ITIL® 5 Strategy Certification in Fleet

ITIL® 5 Strategy Course Outline

Module 1: ITIL Foundation recap

• Key Concepts of ITIL
  • Explain the ITIL Guiding Principles
  • Key Concepts of Products and Services and Product and Service Management
  • Understand the ITIL Product and Service Lifecycle
  • Describe the ITIL Four Dimensions of Product and Service Management
  • Explain the Components and Purpose of the ITIL Value System

Module 2: Key concepts of ITIL Strategy

• Key Concepts of ITIL Strategy
  • Understand Digital Transformation and the Role of Digital Strategy
  • Key Characteristics of Strategy
  • Describe Strategy in a VUCA Environment
  • Describe Business and Operating Models and how they Relate to Strategy

Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management

• Strategy across the ITIL Four Dimensions
  • Understand Strategic Considerations for the 'Organisations and People' Dimension
  • Understand Strategic Considerations for the 'Partners and Suppliers' Dimension
  • Understand Strategic Considerations for the 'Information and Technology' Dimension
  • Understand Strategic Considerations for the 'Value Streams and Processes' Dimension

Module 4: The ITIL Strategy Management Model

• Introduction to the ITIL Strategy Management Model
  • Understand the Purpose of the ITIL Strategy Management Model
  • Describe the Structure of the ITIL Strategy Management Model

Module 5: The ITIL Strategy Development Lifecycle

• Strategy Development
  • Purpose and Key Outputs of Each Activity within the Strategy Development Lifecycle
  • How the ITIL Guiding Principles Support Strategy Development
  • How PESTLE Factors Influence Strategy?
  • Describe How Internal Capabilities and Resources Affect Strategy
  • Apply the 'Observe' Step of the Strategy Development Lifecycle
  • Apply the 'Orient' Step of the Strategy Development Lifecycle
  • Apply the 'Decide' Step of the Strategy Development Lifecycle
  • Apply the 'Plan' Step of the Strategy Development Lifecycle

Module 6: The ITIL Strategy Implementation Lifecycle

• Strategy Implementation
  • Purpose and Key Outputs of Each Activity within the Strategy Implementation Lifecycle
  • How Strategic Objectives are Translated into Implementation Initiatives during the 'Plan' Activity
  • How the Execution Approach for Implementation Initiatives is Selected during the 'Plan' Activity
  • How Strategy Implementation is Balanced with Effective Operations during the 'Execute' Activity
  • Key Functions of the 'Synthesize' Activity
  • How the 'Reflect' Activity of the Strategy Implementation Lifecycle is Performed
  • Fundamental Considerations of Strategy Implementation
  • Apply the Strategy Implementation Lifecycle to a Given Scenario

Module 7: Sustainable Strategy Management

• Sustainable Strategy Management
  • How Sustainable Strategy Implementation is Ensured
  • How Ongoing Relevance and Success of Strategy are Ensured

Module 8: Strategic Capabilities

• Leadership
• Communication
• Innovation
• AI Governance
• Organisational Change Management (OCM)
• Digital Ethics
• Complexity Thinking
• Portfolio Management
• Risk Management
• Sustainability

Module 9: ITIL and Other Frameworks

• ITIL and DevOps
• ITIL and PRINCE2

Who Should Attend this ITIL® 5 Strategy (Version 5) Certification?

The ITIL® Strategy (Version 5) Certification Course is suitable for professionals involved in developing, implementing, or governing strategies for digital products and services. It is particularly relevant to those responsible for strategic planning, transformation, governance, and value creation. The following professionals can benefit from this certification:

• Strategy Managers
• Digital Transformation Managers
• Portfolio Managers
• Digital Product Managers
• Service Managers
• Practice Owners
• Business and IT Consultants
• Enterprise and Business Architects

Prerequisites for the ITIL® 5 Strategy (Version 5) Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® 5 Strategy Certification.

ITIL® 5 Strategy (Version 5) Certification Overview

The ITIL® Strategy (Version 5) Certification Course introduces strategic management across digital products and services. It covers digital transformation, the ITIL Four Dimensions, operating models, strategy development, governance, risk, sustainability, and AI governance.

Delegates will develop skills in analysing strategic factors, making informed decisions, and translating strategic objectives into implementation initiatives. They will also learn to apply the ITIL Strategy Management Model and support sustainable strategy management.

This 2-Day course by The Knowledge Academy enables delegates to apply ITIL strategy concepts in organisational environments. They will be able to support implementation, respond to changing conditions, and align strategic decisions with organisational goals.

ITIL® Strategy (Version 5) Certification Course Objectives

• To understand the key concepts of ITIL Strategy and digital strategy
• To examine strategic considerations across the ITIL Four Dimensions
• To understand the ITIL Strategy Management Model and its structure
• To apply the Strategy Development and Implementation Lifecycles
• To understand sustainable strategy management and key strategic capabilities
• To understand how ITIL relates to DevOps and PRINCE2

After completing this course, delegates will understand how ITIL supports strategy development, implementation, and sustainable management. They will be better prepared to apply strategic models, respond to changing conditions, and align strategic initiatives with organisational goals.

What’s Included in this ITIL® 5 Strategy?  

• World-Class Training Sessions from Experienced Instructors 
• Interactive Learning with 24*7 Support 
• Digital Delegate Pack 

ITIL® 5 Strategy Course Exam Information

The ITIL® 5 Strategy course assesses delegate understanding of strategic principles in digital product and service management. It equips delegates with knowledge of value-driven planning, governance, and alignment practices needed to enable sustainable, business-focused service strategies.

The ITIL® 5 Strategy Certification Exam is in the following format:

• Question Type: Multiple Choice
• Total Questions: 40
• Pass Mark: 70%
• Duration: 90 Minutes
• Open Book/ Closed Book: Open Book