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One of our training experts will be in touch shortly to go overy your training requirements.
One of our training experts will be in touch shortly to go over your training requirements.
Courses Microsoft Dynamics 365 Training Dynamics 365 for Customer Engagement for Customer Service MB230Our Microsoft training
course is accredited by Microsoft Partner
Module 1: Customer Service Overview
In this module, students will learn the basics of customer service in Dynamics 365. Students will install and configure the application, as well as learn about security roles, related applications, and analytics.
Lessons
After completing this module, students will be able to:
Module 2: Case Management
In this module, students will learn how to open and resolve customer service cases, both manually and with automation.
Lessons
After completing this module, students will be able to:
Module 3: Service Level Agreements and Entitlements
In this module, students will learn how to define and use entitlements and entitlement templates, as well as service level agreements and how these tools enable case resolution.
Lessons
After completing this module, students will be able to:
Module 4: Knowledge Management
In this module, students will learn how to create and use knowledge management. Additionally, students will learn the lifecycle of knowledge articles.
Lessons
After completing this module, students will be able to:
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.
On completion of this course you will learn:
Dynamics 365 for Customer Engagement for Customer Service Exam Information | MB-230
Please Note: The exam is not included in the cost of this training course.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Microsoft Dynamics 365 Training
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
Back to course information
We may not have any package deals available including this course. If you enquire or give us a call on 01344 203999 and speak to our training experts, we should be able to help you with your requirements.
If you miss out, enquire to get yourself on the waiting list for the next day!
