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CRM (Customer Relationship Management) Systems are everywhere in modern business, with organisations worldwide using them to store customer data, track leads and support business partner relationships. Our range of CRM training courses provides you with the skills and knowledge to use some of the world’s popular CRM systems, including Microsoft Dynamics CRM, Salesforce and Oracle.
Salesforce encompasses a range of products that provides integrated solutions to manage all customer interactions. These products include the Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Community Cloud, Salesforce Platform, and IOT Cloud. This world leader in customer service solutions is all cloud-based meaning that expensive hardware and software set up is redundant. This one day course is precise and eliminates the unnecessary jargon that often accompanies longer drawn-out courses. Salesforce Masterclass shall equip delegates with the key components of the Salesforce products so that delegates are able to utilise the learnt skills immediately and effectively incorporate them into their enterprises.
Attendance at this Microsoft Dynamics CRM Masterclass will give delegates a complete overview of this Customer Relationship Management (CRM) software package. It is designed to help those working in Sales, Marketing, and Financial Service sectors to easily manage and maintain customer relationships, track sales, and deliver significant, serviceable data. Explore basic functionalities, including generating reports and using analytics; sorting, searching, and filtering information; and setting up master data for sales and purchase processes. By enhancing understanding of using this integrated CRM solution, delegates will be capable of enhancing business intelligence, identifying growth opportunities, and increasing profitability. This course covers all versions of Microsoft Dynamics CRM and helps delegates realise how they can improve customer satisfaction through the automation of business processes.
Oracle CRM (customer relationship management) is a variety of applications that show you vital information within a business. This information could be driven sales, revenue, marketing and other important sources of data. The Oracle CRM has been created on an open based architecture to improve data quality and business processes which allows you to share this information with other employees. By using this tool to measure campaigns, you will be able to distribute this information to small teams in remote locations. There are over 50 Oracle CRM specific tools to use so that you can collect and present accurate information.
This 1-day masterclass in Microsoft Dynamics AX provides a comprehensive understanding of how to use this complete enterprise resource planning solution. Starting from the basics, the course focuses on the knowledge needed to use Dynamics AX, including how to effectively navigate the interface, finding and sorting data, and typical tasks that may be carried out during day to day usage of the program. This course is customisable according to the version of Dynamics AX for which you require training.
Grow your sales or marketing career
Learn about how to get the most out of CRM systems
Demonstrate to employers you are ready to fill vital roles
A range of courses depending on the skills you wish to develop
Prepare your staff with the skills they need for their roles
Training employees on CRM help them to carry out their work more efficiently
A range of courses depending on training needs
Short courses limit time away from work
CRM systems are used by thousands of businesses worldwide
Prepare for roles in sales and marketing
CRMs allow you to improve the efficiency of vital business processes
Multiple employees across departments can collaborate easily
Collect and analyse some of the most valuable business data
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell