Course information

Virtual Call Center Agent Masterclass​ Outline

Module 1: Introduction

  • Virtual Call Center
  • Role of Virtual Call Center Agent
  • Physical Vs Virtual Call Center

Module 2: Virtual Call Center Agent Duties and Responsibilities

  • Answering Phone Calls
  • Emails or Online Chat Messages
  • How to Address Customer Concerns?
  • Calls for Verify Information
  • Direct Customers to Other Resources When Appropriate
  • Properly Maintenance of Equipped Home Office

Module 3: Virtual Call Center Agent Skills and Competencies

  • Interpersonal Skills
  • Problem-Solving Techniques
  • Patience
  • Organisational Skills
  • Maintaining Workloads

Module 4: Virtual Call Centers Benefits in:

  • Telemarketing or Sales
  • Customer Service
  • Third-Party Verification
  • Technical Support for Inbound or Outbound Calls

Module 5:  Technology and Software Used for Virtual Call Centers

  • Technology Used in Virtual Call Center
  • Software Used in Virtual Call Center

 

Show moredowndown

Who should attend the Virtual Call Center Agent Masterclass?

The Virtual Call Center Agent Masterclass is designed for individuals interested in becoming skilled Virtual Call Centre Agents or those looking to enhance their Customer Service and Communication skills. This course can be beneficial for a wide range of professionals, including:

  • Call Centre Agents
  • Customer Service Representatives
  • Telemarketing Agents
  • Sales Representatives
  • Human Resources Professionals
  • Recruitment Consultants
  • Service Desk Personnel

Prerequisites for the Virtual Call Center Agent Masterclass

There are no formal prerequisites to attend this Virtual Call Center Agent Masterclass. 

Virtual Call Center Agent Masterclass Overview

The Virtual Call Center Agent Masterclass is a comprehensive training course focusing on the dynamics of remote customer service in contemporary business environments. As the global workforce transitions towards remote models, mastering virtual call center operations becomes pivotal. This course explores the intricacies of remote customer support, offering insights into technology, communication, and efficiency in the virtual call center landscape.

Proficiency in this Virtual Online Job Roles Training Course is crucial for professionals in customer service, team management, and IT support. Customer service representatives, team leaders, and anyone involved in remote support activities will benefit from mastering this subject. The course equips individuals to adapt to the evolving nature of customer interactions and ensures they stay ahead in the competitive world of remote service provision.

This intensive 1-day training is designed to provide delegates with a deep understanding of virtual call center dynamics. Delegates will acquire practical skills in managing customer interactions remotely, utilising virtual tools effectively, and optimising communication channels. The masterclass focuses on enhancing problem-solving abilities, multitasking skills, and adapting to the virtual environment, ensuring delegates are well-prepared for the challenges of virtual call center operations.

Course Objectives:

  • To understand the fundamentals of virtual call center operations
  • To explore effective communication strategies in a remote customer service setting
  • To master the use of virtual tools and technology for enhanced efficiency
  • To develop skills in managing and resolving customer queries remotely
  • To enhance multitasking abilities in a virtual call center environment
  • To adapt to the challenges of remote team management and collaboration
  • To optimise customer satisfaction through virtual service excellence
  • To stay updated on the latest trends and technologies in virtual call center operations

After completing this Virtual Call Center Agent Masterclass, delegates will receive a certification acknowledging their proficiency in remote customer service operations. This certification serves as a testament to their skills in virtual call center management, providing a competitive edge in the evolving landscape of remote work.

Show moredowndown

What’s included in the Virtual Call Center Agent Masterclass?

  • World-Class Training Sessions from Experienced Instructors   
  • Virtual Call Center Agent Certificate
  • Digital Delegate Pack

Why choose us

Our Milton Keynes venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

  • Bletchley
  • Brooklands
  • Broughton
  • Kingston
  • Loughton
  • Middleton
  • Nash
  • Northfield
  • Salford
  • Simpson
  • Springfield
  • Stonebridge
  • Stony Stratford
  • Thornton
  • Walnut Tree
  • Walton
  • Walton Hall
  • Woburn
  • Wolverton

Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

Show moredown

Address

Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Milton Keynes sessions.

best_trainers

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

venues

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

small_classes

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

value_for_money

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Virtual Call Center Agent Masterclass | Virtual Job Roles Course in Milton Keynes FAQs

Virtual Call Center Agents handle inbound/outbound calls as well as emails. Many organisations use virtual call center agents to provide customer support for the development of their own business.
In this Virtual Call Center Agent Masterclass training, there are no formal prerequisites.
Anyone interested in learning about the basics of customer support from a remote location and want to become a virtual call center agent can attend this course.
The following are the benefits: • Work from a remote location • Role of a virtual call center agent in businesses • Answering calls and emails • Management of equipped home office • Problem-solving and organising skills
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Virtual Call Center Training certification in Milton Keynes starts from £995
The Knowledge Academy is the Leading global training provider for Virtual Call Center Training.
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Virtual Online Job Roles Training?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.

cross

OUR BIGGEST SPRING SALE!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.