ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

  • Introduction to Digital Products and Services
  • Digital Product and Service Lifecycle Management Activities

Module 2: Discover

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Discover’ Activity
  • Steps and Outputs of the 'Discover’ Activity
  • Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Design' Activity
  • Steps and Outputs of the 'Design' Activity
  • Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Acquire' Activity
  • Steps and Outputs of the 'Acquire' Activity
  • Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Build' Activity
  • Steps and Outputs of the 'Build' Activity
  • Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

  • Digital Product and Service Lifecycle Management Activities
  • Key Concepts and Practices of the 'Transition' Activity
  • Steps and Outputs of the 'Transition' Activity
  • Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

  • Key Concepts and Practices of the 'Operate' Activity
  • Steps and Outputs of the 'Operate' Activity
  • Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

  • Key Concepts and Practices of the 'Deliver' Activity
  • Steps and Outputs of the 'Deliver’ Activity
  • Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

  • Key Concepts and Practices of the 'Support' Activity
  • Steps and Outputs of the 'Support' Activity
  • Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

  • Managing the End-to-End Lifecycle
  • ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

  • ITIL, AI and Other Frameworks
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Who Should Attend this ITIL® Version 5 Service Certification?

The ITIL® Version 5 Service Certification is designed for professionals who want to deepen their knowledge of service management and apply ITIL® 5 principles to improve service delivery and value creation. It is ideal for individuals involved in designing, managing, or supporting IT services in any organisation. This course is particularly beneficial for:

  • IT Service Managers
  • Service Delivery Professionals
  • IT Architects and Planners
  • IT Consultants
  • Advisory Professionals
  • Project Managers
  • Project Managers

Prerequisites of the ITIL® Version 5 Service Certification

There are no formal prerequisites for this ITIL® 5 Service Certification. However, delegates should have completed ITIL® Version 5 Foundation Certification to ensure a solid understanding of core ITIL® concepts.

ITIL® Version 5 Service Certification Overview 

The ITIL® Version 5 Service Certification Course provides a structured understanding of how services are designed, delivered, and optimised to create value. It explores service lifecycles, service relationships, governance, and continual improvement, aligned with the ITIL® Value System and modern service management practices. 

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL service lifecycle practices confidently in professional environments. Delegates will learn how to manage lifecycle activities, evaluate success metrics, and align digital services with organisational goals.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® (Version 5) Service Certification

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What's Included in this ITIL® Version 5 Service Certification?

  • World-Class Training from Experienced Instructors
  • Digital Delegate Pack
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Our Worcester venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Worcester is a city located in Worcestershire in the West Midlands of England. It lies around 17 miles away from Birmingham and has a population of around 100,000 people. There are several school in Worcester including Nunnery Wood High School and Blessed Edward Oldcorne Catholic College. There is also two colleges; Worcester Sixth Form College and Heart of Worcestershire College. The University of Worcester is based in the city. It was originally the University College Worcester but was awarded university status in 2005. It is fastest growing university in the country as it doubled its student numbers in 5 years. It currently enrols around 10,000 students a year on a range of subjects including History, Biology, English Language and Geography. The rate of unemployment in Worcester is at around 2%. This is lower than the national average of Britain which is 7.6%. 

Nearby Locations:

  • Worcester
  • Redditch
  • Kidderminster
  • Broadway
  • Malvern
  • Evesham
  • Bromsgrove
  • Droitwich
  • Bewdley
  • Pershore
  • Tenbury Wells
  • Stourport On Severn

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Ways to take ITIL® 5 Service Certification in Worcester

Online Instructor-Led Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Scalable Training Delivery

Access ITIL® 5 Service Certification in Worcester delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

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Global Training Provider

Access ITIL® 5 Service Certification in Worcester from a trusted global training provider delivering consistent learning to professionals worldwide.

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Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

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Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Service Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Service Certification sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Service Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 5 Service Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 5 Service Certification

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Service Certification - in Worcester FAQs

What is the ITIL® (Version 5) Service Certification Course?

This course introduces the principles of service management within the ITIL® 5 framework, focusing on how services are designed, delivered, and improved to create value, support governance, and enable continual improvement in modern IT environments.

When is the ITIL® 5 Service Certification Course launching?

The ITIL® (Version 5) Service Certification Course is scheduled to launch on 12th March 2026. For pre-booking the course and more information, contact The Knowledge Academy support team.

Who should attend the ITIL® (Version 5) Service Certification Course?

It is suitable for IT Service Managers, Service Delivery Professionals, IT Architects, Consultants, Quality and Process Practitioners, IT Auditors, and anyone involved in managing or delivering services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® (Version 5) Service Certification?

Yes, having completed the ITIL® (Version 5) Foundation Certification is recommended, as it provides a strong grounding in core ITIL® concepts and helps learners fully engage with the service-focused principles covered in this course.

What is the cost/training fees for ITIL® 5 Service Certification in Worcester?

The training fees for ITIL® 5 Service Certification in Worcester starts from £1995

Which is the best training institute/provider of ITIL® 5 Service Certification in Worcester?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Worcester?

Please see our ITIL® Certification Training courses available in Worcester

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Why choose The Knowledge Academy

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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