ITIL® 5 Transformation Certification Overview

Course syllabus

Who it’s for

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ITIL® 5 Transformation Certification Course Outline

Module 1: ITIL Foundation Recap and Transformation Overview

  • Key Concepts of ITIL
  • Key Concepts of ITIL Transformation

Module 2: The ITIL Transformation Model

  • Layers, Stages, Steps, and Contextual Adaptation in Transformation
  • End-to-end Examples

Module 3: Common Patterns for Transformation

  • Introduction to Common Patterns for Transformation
  • Initiation Patterns
  • Governance Patterns
  • Execution Patterns

Module 4: Measurement, Learning, and Synthesis

  • Tools, Methods, and Techniques
  • Measurement and Evidence
  • Learning and Knowledge Transfer

Module 5: ITIL and AI

  • Transformation in the AI Context
  • AI Governance

Module 6: ITIL and Other Frameworks

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Transformation Certification? 

This ITIL® 5 Transformation Certification is designed for professionals involved in leading, supporting, or contributing to transformation initiatives across digital products and services. It is particularly beneficial for:

  • IT Service Managers 
  • Transformation and Change Managers 
  • Digital and Technology Leaders 
  • IT Consultants and Advisory Professionals 
  • Enterprise Architects 
  • Programme and Project Managers 

Prerequisites of the ITIL® 5 Transformation Certification 

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® 5 Transformation Certification.

ITIL® 5 Transformation Certification Overview

The ITIL® 5 Transformation Certification develops knowledge of leading and supporting transformation across digital products and services. It covers the ITIL Transformation Model, transformation patterns, governance, execution, measurement, and continual learning.

Delegates will develop skills in applying transformation approaches across different contexts, measuring outcomes, and supporting knowledge transfer. They will also explore AI-driven transformation, AI governance, and how ITIL works alongside DevOps and PRINCE2®.

This 2-Day training by The Knowledge Academy enables delegates to apply ITIL transformation concepts to organisational change initiatives. It also prepares them for the official ITIL® Version 5 Transformation Certification exam.

ITIL® 5 Transformation Certification Course Objectives

  • To explain the key concepts of ITIL transformation and their role in organisational change
  • To apply the ITIL Transformation Model across different transformation contexts
  • To explore initiation, governance, and execution patterns for transformation initiatives
  • To develop skills in measurement, evidence gathering, learning, and knowledge transfer
  • To understand transformation in an AI context and the importance of AI Governance
  • To prepare effectively for the official ITIL® Version 5 Transformation Certification exam

Learning Outcomes after Completing ITIL® 5 Transformation Certification

After completing this ITIL 5 Transformation Certification, delegates will be better equipped to support and lead transformation initiatives across digital products and services. They will understand how to balance governance with adaptability, measure transformation outcomes, support continual learning, and address transformation within AI-enabled environments.

Career Opportunities after ITIL® 5 Transformation Certification

The ITIL® 5 Transformation Certification can support career development in digital transformation, change, service improvement, and strategic IT roles. Career opportunities highlighted by PeopleCert include:

  • Digital Transformation Manager: Leads and coordinates digital transformation initiatives across an organisation.
  • Change Manager: Supports structured organisational change and helps manage its impact effectively.
  • Service Improvement Manager: Identifies and supports opportunities to improve services and organisational value.
  • Digital Product Manager: Oversees digital products while aligning their development with organisational needs and value.
  • Strategy Analyst: Supports strategic analysis and transformation planning to help organisations achieve desired outcomes.
  • Business and Transformation Consultant: Advises organisations on transformation approaches, change initiatives, and improvement opportunities.
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What's Included in this ITIL® 5 Transformation Certification?

  • World-Class Training Sessions from Experienced Instructors
  • Interactive Learning with 24*7 Support 
  • Digital Delegate Pack 
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ITIL® 5 Transformation Certification Exam Information

The ITIL® 5 Transformation Certification Exam assesses delegates’ understanding and application of transformation concepts, models, governance, execution, measurement, and learning within modern service environments.

The ITIL® 5 Transformation Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Master ITIL® 5 Transformation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Learn ITIL® 5 Transformation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Transformation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Transformation Certification sessions.

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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Transformation Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL® 5 Transformation Certification Schedule in Crewe

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ITIL® 5 Transformation Certification - in Crewe FAQs

What is ITIL® 5 Transformation Certification?

The ITIL® 5 Transformation Certification validates knowledge and application of structured approaches for supporting transformation initiatives. The training covers transformation concepts, the ITIL Transformation Model, governance, execution, measurement, learning, and transformation in AI-enabled environments.

What are the key updates in ITIL® 5 Transformation?

ITIL® Transformation (Version 5) places emphasis on transformation models, contextual adaptation, governance, execution patterns, measurement, learning, and AI-driven change. This course helps delegates understand these areas and apply structured transformation approaches across different organisational contexts.

Who is the ITIL® Transformation Certification designed for?

This ITIL® 5 Transformation Course is designed for professionals involved in leading, managing, or supporting organisational and digital transformation. It is particularly relevant to Transformation Managers, Change Managers, Service Improvement Managers, Digital Product Managers, Strategy Analysts, and other professionals responsible for transformation initiatives.

How does ITIL® Transformation Certification help organisations manage change?

The ITIL Transformation (Version 5) provides structured approaches for initiating, governing, executing, measuring, and learning from transformation initiatives. This course develops delegates' understanding of transformation patterns and the ITIL Transformation Model, helping them support change across different organisational contexts.

Is ITIL Transformation (Version 5) Certification recognised globally?

Yes, ITIL Transformation (Version 5) is a globally recognised certification within the official ITIL qualification scheme from PeopleCert. It validates knowledge and skills in applying structured transformation approaches, including transformation models, governance, execution, measurement, and continual learning across modern organisational environments.

What transformation skills will I gain from this course?

Delegates will develop skills in applying transformation models and patterns, governance approaches, execution methods, measurement, and organisational learning. They will also learn to adapt transformation approaches to different contexts and use evidence to support transformation activities.

How is ITIL® Transformation Certification relevant to digital transformation?

ITIL® Transformation focuses on leading and supporting transformation initiatives across digital products and services. This ITIL® 5 Transformation Training explores transformation models, governance, execution, measurement, AI, and learning, helping delegates understand how structured transformation can support changing digital environments.

How does ITIL® 5 Transformation align IT services with business goals?

ITIL® Transformation supports alignment by providing structured approaches for governing, executing, and measuring transformation initiatives within their organisational context. This training helps delegates understand how transformation approaches can be adapted and evaluated using appropriate methods and evidence.

How does ITIL Transformation incorporate AI and automation?

ITIL® Transformation considers how AI affects transformation initiatives and their governance, including the need to balance innovation with appropriate oversight. This ITIL 5 Transformation Course covers transformation in an AI context and AI Governance, helping delegates understand AI's role within modern transformation environments.

What are the career benefits of ITIL® Transformation Certification?

This ITIL® 5 Transformation Certification Course can demonstrate capabilities in transformation leadership, governance, execution, and value-driven change. It can support development towards roles such as Digital Transformation Manager, Change Manager, Service Improvement Manager, Digital Product Manager, Strategy Analyst, and Transformation Consultant.

What industries can benefit from ITIL® 5 Transformation?

ITIL® Transformation can benefit organisations across industries undergoing digital, service, or organisational change. Its principles are relevant wherever professionals need to govern transformation, manage change, measure outcomes, support learning, and adapt transformation approaches to different organisational contexts.

Why choose The Knowledge Academy in Crewe over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 5 Transformation Certification in Crewe?

The training fees for ITIL® 5 Transformation Certification in Crewe starts from £1995

Which is the best training institute/provider of ITIL® 5 Transformation Certification in Crewe?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Transformation Certification.

What are the best ITIL® Certification Training courses in Crewe?

Please see our ITIL® Certification Training courses available in Crewe

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