Who Should Attend this ITIL® Version 5 Product Certification?
This course is designed for professionals involved in managing, developing, delivering, or improving digital products and services throughout their lifecycle. The following professionals can benefit from this course:
- Product Managers
- Digital Product Managers
- Product Owners
- IT Delivery Managers
- Service Delivery Managers
- IT Operations Managers
- Portfolio Managers
Prerequisites of the ITIL® Version 5 Product Certification
Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Product Certification.
ITIL® Version 5 Product Certification Overview
The ITIL® Version 5 Product Certification Course develops knowledge of managing digital products and services across their complete lifecycle. It covers the Discover, Design, Build, Transition, Operate, Deliver, and Support activities, including their key concepts, steps, success factors, and metrics.
Delegates will develop skills in end-to-end digital product management, cross-functional value alignment, and evidence-based product decision-making. They will also understand how metrics, feedback, AI, and other frameworks support effective product management.
This 2-Day course by The Knowledge Academy enables delegates to apply a structured approach to managing digital products and services from discovery through to support. It also prepares them for the official ITIL® Product (Version 5) Certification exam.
ITIL® Version 5 Product Certification Course Objectives
- To explain the key concepts of digital product and service lifecycle management
- To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support lifecycle activities
- To identify the key steps, outputs, success factors, and metrics associated with each lifecycle activity
- To develop skills in managing digital products and services across the end-to-end lifecycle
- To strengthen cross-functional alignment and evidence-based product decision-making
- To prepare effectively for the official ITIL® Product (Version 5) Certification exam
Learning Outcomes after Completing ITIL® 5 Product Certification
After completing this ITIL® Version 5 Product Certification Course, delegates will be equipped to manage digital products and services across their end-to-end lifecycle. They will strengthen their ability to align cross-functional teams, use metrics for informed decisions, and manage lifecycle activities from discovery through to support