Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Course - United Kingdom

Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Training Course Outline

Module 1: Create and Manage Environments in Dataverse

• Environments in Microsoft Dataverse
• Developer Environments
• Create and Manage an Environment
• Create an Instance of a Microsoft Dataverse Database
• Add Users and Roles Within an Environment
• Manage Settings in an Environment
• Environment Operations

Module 2: Create Tables in Dataverse

• Introduction to Microsoft Dataverse
• Table Characteristics
• Exercise - Create a Microsoft Dataverse Table
• Exercise - Import Data into your Microsoft Dataverse Database
• Table Relationships
• Exercise - Create Table Relationships
• Dataverse Logic and Security
• Exercise - Create a Custom Table and Import Data
• Dataverse Auditing
• Dual-Write Vs. Virtual Tables

Module 3: Manage Tables in Dataverse

• Identify Tables and Table Types in Dataverse
• Create a Custom Table
• Enable Attachments Within a Table
• Licensing Requirements for Each Table Type
• Exercise - Create a New Custom Table and Enable Attachments

Module 4: Create and manage columns within a table in Dataverse

• Define Columns in Microsoft Dataverse
• Column Types in Microsoft Dataverse
• Add a Column to a Table
• Primary Column
• Restrictions That Apply to Columns in a Table
• Create an Auto Numbering Column
• Create an Alternate Key
• Exercises

Module 5: Work with Choices in Dataverse

• Define Choice Column
• Choice Columns
• Standard Choices Column
• Exercise - Create a New Choice or Modify an Existing Choice

Module 6: Load/Export Data and Create Data Views in Dataverse

• View Data in a Table
• Create or Edit Views of Data in a Table
• Dataverse Data Import Options
• Load Data into a Table
• Dataverse Data Export Options
• Export
• Add, Update, or Delete Data in a Table by Using Excel
• Import Data Using Power Query

Module 7: Connect to Other Data in a Power Apps Canvas App

• Overview of the Different Data Sources
• Work with Action Data
• Power Automate Is a Companion to Power Apps

Module 8: Create a Relationship Between Tables in Dataverse

• Relate One or More Tables - Introduction
• Relationship Types that are Available in Microsoft Dataverse
• Create a one-to-many Relationship Between Tables
• Create a Many-To-Many Relationship Between Tables
• Edit or Delete Relationships
• Exercise - Create Two Tables and Relate Them by Using a One-To-Many Relationship

Module 9: Define and Create Business Rules in Dataverse

• Define Business Rules - Introduction
• Define the Components of a Business Rule
• Create a Business Rule
• Exercise - Create a Business Rule

Module 10: Create and Define Calculation or Rollup Columns in Dataverse

• Introduction to Roll Up Columns
• Create a Rollup Column
• Introduction to Calculated Columns
• Create a Calculation Column
• Exercise - Create a Rollup Column
• Exercise - Create a Calculated Column
• Introduction to Power Fx Formula Columns

Module 11: Customise the Command Bar

• Introduction
• Create or Edit Modern Commands
• Work with Classic Commands
• Use Power Fx
• Exercise - Customize the Command Bar

Module 12: Common Command Bar Scenarios

• Introduction
• Scenario - Duplicate a Row
• Scenario - Use Multiple Data Sources
• Scenario - Use Data Source and Record Information
• Scenario - Notify and Confirm
• Exercise - Launch an External Site and Navigate to Views

Module 13: Advanced Command Bar Concepts

• Introduction
• Command Bar Application Lifecycle Management
• Understand Autosave
• Using Javascript For Commands
• Command Scope
• Exercise - Use Custom Pages with Commands

Module 14: Visualise Data with Dataverse Views

• Introduction
• Create and Edit Views in Power Apps Maker Portal
• Exercise - Add Columns to a View
• Filter and Sort Data for Dataverse Views
• Exercise - List Your Accounts

Module 15: Use Power Query to Load Data in Dataverse

• Introduction
• Import Static Data by Using Power Query
• Exercise – Add New Accounts from A Text File
• Import Dynamic Data by Using Power Query
• Exercise – Transfer an Attendee List to a Contact Table

Module 16: Use Microsoft Word and Excel Templates with Dataverse

• Introduction
• Create a Dynamic Word Template
• Exercise – Create a Work Order Template
• Create a Dynamic Excel Template
• Exercise – Create a Sales Forecasting Template

Module 17: Export Data from Dataverse and Use Microsoft Excel to Edit Records

• Introduction
• Export Data to Excel
• Exercise - Create an Editable Excel File for Bulk Validation
• Edit and Update Data in Excel
• Exercise - Edit Account Information in Excel and Visualize Updates in Dataverse

Module 18: Use Azure and External Tools to Manipulate Data

• Introduction
• Use Dataverse Community Tools for Data Manipulation
• Review Power BI Integration with Dataverse

Who Should Attend This Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Course?

This course is ideal for professionals involved in designing, building, or managing business applications within the Microsoft Power Platform environment. It is particularly suited for:

• Dynamics 365 Functional Consultant
• Power Platform Developer
• Solution Architect
• Business Applications Analyst
• CRM System Administrator
• Microsoft Power Apps Specialist
• Technical Consultant – Dynamics 365

Prerequisites of Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Course

There are no formal prerequisites to attend this Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Training Course.

Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Course Overview

Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 is a specialist training designed to equip professionals with the skills to customise, configure, and manage model-driven apps within the Microsoft Power Platform ecosystem. This training is vital for enhancing operational efficiency and ensuring tailored digital experiences across business functions. For organisations, it supports optimised workflows, better data-driven decision-making, and improved customer relationship management. Individuals gain a deeper understanding of Dataverse, Power Apps, and integration techniques, enhancing their technical and functional competencies. Professionally, this training opens pathways to high-demand roles such as Functional Consultant, Solution Architect, or Dynamics 365 Specialist across diverse industries.

In this training course, delegates will gain comprehensive knowledge of configuring model-driven apps within Dynamics 365 using Microsoft Dataverse. They will learn how to create and manage environments, tables, columns, relationships, business rules, and views. The course explores data import/export processes, Power Fx formulas, command bar customisation, and integration with tools such as Power Query, Excel, Word, and Azure. Delegates will also understand how to design scalable data models and automate processes to enhance user experiences and organisational performance.

Course Objectives

• To create and manage environments in Microsoft Dataverse effectively
• To build and customise tables and columns in model-driven apps
• To design data relationships using one-to-many and many-to-many types
• To implement business rules and logic for process automation
• To configure rollup, calculated, and formula columns using Power Fx
• To customise the command bar and manage user actions efficiently
• To import, export, and update data using Power Query and Excel

After Attending This Training, Delegates will be able to apply advanced configuration techniques to develop robust, model-driven apps using Dataverse and Power Platform tools. They will be able to manage secure environments, automate workflows, design relationships, manipulate data, and integrate with external applications to streamline processes. Delegates will confidently implement solutions that align with organisational goals, support user needs, and deliver measurable impact across operations and customer engagement channels.

What’s included in this Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Training Course?

• World-Class Training Sessions from Experienced Instructors
• Configure Dynamics 365 Customer Experience Model-Driven Apps MB-280 Training Certificate
• Digital Delegate Pack