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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

Reception Skills Training Outline

Reception Skills will cover the following topics:

  • Dealing With and Recognising Different Types of Callers
  • Understanding the Role of a Receptionist
  • The Importance of First Impressions
  • Projecting a Professional Image
  • Successful Questioning Techniques (Extracting the Right Information)
  • Maintaining a Positive Attitude
  • Building Rapport Techniques
  • Effective Listening Skills
  • Dealing with Cold Callers
  • Tone, Pitch, and Pace
  • Dealing with Difficult Callers, Remaining Calm and Professional

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Who should attend this Reception Skills course?

Reception Skills training is recommended for Reception Staff, Administrators, Consultants, Supervisors, Team Leaders, Team Managers, and Senior Managers.


There are no prerequisites for this Reception Skills training course, hence anyone can attend. 

Reception Skills Training Overview

This Reception Skills training course explores what makes a good reception service. The reception is important because it is responsible for providing the first impression of a business, and is the point of contact with clients. As receptionists are the friendly faces that deal with customers, they must conduct themselves professionally at all times. Delegates will learn techniques that will enable them to remain calm under pressure, and how to handle challenging situations with confidence. They will also develop fundamental communication skills, telephone operation skills, and customer service skills. The importance of their role within public relations will be emphasised, and they will gain an understanding of how to enhance their existing skills to make them better reception workers. 

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What's included in this Reception Skills Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Reception Skills FAQs


Soft skills are a collection of attributes needed to perform interactive and interpersonal communication, such as social traits, work approach, and the possession of valuable career skills. For more information, visit our Soft Skills topic page.
No, there is no exam for Reception Skills training.
No, you do not any prior qualifications for this Reception Skills training course.
No, there is no pre-course reading for this Reception Skills course.
The price for Reception Skills certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider for Reception Skills.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.