Course syllabus
Who it’s for
What’s included
FAQs
Within this Microsoft training course, you will learn the following modules:
Module 1: Describe the Foundations of Dynamics 365 Customer Engagement Apps
Module 2: Describe Shared Activities and Integration Options in Dynamics 365 Customer Engagement Apps
Module 3: Explore Dynamics 365 Customer Insights – Journeys
Module 4: Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
Module 5: Explore Dynamics 365 Sales
Module 6: Describe Dynamics 365 Sales Capabilities and Related Apps
Module 7: Explore Dynamics 365 Customer Service
Module 8: Describe Dynamics 365 Customer Service Capabilities and Related Apps
Module 9: Explore Dynamics 365 Field Service
Module 10: Describe Dynamics 365 Field Service Scheduling Capabilities and Related Apps
This Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course is designed to provide professionals with a foundational understanding of the Dynamics 365 Customer Engagement application. Below are the professionals who can have benefit from this course:
There are no formal prerequisites for this Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course. However, a basic knowledge of customer engagement principles, business operations, and cloud computing can be beneficial for delegates before pursuing this course.
The Microsoft Dynamics 365 MB910 Training is essential for integrating all aspects of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). It empowers businesses to streamline processes and enhance efficiency across various departments.
Understanding Dynamics 365 is crucial for professionals in sales, customer service, and IT management. A Dynamics 365 Course equips them with the skills to optimise customer interactions and improve operational effectiveness, making it a must-have competency in today’s digital economy.
This intensive 1-day training session by The Knowledge Academy focuses on laying a strong foundation in Microsoft Dynamics 365 Certification essentials. Delegates will gain hands-on experience, enabling them to implement and manage Dynamics 365 solutions effectively within their organisations.
Course Objectives
Upon completion, delegates will have a robust understanding of how to use Microsoft Dynamics 365 to enhance business operations, manage customer data, and drive sales performance efficiently. They will be well-prepared to undertake further certifications and implement solutions practically.
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Master Microsoft Dynamics 365 Fundamentals (CRM) MB910 with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Microsoft Dynamics 365 Fundamentals (CRM) MB910 industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
Experience the most sought-after learning style with The Knowledge Academy's Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft Dynamics 365 Fundamentals (CRM) MB910 sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get
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Our training experts have compiled a range of course packages on a variety of categories in Microsoft Dynamics 365 Fundamentals (CRM) MB910, to boost your career. The packages consist of the best possible qualifications with Microsoft Dynamics 365 Fundamentals (CRM) MB910, and allows you to purchase multiple courses at a discounted rate.
Please arrive at the venue at 8:45am.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for Microsoft Dynamics 365 Fundamentals (CRM) MB910in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for Microsoft Dynamics 365 Fundamentals (CRM) MB910.
Please see our Microsoft Dynamics 365 Training courses available in the United Kingdom
Daniel AKYEA
I would highly recommend this trainer to anyone looking to enhance their skills and knowledge. The sessions were engaging, informative, and tailored to meet individual needs. The trainer's expertise and approachable demeanor made learning enjoyable and effective. I feel more confident in applying what I've learned, and I believe others would benefit greatly from this training as well.
Nikala Haber
Yash was excellent, very professional and thorough.
Sean simpson
Bill was very helpful and knowledgeable.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Recognised by leading certification bodies, we deliver training you can trust.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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