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Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
Module 1: Managing Computers and Mobile Devices in the Enterprise
This module describes the features of Configuration Manager that you can use to perform complex management tasks.
Lab: Exploring the Configuration Manager tools
Module 2: Analysing Data using Queries and Reports
The Microsoft System Centre Configuration Manager database stores a large amount of data about the resources in your environment. You might not always want to perform all management tasks on all resources simultaneously. Therefore, to help you locate devices or user objects in your environment that meet specific criteria, you can create queries. You then can use these queries to create collections or to find additional information about specific resources. This module describes queries and methods of creating and running them. In addition to queries, you can run reports to view various types of information related to your Configuration Manager environment. To run Configuration Manager reports, you must install and configure a reporting services point, which this module details.
Lab: Creating and running queries
Lab: Configuring SSRS
Module 3: Preparing the Management Infrastructure to Support PCs and Mobile Devices
This module explains how to prepare the management infrastructure, including configuring boundaries, boundary groups, and resource discovery. Additionally, it describes how Configuration Manager interacts with the Microsoft Exchange Server environment to discover and manage mobile devices.
Lab: Configuring boundaries and resource discovery
Lab: Configuring user and device collections
Module 4: Deploying and Managing Clients
This module explains the supported operating systems and devices, the software requirements, and the different methods for installing the Configuration Manager client. This module also describes some of the default and custom client settings that you can configure. After installing the client software, you can configure the client settings to perform routine management tasks.
Lab: Deploying the Microsoft System Centre Configuration Manager client software
Lab: Configuring and monitoring client status
Lab: Managing client settings
Module 5: Managing Inventory for PCs and Applications
This module provides an overview of inventory collection, and explains how you can manage the information collected. You also will learn about the process of collecting hardware and software inventory, initiating inventory cycles, and initiating and securing inventory collection. This module also covers the use of software metering to monitor program usage, and the configuration and management of Asset Intelligence.
Lab: Configuring and managing inventory collection
Lab: Configuring software metering
Lab: Configuring and managing Asset Intelligence
Module 6: Distributing and Managing Content used for Deployments
Configuration Manager clients obtain content, such as packages, applications, software updates, and even operating system images, from distribution points. Configuration Manager relies on the distribution point infrastructure to provide content management functionality. In this module, you will review the content management features, configure distribution points, and learn how to distribute and monitor content. You also will perform content validation and content prestaging.
Lab: Distributing and managing content for deployments
Module 7: Deploying and Managing Applications
In this module, you will learn about the methods for creating, deploying, and managing applications with Configuration Manager. You also will learn to use the Software Centre and the Application Catalogue to install available applications. You will learn about managing deployments on unconventional applications. In addition, you will learn to install Windows 10 apps and virtualised applications.
Lab: Creating and deploying applications
Lab: Managing application supersedence and removal
Lab: Deploying virtual applications by using Configuration Manager (Optional)
Lab: Using Configuration Manager to deploy Windows Store apps
Module 8: Maintaining Software Updates for Managed PCs
This module explains how to use the software updates feature in Configuration Manager to implement an end-to-end management process for the complex task of identifying, deploying, and monitoring software updates to your Configuration Manager clients.
Lab: Configuring the site for software updates
Lab: Deploying and managing software updates
Module 9: Implementing Endpoint Protection for Managed PCs
Configuration Manager provides a number of security-related features that you can use to help protect client computers from malware threats, and to configure specific Windows Firewall settings for clients. Based on System Centre Endpoint Protection (Endpoint Protection) functionality, Endpoint Protection in Configuration Manager supports the deployment, management, and monitoring of antimalware policies and Windows Firewall settings on client computers. This module explains how to use configure Endpoint Protection Configuration Manager to implement Endpoint Protection and deploy and monitor Endpoint Protection policies.
Lab: Implementing Microsoft System Centre Endpoint Protection
Module 10: Managing Compliance and Secure Data Access
Many enterprise organisations require systems, such as servers, laptops, desktop computers, and mobile devices, to meet specific configuration and compliance requirements. Compliance settings in Configuration Manager can play a key role in identifying existing configurations, discovering systems that have adverse configuration changes, and remediating these settings automatically when necessary. Compliance settings also can help control how users manage and access data in the enterprise network environment. For computers that run Windows 8 and newer operating systems, you can manage data using folder redirection, offline files, and roaming profiles. You also can control access to data using remote connection profiles, virtual private network (VPN) profiles, Wi-Fi profiles, and certificate profiles. This module describes the compliance settings that you can manage using Configuration Manager. You will learn to use these settings to maintain configuration requirements and to provide secure data access to enterprise resources.
Lab: Managing compliance settings
Module 11: Managing Operating System Deployment
You can use the operating system deployment feature in Configuration Manager to create operating system images that you can deploy to unmanaged computers and those managed by Configuration Manager. There are several scenarios in which you can deploy operating systems by using Configuration Manager, including when you are working with new systems or when you are upgrading existing ones. Operating system deployment uses both Configuration Manager and Windows components to manage and deliver operating system images. You can configure settings on a reference computer prior to capturing an image of its operating system or by using task sequences that Configuration Manager creates after you deploy the image to a target system. This module explains how to use Configuration Manager to create a strategy for operating-system deployments. And also, it explains how to manage Windows as a service.
Lab: Preparing the site for operating -system deployment
Lab: Deploying operating -system images for bare-metal installations
Module 12: Managing and Maintaining a Configuration Manager Site
This module explains how to use manage and maintain a Configuration Manager site. It describes role-based administration, Remote Tools, and the site maintenance tasks that you can manage by using Configuration Manager. Additionally, it explains how to back up and recover a Configuration Manager site system.
Lab: Configuring role-based administration
Lab: Configuring Remote Tools
Lab: Maintaining a Configuration Manager site
This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.
This course also is for individuals who are interested in taking Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration. Courses 20703-1A and 20703-2A, or equivalent knowledge and skills, are necessary to prepare for this exam
Students who attend this training can meet the prerequisites by attending the following courses or by obtaining equivalent knowledge and skills through hands-on activities:
This 3-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. Delegates will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager.
Delegates will also learn how to optimise System Centre Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Centre Configuration Manager and Cloud Services Integration.
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
Module 1: Extending the Configuration Manager infrastructure to support Internet-based and mobile devices
This module describes the challenges in managing a mobile and Internet-based workforce and how Configuration Manager integrated with MDM and cloud services solutions can address these challenges.
Lab: Preparing for cloud integration
Lab: Implementing PKI for Configuration Manager site systems and clients
Lab: Configuring cloud-based distribution points
Module 2: Managing clients on the Internet
This module explains how to manage client devices that are located outside of the corporate network and connected to the Internet.
Lab: Configuring IBCM
Lab: Configuring Cloud Management Gateway for managing clients on the Internet
Module 3: Managing Microsoft Store for Business apps by using Configuration Manager
This module explains how to deploy and manage Microsoft Store for Business apps by using Configuration Manager.
Lab: Microsoft Store for Business
Lab: Deploying Microsoft Store for Business apps by using Configuration Manager
Module 4: Managing Office 365 apps by using Configuration Manager
This module explains how to deploy and manage Office 365 apps by using Configuration Manager.
Lab: Office 365 for to support application deployment by using Configuration Manager
Lab: Deploying and managing Office 365 client applications by using Configuration Manager
Module 5: Mobile device management by using Configuration Manager
This module describes the methods and technologies used to manage mobile devices by using Configuration Manager.
Lab: Managing mobile devices by using the Exchange Server connector
Module 6: Hybrid MDM with Configuration Manager and Intune
This module describes how to integrate Configuration Manager with Intune and provide the foundation for device enrolment and management capabilities.
Lab: Configuring hybrid MDM
Module 7: Device platform enrolment by using Configuration Manager MDM
This module explains how to enrol iOS, Android, and Windows-based devices in a hybrid Configuration Manager and Intune MDM solution.
Lab: Enrolling Windows devices into hybrid mobile device management (MDM) environment
Lab: Enrolling Android devices into a hybrid MDM environment
Lab: Managing mobile devices in hybrid MDM
Module 8: On-premises mobile device management using Configuration Manager
This module explains on-premises MDM, its requirements, the types of devices it can manage, and how to configure on-premises mobile device management by using Configuration Manager. It also explains how to implement on-premises MDM in an existing Configuration Manager environment and the different ways to enrol Windows 10 devices.
Lab: Managing mobile devices with an on-premises infrastructure
This course is intended for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organisations. A significant portion of this audience uses or intends to use the latest branch of Configuration Manager and Intune together to manage and deploy PCs, devices, and applications.
The secondary audience for this course are individuals interested in taking Microsoft Exam 70-703: “Administering System Centre Configuration Manager and Cloud Services Integration.”
Before attending this course, delegates should possess system administrator–level working knowledge of:
Delegates taking this 3-day course will learn about mobile device management (MDM) technologies and the integration of various online cloud services with Microsoft System Centre Configuration Manager. This course focuses on both hybrid MDM using Microsoft Intune, and the on-premises MDM scenario. This course also covers integration with online services such as Microsoft Store for Business, Microsoft Office 365, and Microsoft Azure.
This Integrating MDM and Cloud Services with System Centre Configuration Manager course is fully accredited by Microsoft through the Microsoft Silver Partnership held by The Knowledge Academy.
After completing this course, delegates will be able to:
Taking this course will help to prepare delegates for the Administering Microsoft System Centre Configuration Manager and Cloud Services Integration 70-703 exam. The Knowledge Academy does not provide the exam and it must be taken separately. The examination will cover the following areas:
Please Note: The Exam for this course will be retired by Microsoft on the 31st of December 2019.
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
This course includes the following modules:
Module 1: Introduction to Configuration Management
Module 1: Service Management Overview
In this module, delegates will learn best practices and procedures in delivering effective IT Service Management and how System Centre 2016 Service Manager can be used to implement them in their organisations. They will also learn some of the key business drivers behind IT Service Management.
Module 2: Installing System Centre 2016 Service Manager
In this module, delegates will learn about the key components and architecture of Service Manager, including the hardware and software requirements. They will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.
Lab: Installing System Centre 2016 Service Manager
Lab: Upgrading to System Centre 2016 Service Manager
Module 3: Key Concepts and Features
In this module, delegates will learn many of the key features and concepts that will help them understand how to configure important functions in Service Manager.
Lab: Configuring Service Manager for StockTrader and DinnerNow
Module 4: Configuring Service Manager for Your Environment
In this module, delegates will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for their environments.
Lab: Configuring Service Manager For Your Environment
Module 5: Populating the Service Manager CMDB using Connectors
Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.
Lab: Configuring Connectors in Service Manager
Module 6: Managing Incidents and Problems
In this module, delegates will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. They will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.
Lab: Configuring Incident and Problem Management
Module 7: Managing Changes and Releases
In this module, delegates will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. Delegates will also learn how Release Records are used to group, schedule and develop approved changes.
Lab: Configuring Change and Release Management
Module 8: Configuring and Managing the Service Catalogue
In this module, delegates will learn all aspects of Service Request fulfilment within Service Manager (with the exception of Service Level Management, which is covered in Module 10).
Lab: Configuring Service Requests
Module 9: Automating Business Processes with Orchestrator
In this module, delegates will learn how Orchestrator and Service Manager can be used to automate business processes.
Lab: Automating IT Processes in Service Manager
Module 10: Configuring Service Level Management
In this module, delegates will learn how Service Level Management is implemented in Service Manager.
Lab: Configuring Service Level Management
Module 11: Using Reports and Analysing Data in Service Manager
In this module, delegates will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, delegates will learn how to perform advanced analytics on cube data by using Excel and SharePoint.
Lab: Configuring Reports and Analysing Service Manager Data
Module 12: Advanced Troubleshooting and Disaster Recovery
In this module, delegates will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. They will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.
Lab: Performing Disaster Recovery in Service Manager
Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool
In this final module, delegates will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.
Lab: Creating Customised Forms by Using the Authoring Tool
This course is intended for cloud and datacentre administrators who are new to System Centre 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacentre. This course is also intended for Cloud and datacentre administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Centre 2016 Service Manager.
Before attending this course, delegates must have the following technical knowledge:
ITIL® is a registered trade mark of Axelos Limited.
Reproduced under licence from Axelos Limited.
Delegates taking this 3-day course will learn how to deploy and configure System Centre 2016 Service Manager, including the purpose and position of Service Manager, how Service Manager aligns with other IT infrastructure frameworks, how to upgrade an older System Manager installation to System Manager 2016, and more.
When taking this course, our expert trainers will also teach delegates to configure incident and problem management, service requests, service level management, and the self-service portal. By the end of the course, delegates will become proficient in installing, using, and troubleshooting System Centre 2016 Service Manager.
This IT Service Management with System Centre Service Manager course is fully accredited by Microsoft through the Microsoft Silver Partnership held by The Knowledge Academy.
After completing this course, delegates will be able to:
The Knowledge Academy does not provide an examination for this course. Delegates will be given access to:
Please Note: The Exam for this course has been retired by Microsoft.
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
Module 1: Overview of System Centre 2016
In this module, you will learn about the different components in System Centre 2016 including how they are placed within the architecture.
Lab: Reviewing System Centre Components
Module 2: Upgrading to System Centre 2016
This module provides the knowledge that you require to successfully upgrade an existing System Centre 2012 R2 environment to System Centre 2016. This includes the prerequisite tasks that you should complete before upgrading, the order is which the upgrade is performed, and how to verify a successful upgrade to System Centre 2016.
Lab: Upgrading to System Centre 2016
Module 3: Integrating System Centre 2016 with Operations Management Suite
If you have invested in System Centre with components such as Operations Manager, Configuration Manager, and Service Manager, you can enhance Operations Management Suite (OMS) further by integrating them with OMS. In this module you are provided with a brief overview of OMS including its core features and architectural components. You will also learn some of the key benefits that can be achieved by integrating System Centre with OMS.
Module 4: Introducing Operations Management Suite
Microsoft Operations Management Suite (OMS) is comprised of many separate components that integrate together to provide a comprehensive management and monitoring solution for the hybrid-cloud and datacentre environment. Although you can install each component as a separate entity, you can take advantage of several benefits when you configure integration between the components. In this module, you will learn about the components that make up the OMS product including how they are placed within it.
Module 5: Configuring Operations Management Suite
Before you can use Operations Management Suite (OMS) to monitor the hybrid cloud and datacentre environment, there are a number of configuration tasks that should be performed. This includes creating an OMS workspace, connecting data sources and configuring accounts for automation. This also includes adding Solution Packs to OMS to extend its monitoring capabilities. In this module, you will learn some of key configuration tasks that should be performed in order to operate OMS and customise it for your environment.
Lab: Configure Operations Management Suite for first-time use
Module 6: Operating Operations Management Suite
In this module, you will see how to operate OMS from both the OMS web portal, and through the OMS REST API. This enables you to integrate OMS with custom programs, or operate OMS normally as part of your operational toolkit.
Lab: Operating OMS
Module 7: Overview of Operations Management Suite Automation and Control
This module focuses on the key features and capabilities available in the Automation and Control Solution Pack for OMS. This includes the Change Tracking solution and the Update Management solution.
Module 8: Configuration of Operations Management Suite Automation and Control
This module focuses on the key configuration steps that should be completed after adding the Change Tracking and Update Management solutions to your OMS environment.
Lab: Configuring Operations Management Suite Automation and Control
Module 9: Operating Operations Management Suite Automation and Control
In this module, you will learn how to operate the various dashboards and views in both the Change Tracking and Update Management dashboards. This includes using the dashboards for specific scenarios such as correlating change tracking information with security and auditing information. You will also learn how to customise queries to create custom dashboards and define alert rules that can be used to notify you when there are changes to business-critical applications and services.
Lab: Operating Operations Management Suite Automation and Control
Module 10: Overview of Operations Management Suite Insight and Analytics
The Insight and Analytics Solution Pack for Microsoft Operations Management Suite (OMS) is built on the Log Analytics engine and provides two solutions. You can use these solutions to help address issues with workload performance and availability, map dependencies between applications and servers, and monitor network traffic from all locations relevant to the workload and its dependencies. This module provides you with an overview of the Insight and Analytics Solution Pack. This includes Service Maps and Network Performance Monitor.
Module 11: Configuring Operations Management Suite Insight and Analytics
This module focuses on the key configuration tasks that you must complete in both the Service Map and Network Performance Monitor solutions that the Insight and Analytics Solution Pack includes.
Lab: Configuring the Operations Management Suite Insight and Analytics Solution Packs
Module 12: Operating Operations Management Suite Insight and Analytics
In this module, you will learn how to operate the Service Map and Network Performance Monitor solutions from the Insight and Analytics solution pack. You will learn how to review application dependencies between monitored computers using the Service Map dashboard including detailed information provided in the properties for each computer. You will also learn how to review information such as changes and security events related to monitored computers in the Service Map dashboard. In the Network Performance Monitor dashboard, you will learn how to isolate and investigate networking issues detected such as bottlenecks, packet loss, and network latency. This module also covers how to review health events triggered by network monitoring rules to determine why a network is performing poorly and what can be done to transform an unhealthy network to a healthy one.
Lab: Operating the Operations Management Suite Insight and Analytics Solution Packs
Module 13: Overview of Operations Management Suite Protection and Recovery
In this module, you will learn about the key features and capabilities of the Protection and Recovery Solution Pack for Microsoft Operations Management Suite (OMS). This includes both the Backup and Microsoft Azure Site Recovery Solution Packs. You will learn the key differences between the solutions offered in OMS and traditional backup and recovery solutions. You will also learn how this solution can automate several protection and recovery tasks that you would normally perform manually.
Module 14: Configuring Operations Management Suite Protection and Recovery
In this module, you will learn how to perform the key configuration tasks in both the OMS Backup and Azure Site Recovery solutions. The module describes the prerequisites required for each solution and the configuration steps necessary to enable backup and replication of important data in the environment.
Lab: Configuring the environment for the Protection and Recovery Solution Pack
Module 15: Operating Operations Management Suite Protection and Recovery
In this module, you will learn how to use the OMS Backup and Azure Site Recovery solutions to protect and recover workloads, files and virtual machines. This includes using Azure Backup Server to protect and recover workloads such as Microsoft SQL Server and an Office SharePoint farm. You will also learn how to configure and use Recovery Plans in Azure Site Recovery to replicate data between on-premises and Azure.
Lab: Operating the environment for the Protection and Recovery Solution Pack
Module 16: Overview of Operations Management Suite Security and Compliance
In this module, you will learn about some of the key security and compliance features in OMS, including the Security and Audit solution and the Antimalware Assessment solution.
Module 17: Configuring Operations Management Suite Security and Compliance
This module focuses on some of the key configurations that many customers undertake after implementing the Security and Compliance solution in OMS.
Module 18: Operating Operations Management Suite Security and Compliance
In this module, you will learn how to use the various views and dashboards available in the Antimalware Assessment Solution and the Security and Audit Solution. This includes creating custom queries that you can use to obtain detailed information from the data that OMS collects.
Lab: Operating the Security and Compliance Solution Pack
This course is intended for service administrators, devops, and cloud architects who are interested in using Operations Management Suite to provide hybrid cloud and datacenter monitoring for their organisation.
Before attending this course, students must have:
This 3-day course will provide students with the key knowledge required to deploy and configure Operations Management Suite. Using hands-on labs, students will learn the following:
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344 203999 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
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Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell