Handle Violence and Aggression at Workplace Overview

Handle Violence and Aggression at Workplace​ Course Outline

Module 1: Violence and Aggression Overview

  • Violence and Aggression Definition
  • Different Forms that Aggression can Take
  • Assailant Classification
  • Aggression within Healthcare
  • Incidence of Violence and Aggression in Healthcare Setting
  • Violence and Aggression Effects on Staff
  • Impact Factors

Module 2: Aggression Theories

  • Biological Aggression Theories
  • Psychosocial Aggression Theories
  • Cognitive Theory
  • Hostile and Instrumental Aggression
  • Role of Anger

Module 3: Handling Violence and Aggression: Risk Reduction and Prevention

  • Responding to Violence and Aggression
  • Safe Systems of Work
  • Audit
  • Consulting Staff
  • Focus on Individual Risk Assessment
  • Risk Management
  • Prevention
  • Reporting
  • Effective Teamwork
  • Protective Work Control Systems

Module 4: Handling an Aggressive Incident

  • Recognising the Risk of Violence
  • Identifying Cues that Warn of Imminent Aggression
  • Immediate Response
  • Assault Cycle
  • Intervening
  • Answering an Aggressive Person
  • Talking to an Aggressive Person: Non-Verbal Communication
  • Boundaries
  • Body Zones
  • Further Responses to an Aggressive Person

Module 5: Staff support

  • Post-Incident Support
  • Coping Ways
  • Responding to Violence and Aggression
  • Following an Attack
  • Clinical Supervision
  • Stress and Psychological Burnout
  • Staff Support: Education and Development

Module 6: Special Considerations: Care in the Community

  • Working in the Community
  • Use of a 'Buddy System'
  • Use of Mobile Phones
  • Hand Alarms
  • Visiting by Car
  • Transporting Clients
  • Visiting a Person's Home
  • Animals
  • Organisational Factors

Module 7: Special Considerations: Gender, Violence, Health and Healthcare

  • Introduction
  • General Facts and Figures
  • Nature/Nurture
  • Feminism, Masculinities and Power
  • Violence and Abuse
  • Principles of Conduct
  • Women's Health
  • Children's Health
  • Malestreaming Services
  • Violence in the Healthcare Setting
  • Training and Development

Module 8: Special Considerations: Legal Issues

  • Legislation
  • Criminal Law
  • Case or Common Law
  • Civil Law
  • Restraint of a Patient or Person
  • Breach of the Peace
  • Sex Discrimination Act 1975 and the Race Relations Act 1976
  • Public Order Act 1986
  • Protection from Harassment Act 1997
  • Health and Safety Legislation
  • Zero Tolerance
  • Mental Capacity Act 2005
  • Crime and Disorder Act 1998

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Who should attend this Handle Violence and Aggression at Workplace Training Course?

This Violence and Aggression Training is designed for professionals who are exposed to potential conflicts during their work hours. This training is pertinent for anyone interested in nurturing a harmonious working environment. The course is particularly suitable for the following professionals:

  • HR Professionals
  • Security Personnel
  • Hospitality Industry Employees
  • Counsellors and Therapists
  • Event Planners
  • Customer Service Executives
  • Sales Professionals

Prerequisites of the Handle Violence and Aggression at Workplace Training Course

There are no formal prerequisites for attending this  Violence and Aggression Training.

Handle Violence and Aggression at Workplace Course Overview

In today's stressful work environment, the prevalence of violence and aggression poses a significant risk, highlighting the critical need for Violence and Aggression Training. This training is essential for fostering a safe and respectful workplace, ensuring that employees are equipped to handle potential threats effectively.

Professionals across various sectors, particularly those in customer-facing roles or in high-stress environments, should prioritise mastering Managing Violence and Aggression Training. It's invaluable for managers, HR personnel, security staff, and healthcare workers, aiming to mitigate risks and protect both employees and the organisation.

The 1-day training offered by The Knowledge Academy is meticulously designed to arm delegates with the skills and knowledge necessary for managing workplace violence and aggression. Through Violence and Aggression Training Online, participants will learn effective strategies, gain a Violence and Aggression Certification, and enhance their ability to maintain a positive, secure work environment.

Course Objectives

  • To understand the root causes of violence and aggression in the workplace
  • To learn strategies for de-escalating potentially violent situations
  • To recognise early warning signs of aggression and how to respond appropriately
  • To develop communication skills to manage confrontations effectively
  • To gain insights into legal and ethical considerations related to workplace violence

Upon completion, delegates will possess a comprehensive understanding of handling workplace violence and aggression, ensuring a safer work environment. They will leave with actionable strategies, enhanced communication skills, and a recognised Violence and Aggression Certification, prepared to implement what they have learned immediately.


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What’s included in this Handle Violence and Aggression at Workplace Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Handle Violence and Aggression at Workplace Training Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Handle Violence and Aggression at Workplace. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Handle Violence and Aggression at Workplace, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Handle Violence and Aggression at Workplace. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Handle Violence and Aggression at Workplace sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Handle Violence and Aggression at Workplace at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Handle Violence and Aggression at Workplace offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Handle Violence and Aggression at Workplace FAQs

Violence and Aggression Training is a module which equips delegates with the skills to identify, manage, and prevent aggressive behaviours and violence in the workplace, ensuring a safe and respectful environment for all.
Yes, the Violence and Aggression Courses are designed for both individuals and professionals, especially those in roles where managing interpersonal conflict and aggression is crucial for safety and productivity.
The best ways to control Aggression and Violence at the workplace involve setting clear expectations, building rapport and understanding, showing cultural sensitivity, avoiding negative talk, assuming or making judgments, encouraging, avoiding power struggles, and managing problems.
The main objectives of the Violence and Aggression Courses include understanding the causes of workplace violence, learning de-escalation techniques, recognising early warning signs, and effectively managing confrontations with communication skills.
There are no formal prerequisites for attending this Managing Violence and Aggression at Workplace Training.
During this course, delegates will explore a range of topics including gender dynamics, the principles of proper conduct, and the implications of violence in healthcare settings, among others, to foster a safer and more understanding work environment.
This Aggression and Violence in the Workplace Training can be delivered both online and in-person, offering flexibility to accommodate diverse learning preferences and schedules for participants worldwide.
During and after the training, delegates have access to a range of support resources, including digital materials, online forums, and the option for follow-up sessions with trainers.
Yes, certifications are provided upon successful completion of the training, acknowledging the delegate’s understanding and capability to manage workplace violence and aggression.
Key takeaways include enhanced communication skills, strategies for de-escalation, recognition of aggression signs, and a comprehensive understanding of legal and ethical considerations in handling violence.
Interested individuals or organisations can register for the course through The Knowledge Academy's website, where they can find course schedules, fees, and registration details.
There are numerous success stories and testimonials from past participants, highlighting improvements in workplace safety, conflict resolution skills, and overall satisfaction with the training effectiveness.
This Violence and Aggression Training Online stands out due to its practical approach, expert trainers with real-world experience and comprehensive coverage of both prevention and management strategies, tailored to workplace needs.
The training fees for Handle Violence and Aggression at Workplace certification in the United Kingdom starts from £995
The Knowledge Academy is the Leading global training provider for Handle Violence and Aggression at Workplace.
Please see our Mental Health courses available in the United Kingdom
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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