
• Explore Capabilities in Microsoft Teams
• Explore Microsoft Teams Integration with Microsoft 365
• Explore Microsoft Teams Integration with Microsoft Power Platform
• Illustrate Microsoft Teams Architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams Certified Solutions

Module 2: Plan and Deploy Microsoft Teams

• Introduction
• Designate Teams Admin Roles
• Understand Teams Management Tools
• Plan for Teams Rollout
• Plan for Teams Adoption
• Plan for Teams Licensing
• Deploy Microsoft Teams Clients

Module 3: Implement Lifecycle Management and Governance for Microsoft Teams

• Introduction
• Plan for Lifecycle Management
• Plan for Teams Governance
• Manage Microsoft 365 Groups Creation
• Configure Microsoft 365 Groups Expiration Policy
• Configure Microsoft 365 Groups Naming Policy
• Plan Policy Assignment for Users and Groups
• Create and Manage Policy Packages
• Manage Teams Preview Features Using Teams Update Policies
• Create and Manage Teams Templates and Template Policies

Module 4: Monitor Your Microsoft Teams Environment

• Introduction
• Monitor Microsoft Teams Usage Reports
• Monitor Microsoft 365 Usage Reports
• Interpret Microsoft Adoption Score
• Manage User Access with Azure Active Directory Access Reviews
• Monitor the Microsoft 365 Network Connectivity Dashboard
• Manage Teams Notifications and Alerts
• Manage Feedback Policies

Module 5: Manage Access for External Users

• Introduction
• Understand Features in Azure Active Directory
• Work with External Users in Microsoft Teams
• Manage Access for External Users
• Manage External Collaboration in Microsoft 365
• Manage External Access in Microsoft Teams
• Manage Guest Access in Microsoft Teams
• Manage File Sharing in SharePoint and OneDrive

Module 6: Implement Security for Microsoft Teams

• Introduction
• Configure Conditional Access and Multifactor Authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor Security Reports for Microsoft Teams
• Plan and Configure Enhanced Encryption Policies

Module 7: Implement Compliance for Microsoft Teams

• Introduction
• Create and Manage Sensitivity Labels
• Create and Manage Retention Policies
• Create and Manage Data Loss Prevention Policies
• Deploy Communication Compliance
• Enable Scoped Directory Search
• Create Information Barrier Policy
• Create Security and Compliance Alerts for Microsoft Teams

Module 8: Plan and Configure Network Settings for Microsoft Teams

• Introduction
• Examine Network Requirements for Microsoft Teams
• Plan for Network Deployment Using Network Planner
• Configure Network Ports and Protocols for Microsoft Teams
• Implement Quality of Service
• Configure Reporting Labels for Location-Enhanced Call Analytics Reports
• Configure Tenant Data for Call Quality Dashboard Reports
• Assess Network Readiness
• Manage Network Topology

Module 9: Create and Manage Teams

• Introduction
• Create Teams
• Create a Team from Existing Resources
• Plan and Create Org-Wide Teams
• Manage Teams
• Manage Users in a Team
• Configure Dynamic Membership
• Archive, Restore, and Delete a Team

Module 10: Manage Collaboration Experiences for Chat and Channels

• Introduction
• Create and Manage Channels in a Team
• Create and Manage Teams Policies for Channels
• Configure Teams Settings
• Create and Manage Messaging Policies
• Manage Channel Moderation
• Manage Access to Channels

Module 11: Manage Apps for Microsoft Teams

• Introduction
• Explore Apps in Microsoft Teams
• Describe Admin Settings for Teams Apps
• Manage Access to Teams Apps at the Organisation Level
• Create and Manage App Permission Policies
• Create and Manage App Setup Policies
• Manage Permissions and Consent for Teams Apps
• Plan and Configure Connectors
• Manage Custom Apps Uploads
• Publish Custom Apps to Microsoft Teams
• Manage Purchasing of Apps in the Microsoft Teams App Store
• Customise the Organisation's App Store
• Customise the Branded Experience of an App

Module 12: Introduction to Teams Meetings and Calling

• Introduction
• Overview of Teams Meetings and Events
• Overview of Teams Phone
• Overview of Auto Attendants and Call Queues
• Overview of Teams Devices

Module 13: Manage Meetings and Events Experiences

• Introduction
• Explore Meetings and Events in Microsoft Teams
• Configure Meeting Settings
• Create and Manage Meeting Policies
• Configure Audio Conferencing
• Create and Manage Meeting Templates and Template Policies
• Create and Manage Meetings Customisation Policies
• Configure Live Events Settings
• Create and Manage Live Events Policies
• Examine Live Events Across Microsoft 365

Module 14: Plan for Microsoft Teams Rooms and Surface Hub

• Introduction
• License Requirements for Microsoft Teams Rooms and Shared Devices
• Differences Between Microsoft Teams Rooms on Android and Windows
• Understand Microsoft Teams Rooms on Surface Hub 2S
• Plan Teams Room Accessories, Components, and Peripherals
• Understand Teams Rooms Management Options

Module 15: Configure, Deploy, and Manage Teams Devices

• Introduction
• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms Management Options
• Manage Surface Hub 2S Devices
• Configure Microsoft Teams SIP Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning and Sign-In for Teams Phones
• Update Microsoft Teams Devices Remotely
• Manage Microsoft Teams Device Tags

Module 16: Plan for Teams Phone

• Introduction
• Plan to Deploy Teams Phone
• Plan for Teams Phone PSTN Connectivity
• Determine License Requirements
• Plan for Teams Phone Devices
• Plan and Design Teams Phone Features
• Plan for Voicemail

Module 17: Configure and Deploy Teams Phone

• Introduction
• Configure Emergency Calling for Teams Calling Plans
• Manage and Configure Microsoft PSTN Numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone Policies
• Create and Manage Teams Policies
• Configure Audio Conferencing

Module 18: Configure and Manage Voice Users

• Introduction
• Enable Users for Teams Phone
• Enable Additional Calling Features for Teams Phone
• Enable Users for Teams Phone Mobile

Module 19: Configure Auto Attendants and Call Queues

• Introduction
• Design Call Flows for Auto Attendants and Call Queues
• Configure Auto Attendants and Call Queues
• Deploy a Channel-Based Call Queue
• Configure Resource Accounts
• Configure Microsoft 365 Groups for Voicemail
• Interpret Call Queue Conference Modes
• Interpret Call Queue Routing Methods
• Configure Holidays for Auto Attendants and Call Queues
• Configure Custom Music on Hold

Module 20: Troubleshoot Audio, Video, and Client Issues

• Introduction
• Troubleshoot Teams
• Collect and Identify Logs
• Clear Microsoft Teams Client Cache
• Identify Issues with Call Analytics
• Identify Issues with Call Quality Dashboard
• Use Power BI to Analyse Call Quality Dashboard Data
• Identify Issues with the Direct Routing Health Dashboard