Course information

ISO 10001 Quality Management System Training​ Course Outline

Module 1: Introduction to ISO 10001 Standard

  • Introduction
  • Scope
  • Normative References
  • Terms and Definition

Module 2: Guiding Principles

  • General
  • Commitment
  • Capacity
  • Transparency
  • Accessibility
  • Responsiveness
  • Information Integrity
  • Accountability
  • Improvement
  • Confidentiality
  • Customer-Focused Approach
  • Competence and Timeliness

Module 3: Code Framework

  • Context of the Organisation
  • Establishment
  • Integration
  • Case Study

Module 4: Planning, Design, Development, and Implementation

  • Determine Code Objectives
  • Gather and Assess Information
  • Obtain and Assess Input from Relevant Interested Parties
  • Prepare Code
  • Prepare Performance Indicators
  • Prepare Code Procedures
  • Prepare Internal and External Communication Plan
  • Determine Resources Needed
  • Implementation

Module 5: Maintenance and Improvement

  • Collection of Information
  • Evaluation of Code Performance
  • Evaluation of the Satisfaction with the Code
  • Review of the Code and Code Framework
  • Continual Improvement
  • Case Study

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Who should attend this ISO 10001 Quality Management System Training Course?

This ISO 10001 Quality Management System Training Course is designed for professionals involved in quality management, customer satisfaction, and organisational improvement. The following professionals can greatly benefit from attending this course:

  • Quality Managers
  • Customer Service Managers
  • Process Improvement Specialists
  • Auditors
  • Quality Assurance Professionals
  • Customer Experience Managers
  • Compliance Officers

Prerequisites of the ISO 10001 Quality Management System Training Course

There are no formal prerequisites for this ISO 10001 Quality Management System Course. However, familiarity with Quality Management concepts can be beneficial for the delegates.

ISO 10001 Quality Management System Training Course Overview

ISO 10001 pertains to Quality Management Systems (QMS), emphasising customer satisfaction through effective processes. It holds relevance in ensuring consistent delivery of quality products or services, fostering customer trust, and enhancing competitiveness in today's market driven by customer-centricity.

Proficiency in ISO 10001 is essential for Quality Managers, Auditors, Compliance Officers, Customer Service Professionals, and those overseeing business operations. Mastery of this standard enables them to implement robust QMS practices, prioritise customer needs, and enhance customer satisfaction, which is crucial for sustaining business success.

This 1-day training delves into ISO 10001's principles, covering customer-focused strategies, quality assurance, and continual improvement. Delegates gain insights into enhancing customer satisfaction, implementing effective QMS, and aligning business processes with customer expectations, enhancing their capability to deliver superior products or services.

Course Objectives:

  • To comprehend the principles of ISO 10001 for Quality Management Systems
  • To implement customer-focused strategies to enhance satisfaction
  • To establish and maintain effective QMS practices within organisations
  • To prioritise customer needs and expectations in business operations
  • To ensure continual improvement in product/service quality
  • To align business processes with customer-centric approaches

Delegates completing this ISO Certification Course will possess comprehensive expertise in ISO 10001, enabling them to implement and maintain robust Quality Management Systems focused on enhancing customer satisfaction. They'll have the skills to prioritise customer needs, improve product/service quality, and align business processes effectively.

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What’s included in this ISO 10001 Quality Management System Course?

  • ISO 10001 Quality Management System Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 10001 Quality Management System Certificate
  • Digital Delegate Pack

ISO 10001 Quality Management System​ Exam Information 

To achieve the ISO 10001 Quality Management System Training, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes

Why choose us

Our Milton Keynes venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

Popular searched areas in and around Milton Keynes include:-

  • Bletchley
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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Address

Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10001 Quality Management System Training | ISO Training in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ISO 10001 Quality Management System Training | ISO Training in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 10001 Quality Management System Training | ISO Training in Milton Keynes sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 10001 Quality Management System Training | ISO Training in Milton Keynes FAQs

The International Organisation for Standardisation (ISO) is an independent international organisation that develops standards, frameworks, principles, and requirements needed for evaluating and reporting various systems and bringing consistency to businesses' working globally.
There are no formal prerequisites for attending this ISO 10001 Training course.
This ISO 10001 Training course is suitable for anyone who wants to learn about developing, implementing, and maintaining a compliant and successful Quality management system.
ISO 10001 standard refers to planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. It is valid to product-related codes, including different promises made to customers by an organisation regarding their behaviour.
Professionals who hold knowledge and skills in Quality Management systems (QMS) are highly desirable by almost every organisation. Attending our ISO 10001 training course allows you to gain in-depth knowledge regarding QMS to get a job with a high pay scale.
In this ISO 10001 training course, you will learn various concepts such as code framework, prepare performance code, determine resource needs, guiding principles, terms and definitions, determine code objectives, evaluation of code performance, continual improvement, etc.
The training fees for ISO 10001 Quality Management System Training certification in Milton Keynes starts from £1495
The Knowledge Academy is the Leading global training provider for ISO 10001 Quality Management System Training.
Please see our ISO Certification courses available in Milton Keynes
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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