ITIL® 5 Service Certification - in Leeds

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ITIL® 5 Service Certification

Leeds

ITIL Service (Version 5) Certification Training in Leeds equips delegates to manage and deliver high-quality digital services throughout the entire service lifecycle. Learners gain the skills needed to handle service relationships, maintain service levels, drive operational reliability, and achieve measurable outcomes for customers.

Develop service management expertise with the ITIL® 5 Service Certification
Strengthen decision-making across changing service environments
Learn to use metrics and success factors to evaluate service effectiveness

Dates & Prices

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ITIL® 5 Service Certification Black Friday Offers

ITIL® 5 Service Certification is part of our Black Friday sale. Lock in 50% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM £995 ~~£1,995~~ SAVE £1,000

Offer ends 27 November 2026

ITIL® 5 Service Certification Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

Introduction to Digital Products and Services
Digital Product and Service Lifecycle Management Activities

Module 2: Discover

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Discover’ Activity
Steps and Outputs of the 'Discover’ Activity
Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Design' Activity
Steps and Outputs of the 'Design' Activity
Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Acquire' Activity
Steps and Outputs of the 'Acquire' Activity
Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Build' Activity
Steps and Outputs of the 'Build' Activity
Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Transition' Activity
Steps and Outputs of the 'Transition' Activity
Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

Key Concepts and Practices of the 'Operate' Activity
Steps and Outputs of the 'Operate' Activity
Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

Key Concepts and Practices of the 'Deliver' Activity
Steps and Outputs of the 'Deliver’ Activity
Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

Key Concepts and Practices of the 'Support' Activity
Steps and Outputs of the 'Support' Activity
Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

Managing the End-to-End Lifecycle
ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

ITIL, AI and Other Frameworks

ITIL® 5 Service Certification Exam Information

The ITIL® 5 Service Certification Exam assesses delegates’ understanding and application of modern service management concepts and practices. It focuses on service delivery, value co-creation, service relationships, and approaches for managing and improving services in digital environments.

The ITIL® 5 Service Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Score: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

Who Should Attend this ITIL® Version 5 Service Certification?

This course is suitable for professionals involved in managing, delivering, operating, or supporting digital services. It is particularly relevant to those who want to strengthen their understanding of the digital product and service lifecycle, service performance, and end-to-end service delivery. The following professionals can benefit from this course:

Service Managers
Support Managers
Incident Specialists
Process Owners
IT Analysts
IT Operations Professionals
Service Desk Analysts

Prerequisites for the ITIL® Version 5 Service Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification.

ITIL® Version 5 Service Certification Overview

The ITIL® Version 5 Service Certification Course develops knowledge of managing digital products and services across the full lifecycle. It introduces the key lifecycle activities, their outputs, success factors, and metrics.

Delegates will develop an understanding of how lifecycle activities are coordinated, measured, and managed across digital service environments. They will also explore how ITIL®, AI, and other frameworks can support effective product and service lifecycle management.

This 2-Day course offered by The Knowledge Academy helps delegates apply lifecycle management principles in digital service environments. It also prepares them for the official ITIL® Service (Version 5) Certification Exam.

ITIL® Version 5 Service Certification Course Objectives

To explain the key concepts of digital product and service lifecycle management
To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities
To identify the steps, outputs, success factors, and metrics across lifecycle activities
To understand how lifecycle activities work together across digital products and services
To explore how ITIL®, AI, and other frameworks support lifecycle management
To prepare effectively for the official ITIL® Service (Version 5) Certification exam

Learning Outcomes of this ITIL® Version 5 Service Certification

After completing this ITIL® Version 5 Service Certification Course, delegates will be better equipped to manage and improve digital services across their lifecycle. They will strengthen their ability to support value co-creation, improve service experiences, use evidence to guide decisions, and drive continual improvement.

What's Included in this ITIL® Version 5 Service Certification?

World-Class Training from Experienced Instructors
ITIL® Version 5 Service Certification Examination
Interactive Learning with 24*7 Support
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training Leeds. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 1,276,803 organisations

The Knowledge Academy is an approved training supplier to 1,276,803 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Leeds venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Leeds is the third largest city in the UK and has a population of around 750,000 people. It is based in West Yorkshire and has the second busiest railway station in England. There are a total of 110,000 students in Leeds attending the local schools. There are a total of 220 primary schools, 39 secondary schools and 6 special learning centres. There are a number of private schools including the oldest one; The Grammar School at Leeds. Also in Leeds are a number of Jewish and Muslim schools. There are four different universities in Leeds including University of Leeds, Leeds Trinity University, Leeds Beckett University and University of Law. The University of Leeds is the largest of these with a total of 31,000 students, 21,000 of these being full time. It was established in 1904 and is seen as the eighth largest university in the country. The rate of unemployment in Leeds is at 4.7%. This is lower than the national average of Britain which is 7.6%.

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Ways to take ITIL® 5 Service Certification in Leeds

Classroom

Face to face with your trainer in a small group, at our Leeds venue in Leeds.

Best for: people who learn best in the room.

2 days · next Wed 27 Jan 2027

See classroom dates

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Wed 9 Dec 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

ITIL® 5 Service Certification Schedule in Leeds

Classroom · Leeds

Next: Wed 27 Jan 2027

4 dates in 2027 · 2 days · £3,995

View classroom dates

Live Online · Same trainer and syllabus Soonest

Next: Wed 9 Dec 2026

8 upcoming dates · 2 days · £1,995

View online dates

Classroom · Leeds

Online Instructor-Led

Online Self-Paced

Onsite

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Package deals for ITIL® 5 Service Certification in Leeds

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification £1995
ITIL® 5 Product Certification £1995
ITIL® 5 Service Certification £1995
ITIL® 5 Experience Certification £1995
ITIL® 5 Transformation Certification £1995

Total Without Package: £9975

Package Price: £5995 (Save £3980)

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ITIL® 5 Service Certification - in Leeds FAQs

What is the ITIL® Service (Version 5) Certification Course?

The ITIL® (Version 5) Service Certification Course focuses on managing digital products and services across the end-to-end lifecycle. It helps delegates understand how lifecycle activities are coordinated, measured, and supported to achieve effective service delivery.

Who should attend the ITIL® (Version 5) Service Certification Course?

This course is suitable for Service Managers, Support Managers, Incident Specialists, Process Owners, IT Analysts, IT Operations Professionals, and Service Desk Analysts. It is particularly relevant to professionals responsible for managing, operating, delivering, or supporting digital services.

What skills will I gain from this ITIL® 5 Service Certification Training?

Delegates will strengthen their ability to manage lifecycle activities, monitor service performance, coordinate service delivery, and interpret success factors and metrics with this ITIL® 5 Service Training. They will also develop a clearer understanding of how digital products and services are managed across their full lifecycle.

What is the ITIL® 5 Service Certification exam format?

The exam consists of 40 multiple-choice questions and lasts 90 minutes. It is an open-book examination, and delegates must achieve a minimum score of 70% to pass the exam and be eligible for certification.

How can I prepare for the ITIL® 5 Service Certification exam?

This ITIL® 5 Service Training Course helps delegates prepare by covering the key lifecycle activities, concepts, metrics, and service management practices assessed in the exam. Instructor-led guidance, structured learning, and course materials also support revision and exam readiness.

What career opportunities can ITIL® 5 Service Certification support?

This ITIL® 5 Service Course can support professional development in roles such as Service Manager, IT Operations Manager, Support Manager, Service Delivery Manager, IT Analyst, and Service Management Consultant. Career progression will also depend on existing experience, qualifications, and organisational requirements.

How does the ITIL® 5 Service Certification benefit service management professionals?

ITIL® 5 Service Course helps service management professionals strengthen their understanding of end-to-end digital service delivery and lifecycle management. It can support more structured decision-making, performance monitoring, and coordination across service activities.

Is ITIL® 5 Service Certification recognised by employers in Leeds?

Yes, ITIL® is widely recognised in service management across organisations and industries worldwide. The ITIL® 5 Service Certification demonstrates knowledge of managing digital products and services across their lifecycle, supporting its relevance to employers in Leeds.

How long does ITIL® 5 Service Certification remain valid?

ITIL® 5 Service Certification is issued with a three-year renewal date. Professionals can keep their certification current through approved renewal routes, including CPD activities or completing another certification within the same product suite.

Why choose The Knowledge Academy in Leeds over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 5 Service Certification in Leeds?

The training fees for ITIL® 5 Service Certification in Leeds starts from £1995

Which is the best training institute/provider of ITIL® 5 Service Certification in Leeds?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Leeds?

Please see our ITIL® Certification Training courses available in Leeds

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