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Course information

Certified Lean IT Training Course Outline

The course covers the following topics:
  • About Lean
  • Lean Origins
  • Key Lean Terms and Concepts
  • What Lean Should Look Like
  • PDCA (Plan, Do, Check, Act)
  • What is Lean IT?


The Lean Customer

  • What Are Customers?
  • Voice of the Customer
  • Identify Customers
  • Gather Customer Information
  • Analyse Customer Information
  • Determine Customer Needs
  • Critical to Quality Trees


The Lean Process

  • Specify Value
  • Map the Value Stream
  • Create Flow
  • Respond to Pull
  • Metrics and Measurement


Managing Performance

  • Top Level Measures
  • Four Sub-Metrics
  • Key Performance Indicators
  • Process Measurement Points


Lean Organisation

  • Lean Leadership
  • Communication Planning
  • Pursuing Perfection
  • Visual Management


Behaviour and Attitude

  • Lean Management
  • Lean Culture
  • Gemba
  • 5S



  • Kaizen Philosophy
  • Kazien Events
  • Kaizen Roles
  • Problem Solving
  • 5 Whys
  • Root Cause Analysis

At the end of the course, you will take the Lean IT Foundation exam which will certify your knowledge.


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Who should attend this Lean IT Training Course?

The course is aimed at any IT manager or specialist looking to improve service delivery.


There are no prerequisites.

Certified Lean IT Training Overview

Our Certified Lean IT training provides the ideal introduction to lean thinking in IT for the improvement of quality and customer satisfaction. The certification course uses best practice guidance to help organisations understand how to organise themselves in order to deliver maximum customer value. It is followed by an exam to solidify knowledge and ensure learners finish the course ready to put what they've learned into practice.

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Certified Lean IT Training Examination

The Lean IT Foundation exam follows this format:

  • Multiple choice
  • 40 questions per paper
  • 26/40 pass mark or 65%
  • 60 minutes
  • Closed book

What’s Included in this Lean IT Training Course?

  • The Certified Lean IT Examination
  • The Knowledge Academy’s Certified Lean IT Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Why choose us

Our Dublin venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Dublin is the capital of and largest city in Ireland with a population of around 520,000 people. It is located in the province of Leinster near the east coast, and resides at the mouth of River Liffey. Dublin is the heart of education for Ireland. It has three universities; the Dublin Institute of Technology, the National University of Ireland and Dublin City University. With its wealth of other higher education institutions, Dublin was named the European Capital of Science in 2012. The University of Dublin is the oldest university in Ireland, founded in the 16th century. Its main college, Trinity College, was established in 1592 and is located in the city centre, boasting a student population of around 15,000. Dublin Institute of Technology specialises in engineering and architecture but also offers a wealth of other programs in art, design, music, health, business and more. It has locations all across Dublin. The National University of Ireland also has a campus in Dublin. Dublin City University (also known as the National Institute for Higher Education) specialises in business, science and engineering. It is located in the suburbs of Dublin, but has over 10,000 students.

Nearby locations:

  • Newcastle
  • Liberty
  • Dublin Airport
  • Rush
  • Black Horse
  • Sutton
  • Sword
  • Blackrock
  • Christchurch
  • Bluebell
  • Portobello
  • St Margarets
  • Whitehall
  • Fatima
  • Temple Bar
  • Beaumont
  • Docklands
  • Ranelagh
  • Smithfield
  • Sandyford

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Sandymount Hotel
Herbert Road
Dublin 4 (Ireland)
D04 VN88

T: 01344 203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


The course includes 2 days of classroom training from an expert instructor, courseware book including slides, and a certificate of achievement upon completion.
Yes, the course includes the Lean IT Foundation exam.
Your instructor will be a Lean IT expert with many years of experience in implementing and using the methodology.
Please arrive at the venue at 8:45am.
The price for Certified Lean IT Training certification in Dublin starts from £1795
The Knowledge Academy is the Leading global training provider in the world for Certified Lean IT Training.
Please see our Lean IT courses available in Dublin

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344 203999 and speak to our training experts, we should be able to help you with your requirements.