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ITIL® 4 Practitioner: Problem Management Training is part of our Black Friday sale. Lock in 60% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

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ITIL® 4 Practitioner: Problem Management Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Practitioner: Problem Management Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice
  • Practice Success Factors (PSF) & Key Metrics of the Practice
  • Key Terms and Concepts
    • Problem
    • Known Error
    • Problem Prioritisation
    • Reactive and Proactive Problem Management
    • Workaround
    • Technical Debt
    • Problem Model

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice into the Organisation’s Value Streams

Module 3: Roles and Competencies of the Practice

  • Responsibilities of the Key Roles of The Practice
    • Problem Manager
    • Problem Coordinator
  • How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice

  • Tools Application
  • Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties

Module 6: How the ITIL® Capability Model Can Be Used to Develop the Practice

  • How do Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Recommendations for Problem Management Success
  • How are they supported by the ITIL® Guiding Principles?
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ITIL® 4 Practitioner: Problem Management Exam Information 

The ITIL® 4 Practitioner: Problem Management Exam assesses participants' understanding of the ITIL® 4 principles and practices related to problem management. This certification focuses on effectively identifying, managing, and preventing incidents to minimise business impact and improve service quality. 

  • Type of Questions: Multiple Choice 
  • Total Questions: 20 
  • Number of marks: 20 Marks 
  • Pass mark: 65%, or 13/20 Marks 
  • Duration: 30 Minutes
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Who should attend this ITIL® 4 Practitioner: Problem Management Training Course?

The ITIL® 4 Practitioner: Problem Management Training Course is beneficial not only for individuals directly engaged in Problem Management activities but also for a broad spectrum of professionals in the IT and business sectors who wish to enhance their understanding of effective IT Service Management. A wide range of professionals can benefit from this ITIL Certification Course, including:

  • Problem Managers and Teams
  • Service Desk Agents and Managers
  • IT Service Managers
  • IT Operations Managers
  • IT Consultants
  • Incident Managers
  • IT Professionals
  • Business Managers

Prerequisites of the ITIL® 4 Practitioner: Problem Management Training Course

To attend this ITIL® 4 Practitioner: Problem Management training, candidates should possess a basic understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Problem Management Training Course Overview

The ITIL® 4 Practitioner: Problem Management Training is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage problems within an IT service environment. Problem management plays a crucial role in identifying the root causes of incidents, preventing their recurrence, and minimising their impact on business operations.

IT Managers, Problem Managers, Incident Managers, Service Desk Analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Problem Management Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of problem management principles, processes, and best practices to improve service reliability and minimise business disruptions.

The Knowledge Academy’s 1-day ITIL Certification Course provides delegates with comprehensive knowledge and practical skills in ITIL® 4 Problem Management practices. During this ITIL Certification Training, they will learn essential concepts such as problem identification, root cause analysis, proactive prevention, and effective problem resolution techniques.

Course Objectives

  • To understand the importance of problem management in IT service management
  • To learn problem management principles, processes, and best practices
  • To develop skills in identifying, classifying, and prioritising problems
  • To conduct thorough problem investigations to identify root causes
  • To implement corrective actions to prevent problem recurrence
  • To empower IT professionals to drive continual improvement through effective problem management practices

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to effectively manage problems within their IT service environment. They will be better prepared to identify and address the root causes of incidents, minimise service disruptions, and improve service reliability, ultimately enhancing customer satisfaction and business performance.

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What’s included in the ITIL® 4 Practitioner: Problem Management Training Course?

  • ITIL® 4 Practitioner: Problem Management Training Examination
  • World-class training sessions from Experienced Instructors
  • Digital Delegate Pack
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Train Your Workforce

Looking for ITIL® 4 Practitioner: Problem Management Training in-house or onsite training Dundee. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,550 organisations

The Knowledge Academy is an approved training supplier to 53,550 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Dundee venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Dundee is the fourth largest city in Scotland. It has a population of around 148,000 people and is located in the east central Lowland of the Firth of Tay. There are around 37 primary schools and 9 secondary schools in Dundee serving around 20,000 pupils. There is also a special school which caters for children with learning difficulties. Dundee College is the largest further education college in the city providing higher education such as A Levels and vocational courses. There are two universities in Dundee; The University of Dundee and Abertay University. The University of Dundee was established in 1881 and became an independent institute in 1967. The university provides a lot of research into the biomedical fields and contains of the top medical schools in the country. The Abertay University provides a range of courses including computing, creative technology and computer game design courses. Its most famous alumni include the creators of Grand Theft Auto. The biggest employers in Dundee are the NHS, Dundee City Council and the University of Dundee. Its employees mostly commute within thirty minutes of the city.

Popular searched areas in and around Dundee include:-

  • Broughty Ferry
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Ways to take ITIL® 4 Practitioner: Problem Management Training in Dundee

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 29 Jan 2027

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for ITIL® 4 Practitioner: Problem Management Training in Dundee

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner: Problem Management Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner: Problem Management Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Certification Training | ITIL® 4 Practitioner: Problem Management Training in Dundee FAQs

What is ITIL® 4 Problem Management?

ITIL® 4 Problem Management focuses on identifying, analysing, and resolving recurring incidents to prevent future disruptions, ensuring the continuous improvement of IT services.

Are there any prerequisites for taking the ITIL® 4 Problem Management Training Course?

There are no formal prerequisites to attend this ITIL® 4 Practitioner: Problem Management Training.

Who should attend this ITIL Certification Course?

This ITIL® 4 Practitioner: Problem Management Training Course is designed for IT professionals, service managers, and practitioners involved in problem management processes, aiming to enhance their skills and align with ITIL® 4 practices.

What are the benefits of taking a Problem Management Course?

Participants gain practical skills to identify, analyse, and address IT service disruptions efficiently, contributing to improved service quality, increased customer satisfaction, and enhanced overall IT performance.

What is the duration of this ITIL Certification Course?

The duration of this ITIL® 4 Practitioner: Problem Management Training Course is 1 day.

What are Practices in Problem Management?

The ITIL® 4 Practitioner: Problem Management Training Course covers key problem management practices such as incident correlation, trend analysis, error control, and proactive prevention strategies.

What will I learn in this ITIL® 4 Practitioner: Problem Management course?

Delegates will learn to apply problem management techniques, analyse trends, implement preventive measures, and align their problem-solving skills with ITIL® 4 principles for effective IT service management.

Why choose The Knowledge Academy in Dundee over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL Certification Course.

Will I receive a certificate upon completing this ITIL® 4 Practitioner: Problem Management Training?

Yes, delegates will receive an ITIL® 4 Practitioner: Problem Management Certificate upon completing this course.

How will this course help me prepare for the ITIL® 4 Practitioner: Problem Management exam?

This course provides in-depth training on problem management techniques, root cause analysis, and continuous improvement practices aligned with ITIL® standards. It thoroughly prepares you for the ITIL® 4 Practitioner: Problem Management exam.

What are the technical requirements for the ITIL® 4 Practitioner: Problem Management exam?

The technical requirements for the ITIL® 4 Practitioner: Problem Management exam include a stable internet connection, a computer that meets the software provider’s specifications, and a webcam for proctoring purposes.

What is the cost/training fees for ITIL® 4 Practitioner: Problem Management Training in Dundee?

The training fees for ITIL® 4 Practitioner: Problem Management Training in Dundee starts from £1495

Which is the best training institute/provider of ITIL® 4 Practitioner: Problem Management Training in Dundee?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner: Problem Management Training.

What are the best ITIL® Certification Training courses in Dundee?

Please see our ITIL® Certification Training courses available in Dundee

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