ITIL® 4 Leader Digital And IT Strategy DITS in Virtual | ITIL® 4 Training in Virtual

ITIL® 4 Leader: Digital and IT Strategy DITS Course Outline

Module 1: Understand the Key Concepts of Service Management

• Recall the Definition of:
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service Management
  • Sponsor
• Describe the Key Concepts of Creating Value with Services:
  • Cost
  • Value
  • Organisation
  • Outcome
  • Output
  • Risk
  • Utility
  • Warranty
• Describe the Key Concepts of Service Relationships:
  • Service Offering
  • Service Relationship Management
  • Service Provision
  • Service Consumption

Module 2: Understand How the ITIL Guiding Principles Can Help an Organisation Adopt and Adapt Service Management

• Describe the Nature, Use, and Interaction of the Guiding Principles
• Explain the Use of the Guiding Principles:
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate

Module 3: Understand the Four Dimensions of Service Management

• Describe the Four Dimensions of Service Management:
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 4: Understand the Purpose and Components of the ITIL Service Value System

• Describe the ITIL Service Value System

Module 5: Understand the Activities of the Service Value Chain, and How They Interconnect

• Describe the Interconnected Nature of the Service Value Chain and How This Supports Value Streams
• Describe the Purpose of Each Value Chain Activity:
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support

Module 6: Know the Purpose and Key Terms of 15 ITIL Practices

• Recall the Purpose of the Following ITIL Practices:
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • IT Asset Management
  • Monitoring and Event Management
  • Release Management
  • Service Configuration Management
  • Deployment Management
  • Continual Improvement
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
• Recall Definitions of the Following ITIL Terms:
  • IT Asset
  • Event
  • Configuration Item
  • Change
  • Incident
  • Problem
  • Known Error

Module 7: Understand 7 ITIL Practices

• Explain the Following ITIL Practices in Detail, Excluding How They Fit Within the Service Value Chain:
  • Continual Improvement
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Course is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organisations. This ITIL Certification beneficial for a variety of professionals including:

• IT Service Managers
• IT Project Managers
• Enterprise Architects
• Quality Assurance Managers
• Digital Service Professionals
• Business Strategists
• Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this ITIL® 4 Leader: Digital And IT Strategy Certification.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework globally. ITIL directs an organisation's and individuals' use of technology as a tool to promote business change, transformation, and development.

IT Executives, IT Directors, Digital Transformation Leaders, and anyone involved in shaping digital and IT strategies within their organisation should prioritise participating in the ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification. This ITIL Certification is essential for individuals seeking to enhance their understanding of digital strategy frameworks, leverage emerging technologies, and drive strategic alignment between IT and business objectives.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course by The Knowledge Academy, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Objectives

• To understand the impact of disruptive technologies on strategic IT planning and execution
• To learn to manage risks and enable business value in a digital environment
• To develop skills to drive successful digital transformation within an IT organisation
• To gain proficiency in using ITIL frameworks for strategic decisions and operations
• To develop leadership skills for facilitating effective collaboration in strategy development
• To attain knowledge to align digital and IT strategies with business objectives.

Upon completion of the ITIL Certification, delegates  will be equipped with the knowledge, skills, and certification necessary to lead digital transformation initiatives and shape IT strategies that drive organisational success. They will be better prepared to navigate the complexities of digital disruption, leverage emerging technologies, and create value through strategic alignment between IT and business objectives.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

• ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
• Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

• Question Type: Multiple Choice 
• Total Questions: 30  
• Total Marks: 30 Marks  
• Pass Mark: 70%, or 21/30 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book