ITIL® 4 Practitioner: Release Management Training Course in Virtual

ITIL® 4 Practitioner: Release Management Training Course Outline

Module 1: Key Concepts of the Practice

• Purpose of the Practice
• PSFs and Key Metrics of the Practice
• Key Terms/Concepts
  • Release
  • CI/CD and Release Management
  • Release Model
  • Push/Pull Conditions

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice
• How to Position the Practice in the Organisational Structure?

Module 4: Information and Technology Support and Enable the Practice

• Tools Application
• Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties
• How Partners and Suppliers Can Support the Practice?

Module 6: ITIL Capability Model Can be Used to Develop the Practice

• How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

• Release Management Success and Supported by the ITIL Guiding Principles

ITIL® 4 Practitioner: Release Management Training Course Exam Information

The ITIL® 4 Practitioner: Release Management Training Course Exam assesses individuals' understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide individuals with best practice guidance on how to make new and changed services and features available for use.

• Question Type: Multiple Choice
• Total Questions: 20 
• Total Marks: 20 Marks 
• Pass Mark: 65%, or 13/20 Marks
• Duration: 30 Minutes
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Practitioner: Release Management Training Course?

This ITIL® 4 Practitioner: Release Management Course is designed for anyone who wants to enhance their proficiency in Release Management practices. A wide range of professionals can benefit from ITIL Training:

• Release Managers
• IT Managers
• Software Developers
• DevOps Engineers
• Project Managers
• Service Delivery Managers
• Quality Assurance/Test Managers
• Systems Administrators

Prerequisites of the ITIL® 4 Practitioner: Release Management Training Course

There are no formal prerequisites for attending this ITIL® 4 Practitioner: Release Management Training Course.

ITIL® 4 Practitioner: Release Management Training Course Overview

The ITIL® 4 Practitioner: Release Management Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the release of IT services and software into production environments. Release management is a critical process that ensures the smooth and controlled deployment of changes, updates, and new services, minimising disruption to business operations.

IT Managers, Release Managers, Change Managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Release Management Training Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of release management principles, processes, and best practices to improve service delivery efficiency and minimise business disruptions.

During this 1-day training course, delegates will learn the inputs, outputs, and key activities involved in the release processes, understanding how to seamlessly integrate Release Management into their organisation's value streams. They will also learn the roles and competencies essential for effective release management, aligning these practices within the organisational structure.

ITIL® 4 Practitioner: Release Management Training Course Objectives

• To understand the purpose and significance of release management practices
• To identify and define key terms and concepts within release management
• To comprehend the inputs, outputs, and activities involved in processes
• To integrate release management effectively into organisational value streams
• To delineate roles and competencies crucial for successful release management
• To leverage information technology to support and enable release management

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage the release of IT services and software within their organisation. They will be better prepared to plan, coordinate, and implement releases successfully, ultimately contributing to improved service delivery efficiency and customer satisfaction.

What's included in this ITIL® 4 Practitioner: Release Management Training Course?

• ITIL® 4 Practitioner: Release Management Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack