ILM Level 2

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (66 hours)

ILM Level 2 Certificate in Team Leading Assessment

ILM Level 2 Certificate in Team Leading Course Outline

Total Credit Value: 15

Total Guided Learning Hours: 66

Unit 8002-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Understand the Role and Responsibilities of the Team Leader

  • Role of the Team Leader
  • Functions and Responsibilities of the Team Leader Within the Team
  • Limits of the Team Leaders Authority and their Accountability

Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

  • Personal Skills and Abilities for Effective Team Leading
  • Using Reflective Learning Skills to Improve Performance
  • Areas of Strength and Possible Improvement
  • Gather Feedback on Own Performance from Different Sources
  • Receiving and responding positively to feedback
  • Interpret the Feedback and List Areas for Improvement
  • Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8002-251: Improving Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements in Relation to Team Performance

  • Organisations Requirements of the Team in Line with Company Policy
  • Teams Objectives in Achieving Organisational Targets
  • How the Individual Performance of Team Members Affects the Overall Performance of The Team?

Module 4: Understand How to Address Underperformance

  • Identify Indicators of Under-Performance in Relation to Own Team
  • Possible Causes of Under-Performance
  • Ways to Identify Areas of Concern or Under-Performance
  • Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
  • Interpersonal Behaviour and Its Impact

Module 5: Understand the Role of Motivation in Improving Performance

  • Recognised Theory of Motivation
  • Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
  • Simple Motivation Models at Work
  • Using Rewards (Behavioural) and Positive Feedback to Optimise Performance

Unit 8002-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals

  • Role and Purpose of Objectives and Targets
  • Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
  • Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
  • Distinction Between Policies and Procedures
  • Working According to Organisation’s Objectives, Policies, Procedures, and Priorities

Module 7: Understand How to Plan and Allocate Work

  • Key Stages When Planning and Allocating Work
  • How Work is Allocated to Meet Team Objectives?
  • Check Team Members are Understand their Allocated Work
  • Importance of Knowing Individual Team Members’ Strengths in their Work Roles
  • Simple Techniques for Scheduling Work
  • Effective Methods of Communication to Give Instructions and Achieve Performance Standards

Module 8: Understand How to Monitor a Team’s Performance Against the Plan

  • Method to Monitor the Teams Performance Against the Plan
  • Action the Team Leader Could Take to Rectify Underachievement Against the Plan
  • Methods to Monitor Actual Performance
  • Ways to Ensure Team Members Understand Monitoring Systems
  • Recording Outputs/Variances/Actions
  • Types of Quality Standards and Their Purpose
  • Quality Checks/Inspections Vs Standards
  • Taking Remedial/Corrective Action
  • Progress Chasing
  • Effective Reporting Back to Manager

Unit 8002-264: Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: Understand How to Plan for a Team Briefing

  • Aim of the Team Briefing
  • Needs/Expectations of the Team Prior to the Briefing

Module 10: Be Able to Deliver a Team Briefing

  • Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
  • How to Ensure the Team’s Understanding of the Team Brief?

Module 11: Be Able to Report Back on a Team Briefing

  • How Outcomes of the Briefing can Be Reported Back to Management?
  • Checking Understanding
  • Reporting Back to Management

Unit 8002-268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Understand the Difference Between Leadership and Management

  • Difference Between Leadership and Management
  • Why Leadership is Important Within Own Team

Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

  • Different Leadership Styles
  • Commonly Used Leadership Styles Within an Organisation
  • Effect This Leadership Styles has on a Team’s Performance
  • Leadership Style and Its Potential Impact on a Team

Unit 8002-276: Understanding Effective Team Working

Credit Value: 1

Guided Learning Hours: 3

Module 14: Understand Effective Working Teams

  • Characteristics of an Effective Team and the Advantages of Working in a Team
  • Possible Barriers to Effective Team Working
  • Possible Effects of Identified Barriers on the Team
  • How to Create and Maintain an Effective Team

Unit 8002-300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact

  • Problem, Its Nature Scope, and Impact
  • Ways to Recognise, Define, Investigate, and Analyse Problems
  • Objective Setting in Relation to Problem
  • Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 16: Know How to Gather and Interpret Information to Solve a Problem

  • Gather and Interpret Information to Identify Possible Solutions to a Problem
  • Difference Between Data and Information
  • How to Calculate and Use Simple Averages and Basic Summary Statistics?
  • How to Prepare and Use Grouped Data and Tables?
  • Interpretation of Charts and Diagrams

Module 17: Know How to Evaluate Options to Make a Decision

  • Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
  • Importance of Adequate and Relevant Information for Effective Decision-Making
  • Identification of What Information is Relevant to Specific Decisions
  • Decision Making Techniques

Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

  • Plan the Implementation and Communication of the Decision
  • Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
  • Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities

Unit 8002-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 19: Understand leadership styles

  • Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
  • Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?

Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential

  • Assess Own Leadership Behaviours and Potential in Context
  • Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
  • Role of Trust and Respect in Effective Team Leadership

Unit 8002-312: Understanding Conflict Management in the Workplace

Credit Value: 1

Guided Learning Hours: 4

Module 21: Understand Conflict Management in the Workplace

  • Causes of Conflict at Work
  • Stages in the Development of Conflict
  • Effects of Conflict on Individual and Team Performance at Work
  • Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace

Unit 8002-313: Understanding Stress Management in the Workplace

Credit Value: 1

Guided Learning Hours: 7

Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others

  • Causes and Impact of Stress in the Organisation
  • Symptoms of Stress in Self and Others
  • Practical Stress Management Techniques

Module 23: Understand How to Monitor a Team’s Performance Against the Plan

  • Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
  • How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
  • Principles of Counselling
  • Mentoring and the Mentoring Cycle
  • Range of Available Counselling and Support Mechanisms
  • Implications of Confidentiality

Unit 8002-314: Understanding Discipline in the Workplace

Credit Value: 1

Guided Learning Hours:5

Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

  • Legal Aspects of the Disciplinary Process
  • Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 25: Understand How to Monitor Discipline in the Workplace

  • Purpose of Disciplinary Procedure
  • Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
  • Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
  • Records and Other Means to Support and Monitor the Disciplinary Process

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Who should attend this ILM Level 2 Certificate in Team Leading Course?

The ILM Level 2 Certificate in Team Leading Training Course is well-suited for individuals seeking to enhance their understanding of Leadership and Management principles. This ILM Level 2 course can be beneficial for a wide range of professionals, including:

  • Project Managers
  • Middle Managers
  • Team Leaders
  • Assistant Managers
  • Department Managers
  • Project Coordinators
  • Frontline Managers

Prerequisites of the ILM Level 2 Certificate in Team Leading Course

There are no formal prerequisites to attend this ILM Level 2 Certificate in Team Leading Training Course.

ILM Level 2 Certificate in Team Leading Course Overview

The ILM Level 2 Certificate in Team Leading provides a foundational understanding of leadership principles, focusing on developing the essential skills required for effective team management. This course is particularly relevant for those new to leadership roles or aspiring to take on team-leading responsibilities. By exploring key concepts and practical approaches, delegates will gain confidence in leading teams and enhancing productivity.

Proficiency in this ILM Level 2 Certificate in Team Leading Course is crucial for professionals who wish to excel in supervisory roles. It is particularly beneficial for Team Leaders, Supervisors, and those looking to advance into managerial positions. Mastery of these skills enables professionals to manage teams effectively, ensuring that organisational goals are met efficiently while maintaining team morale and cohesion.

This 2-day ILM Level 2 training offered by The Knowledge Academy equips delegates with practical skills and knowledge to lead teams successfully. Through interactive sessions and real-world examples, delegates will learn to motivate their teams, handle conflicts, and communicate effectively. The course will also cover how to set objectives, delegate tasks, and evaluate team performance, ensuring that delegates are well-prepared to apply these skills in their workplace.

Course Objectives

  • To understand the principles of team-leading
  • To develop effective communication skills for leadership
  • To learn techniques for motivating and inspiring teams
  • To manage team dynamics and resolve conflicts
  • To set clear objectives and delegate tasks effectively
  • To evaluate team performance and provide constructive feedback

After completing this ILM Level 2 Certificate in Team Leading Certification, delegates will have the knowledge and confidence to lead teams effectively, improve team performance, and contribute to organisational success through strong leadership practices.

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What's included in this ILM Level 2 Certificate in Team Leading Course?

  • ILM Level 2 Certificate in Team Leading Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Certificate in Team Leading Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 2 Certificate in Team Leading Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (22 hours)

ILM Level 2 Award in Leadership and Team Skills

ILM Level 2 Award in Leadership and Team Skills ​​Course Outline

Total Credit Value: 5

Total Guided Learning Hours: 22

Unit 8000-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Role and Responsibilities of the Team Leader

  • Roles of a Team Leader
  • Responsibilities of the Team Leader within the Team
  • Authority
  • Accountability
  • Limits of Team Leader

Module 2: Feedback on Their Workplace Performance

  • Gather Feedback from Different Sources
  • Interpret Feedback
  • Skills Need to Effectively Manage Teams
  • Reflective
  • Learning
  • Practice as a Skill
  • Respond to Feedback

Unit 8000-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 3: How to Work Within the Organisational Guidelines?

  • Process for Planning and Allocating
  • Tips for Setting Successful Team Goals
  • Causes of Conflict in the Workplace
  • Policies and Procedures in the Workplace

Module 4: How to Plan and Allocate Work?

  • Planning and Monitoring Work
  • How to Successfully Allocate Work to Your Team?
  • Staff Scheduling
  • Effective Communication Strategies for the Workplace

Module 5: How to Monitor a Team’s Performance Against the Plan?

  • How to Monitor Team Performance?
  • Tips for Managing Underperforming Employees
  • Importance of Reporting

Unit 8000-259: Understanding Change in the Workplace

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand Change in the Workplace

  • Factors Affecting Organisational Change
  • Employee Reactions to Organisational Change
  • Barriers to Organisational Change, and How to Overcome Them?
  • Benefits from Change in the Workplace

Module 7: Implementation of Change in the Workplace

  • How to Implement Change in the Workplace?
  • Leadership and its Role in Change Management
  • Ways to Improve Team Cohesiveness in the Workplace

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Who should attend this ILM Level 2 Award in Leadership and Team Skills Course?

The ILM Level 2 Award in Leadership and Team Skills Training Course is recommended for individuals who wish to develop their Leadership abilities and enhance their skills in effectively managing and leading teams. This course is particularly beneficial for:

  • Team Members
  • Aspiring Team Leaders
  • Junior Supervisors
  • Frontline Employees
  • Shift Supervisors
  • Retail Associates
  • Administrative Staff

Prerequisite of the ILM Level 2 Award in Leadership and Team Skills Course

There are no specific prerequisites for this ILM Level 2 Award in Leadership and Team Skills Training Course.

ILM Level 2 Award in Leadership and Team Skills Course Overview

This is a vital course for individuals looking to enhance their Leadership and Team management abilities. In today's dynamic workplace, the shift from team member to team leader is a critical career step, making this course highly relevant for those aspiring to lead or further develop their Leadership skills.

Mastering the subject of Leadership and Team skills is essential for professionals in various roles, including New Team Leaders, First-time Managers, and those seeking career advancement. Effective leadership and teamwork are fundamental in fostering a productive work environment, ensuring clear communication, and achieving organisational goals

The Knowledge Academy's 1-day ILM Level 2 Course equips delegates with the essential knowledge and practical skills required for effective leadership and team management. This course provides a structured learning environment to help delegates understand and apply key management and leadership principles in their workplaces.

Course Objectives

  • To develop foundational Leadership skills
  • To enhance team management capabilities
  • To improve communication skills
  • To foster teamwork and collaboration
  • To boost problem-solving and decision-making
  • To prepare for career advancement

Upon completing this ILM Level 2 Course, delegates will acquire a solid foundation in Leadership and Team management, enabling them to effectively lead and manage teams in their professional roles. This certification will also enhance their career prospects, opening doors to higher-level positions and greater responsibilities in various industries.

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What's included in this ILM Level 2 Award in Leadership and Team Skills Course?

  • ILM Level 2 Award in Leadership and Team Skills Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Award in Leadership and Team Skills Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 2 Award in Leadership and Team Skills Assessment Information 

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor. 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (54 hours)

ILM Level 2 Certificate in Leadership and Team Skills Assessment

ILM Level 2 Certificate in Leadership and Team Skills Course Outline

Total Credit Value: 13

Total Guided Learning Hours: 54

Unit 8000- 250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Role and Responsibilities of the Team Leader

  • Role of a Team Leader
  • Responsibilities of a Team Leader
  • Outline the Limits of the Team Leader's Authority and their Accountability
  • Refer someone with senior authority

Module 2: Feedback on their Workplace Performance

  • Seek Feedback on Workplace Performance
  • Interpret the Feedback and List Areas for Improvement
  • Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8000- 251: Improve Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements

  • Team’s Objectives for Achieving Organisational Targets
  • How the Individual Performance of Team Members Affects Performance of Team

Module 4: How to Address Underperformance?

  • How the Individual’s Poor Performance of Team Members Affects Performance of Team
  • Possible Causes of Underperformance
  • List Actions that could be Taken to Rectify Underperformance

Module 5: Role of motivation to improve performance

  • Introduction to Motivation Theory
  • Actions to Motivate Team and Improve Performance

Unit 8000-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: How to Work Within the Organisational Guidelines?

  • Identify an Organisational Policy that Can Have an Effect on the Planning and Allocation of Work
  • Give an Example of a Target or Objective that a Team is Working to Achieve

Module 7: How to Plan and Allocate Work?

  • List the Key Stages When Planning and Allocating Work
  • Describe How Work is Allocated to Meet Team Objectives
  • Describe How to Check that Team Members Understand their Allocated Work

Module 8: How to Monitor a Team’s Performance Against the Plan?

  • Outline a Method to Monitor the Team's Performance Against the Plan
  • Describe an Action the Team Leader Could Take to Rectify Underachievement Against the Plan

Unit 8000- 264:  Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: How to Plan for a Team Briefing?      

  • State the Aim(S) of the Team Briefing
  • Needs/Expectations of the Team Prior to the Briefing
  • Objectives of the Team Briefing its Structure and Content

Module 10: Deliver a Team Briefing

  • Location for the Team Brief Ensuring Relevant Equipment is Sourced
  • Communicate the Relevant Information to the Team Prior to the Briefing
  • Conduct a Team Briefing Responding to Any Enquiries
  • Ensure the Team’s Understanding of the Team Brief

Module 11: Report Back on a Team Briefing

  • State How Outcomes of the Briefing Can be Reported Back to Management

Unit 8000- 268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Difference Between Leadership and Management

  • Difference Between Leadership and Management
  • Importance of Leadership Within Own Team

Module 13: Understand a Range of Leadership Styles​ and its Benefits

  • Range of Different Leadership Styles
  • Leadership style(s) within an organisation
  • Effects that Leadership has on a Team Performance
  • Identify Own Leadership Style and its Potential Impact on a team

Unit 8000- 300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 14: How to Describe a Problem, its Nature, Scope and Impact?

  • Explain a Problem, Nature Scope and Effect

Module 15: How to Gather and Interpret Information to Solve a Problem?

  • Problem Solving Tools and Techniques
  • Main Approaches to Problem Solving

Module 16: How to Evaluate Options to Decide?

  • Learn Decision Making Techniques for Solution

Module 17: Plan, Monitor and Review the Implementation and Communication of Decisions

  • Implementation and Communicating Decisions
  • Describe Monitoring and Review Techniques

Unit 8000-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 18: Understand Leadership Styles

  • Describe the Factors of Leadership Styles in Workplace Situations
  • Importance of Leadership Styles or Behaviours

Module 19: Leadership Qualities and Review Own Leadership Qualities and Potential

  • Personal Development as a Leader
  • Describe appropriate actions to enhance own leadership

Unit 8000- 320: Managing Workplace Projects

Credit Value: 2

Guided Learning Hours: 7

Module 20: How to Manage a Simple Workplace Project?

  • What is a Project?
  • Usage of simple tools
  • Project Planning Techniques
  • Understanding of Project Evaluation Technique

Module 21: Understand the Financial and Non-Financial Implications of a Workplace Project

  • Starting a Project
  • Understanding Arears Where Net Savings Can Be Achieved
  • Identify Wider Non-Financial Implications

Show moredown

Who should attend this ILM Level 2 Certificate in Leadership and Team Skills Course?

This ILM Level 2 Certificate in Leadership and Team Skills Training course is designed for the individual who wants to gain a comprehensive understanding of leading a team with confidence. However, the course will be more beneficial for:

  • Managers
  • Supervisors
  • Project Managers
  • Executives
  • Human Resources Professionals
  • Entrepreneurs
  • Business Owners
  • Department Heads

Prerequisites of the ILM Level 2 Certificate in Leadership and Team Skills Course

There are no formal requirements to attend this ILM Level 2 Certificate in Leadership and Team Skills training course.

ILM Level 2 Certificate in Leadership and Team Skills Course Overview

Leadership skills are the qualities and skills that enable people to manage projects, direct initiatives, and direct their teams toward goals. Leadership skills help in effective planning, managing, directing, and controlling tasks, which would enable organisations to achieve their desired goals. Team members are essential for business because effective team members are the ones who perform to accomplish the organisation's goals.

This training allows learners to inspire and motivate others to perform better. Being part of this training will provide individuals with crucial leadership and team skills that will allow them to handle teams and work in leading organisations in prominent job roles. HR Professionals, Managers, and Project Managers should aim to excel in this training to maximise their impact.

In this 2-day ILM Level 2 Certificate in Leadership and Team Training course by The Knowledge Academy, delegates will understand the essential concepts for leading a team and help their transition from team member to team leader. They will learn how to work within the organisational guidelines to achieve team goals and the importance of leadership.

Course Objectives

  • To understand the roles and responsibilities of the team leader
  • To be able to seek feedback on their workplace performance
  • To identify an organisational policy that can influence the planning and allocation of work
  • To know how to manage a simple workplace project efficiently
  • To prepare an action plan to address weaknesses and improve performance
  • To understand the financial and non-financial implications of a workplace project

After attending this course, delegates will be able to apply theories and models of motivation to leadership and take actions to rectify underachievement against the plan. They will be able to create effective and motivating working relationships.

Show moredown

What's included in this ILM Level 2 Certificate in Leadership and Team Skills Course?

  • ILM Level 2 Certificate in Leadership and Team Skills Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Certificate in Leadership and Team Skills Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 2 Certificate in Leadership and Team Skills Assessment Information

  • You'll complete one assessment for each unit you study, consisting of short questions and written tasks. 
  • You'll submit these online and they'll be marked by your ILM tutor.

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (9 hours)

ILM Level 2 Award in Effective Team Member Skills Assessment

ILM Level 2 Award in Effective Team Member Skills Course Outline

Total Credit Value: 3

Total Guided Learning Hours: 9

Unit 8003-230: Developing Yourself as an Effective Team Member

Credit Value: 3

Guided Learning Hours: 9

Module 1: Understand What is Meant by Teams and Teamwork

  • Difference Between a Group and a Team
  • Describe How a Group Becomes a Team
  • Outline the Characteristics of a Good Team
  • List the Advantages of Working in a Team

Module 2: Importance of Communication Within a Team

  • Important for People Working in Teams
  • Give Examples of Barriers to Communication

Module 3: Know How to Deal with Conflict in a Team

  • Examples of Behaviours that Could Cause Conflict
  • Outline Some Thing a Team Member can do

Module 4: Review Own Performance as a Team Member

  • Identify Own Strengths and Weakness as a Team Member
  • Identify Ways to Improve Own Ability to Function Effectively in a Team

Show moredown

Who Should Attend this ILM Level 2 Award in Effective Team Member Skills Course?

The Level 2 Award in Effective Team Member Skills is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. This course can be beneficial for a wide range of professionals, including:

  • Team Members
  • Project Coordinators
  • Junior Managers
  • Customer Service Representatives
  • Administrative Staff
  • Sales Associates
  • HR Assistants
  • Technical Support Staff

Prerequisites of this ILM Level 2 Award in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Award in Effective Team Member Skills Course Overview

The Level 2 Award in Effective Team Member Skills is designed to equip individuals with the fundamental skills required to excel in a team environment. In today’s collaborative workspaces, understanding how to function effectively within a team is crucial. This course delves into the essentials of teamwork, communication, and conflict resolution, making it relevant for professionals across various industries.

Mastering the art of teamwork is essential for any professional looking to contribute meaningfully to their organisation. Whether you’re an entry-level employee or a seasoned professional, the ability to work well within a team can significantly impact your career progression. This course is precious for professionals such as Project Coordinators and Junior Managers seeking to enhance their communication skills, manage conflict effectively, and improve their overall contribution to team success.

This 1-day training offered by The Knowledge Academy will provide delegates with practical insights and actionable strategies to enhance their effectiveness as team members. Through interactive sessions, delegates will explore the dynamics of teamwork, learn how to overcome communication barriers, and develop strategies for resolving conflicts within a team. By the end of the course, delegates will have the knowledge and tools to significantly improve their performance as team members. 

Course Objectives

  • To understand the key differences between a group and a team
  • To identify the characteristics of a successful team
  • To explore the importance of effective communication within a team
  • To learn techniques for resolving conflicts in a team setting
  • To assess personal strengths and weaknesses as a team member
  • To develop strategies to enhance personal effectiveness within a team

Upon completion of the Level 2 Award in Effective Team Member Skills, delegates will be equipped with the skills necessary to excel in team environments. They will be able to communicate more effectively, contribute to team success, and resolve conflicts with confidence.

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What’s Included in this ILM Level 2 Award in Effective Team Member Skills Course?

  • ILM Level 2 Effective Team Member Skills Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Effective Team Member Skills Certificate
  • Digital Delegate Pack

Show moredown

ILM Level 2 Award in Effective Team Member Skills Assessment Information   

  • You all complete one assessment for each unit you study consisting of short questions and written tasks 
  • You will submit these online and they will be marked by your ILM tutor 

Show moredown

accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (45 hours)

ILM Level 2 Certificate in Effective Team Member Skills Assessment

ILM Level 2 Certificate in Effective Team Member Skills Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 45

Unit 8003-227: Developing Effective Team Member Skills

Credit Value – 10

Guided Learning Hours – 36

Module 1: Responsibilities for Health and Safety within the Organisation

  • Organisation’s Health and Safety Policies, Practices
  • Identify a Hazard Within the Work Area and Outline the Risk
  • How an Incident or Accident Associated with This Hazard?
  • Responsibility in the Event of a Fire Evacuation or First Aid Incident

Module 2: Legal Requirements as a Team Member

  • Why an Employment Contract/Agreement is Necessary?
  • What They Should do if They Believe There is Unfair Discrimination?
  • Legal Obligations That Govern the Team

Module 3: Know how to contribute towards solving problems

  • Problem Faced by a Team in the Organisation
  • Solution Agreed by the Team Leader and the Team
  • How This Solution Could Be Implemented?

Module 4: Communicate Effectively with the Team

  • Identify own Strengths and Weaknesses in Communicating
  • Identify Ways in Which Own Ability to Communicate with Other Team Members

Module 5: Understand What is Required When Communicating with Those Outside the Team

  • Organisational Requirements When Communicating with Those Outside
  • What Team Members Could do to Improve Communication with People?

Module 6: Contribute to a Positive Work Environment Within a Diverse Team

  • contribute to a positive work environment within a diverse team
  • Example of Inappropriate Behaviour in the Team and Actions Should Be Taken

Module 7: How to use Physical Resources Efficiently?

  • Resources Required for a Specific Team Activity and Explain Why it is Important
  • How to Obtain Materials or Consumable Items for the Team?

Module 8: Manage Yourself and Your Time in Line with Your Team Goals

  • Identify Own Strengths and Areas for Improvement
  • Objectives to Help to Achieve the Team’s Goals or Targets
  • Simple Time Management Technique

Module 9: Manage Yourself in a Stressful Situation

  • Causes of Stress to Themselves and its Likely Impact on the Team
  • Manage the Recognised Stress
  • Sources of Support Available to the Individual in the Workplace

Unit 8003-230: Developing Yourself as an Effective Team Member

Total Credit Value – 3

Guided Learning Hours – 9

Module 10: Understand What is Meant by Teams and Teamwork

  • Difference Between a Group and a Team
  • Describe How a Group Becomes a Team
  • Outline the Characteristics of a Good Team
  • List the Advantages of Working in a Team

Module 11: Understand the Importance of Communication Within a Team

  • Important for People Working in Teams
  • Give Examples of Barriers to Communication

Module 12: Know How to Deal with Conflict in a Team

  • Examples of Behaviours that Could Cause Conflict
  • Outline Some Thing a Team Member can do

Module 13: Review Own Performance as a Team Member

  • Identify Own Strengths and Weakness as a Team Member
  • Identify Ways to Improve Own Ability to Function Effectively in a Team

Show moredown

Who Should Attend this ILM Level 2 Certificate in Effective Team Member Skills Course?

The ILM Level 2 Certificate in Effective Team Member Skills Course is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. It is particularly beneficial for those seeking to improve their communication skills, conflict resolution abilities, and overall effectiveness as team members.

  • Team Members 
  • Project Coordinators 
  • Junior Managers 
  • Customer Service Representatives 
  • Administrative Staff 
  • Sales Associates 
  • HR Assistants 
  • Technical Support Staff 

Prerequisites of this ILM Level 2 Certificate in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Certificate in Effective Team Member Skills Course Overview

The ILM Level 2 Certificate in Effective Team Member Skills is designed to equip individuals with the essential skills and knowledge required to be effective and valuable team members. In today’s collaborative work environments, working well within a team is crucial for achieving personal and organisational success. This course provides delegates with practical tools and techniques to enhance their teamwork abilities, ensuring they can contribute positively to any team setting.

Proficiency in team dynamics and collaboration is vital for professionals at all levels, particularly those new to the workplace or those looking to improve their interpersonal skills. Whether you’re an entry-level employee or seeking to enhance your team contributions, mastering these skills can improve job performance and career progression. This course is ideal for Team Members, Project Coordinators, and Technical Support Staff.

This 2-day training course by The Knowledge Academy allows delegates to learn and practice key skills such as communication, problem-solving, and decision-making within a team context. Through interactive workshops and practical exercises, delegates will gain insights into the principles of effective teamwork, conflict resolution, and how to contribute to team goals. By the end of the course, delegates will be better equipped to work collaboratively and effectively within any team.

Course Objectives

  • To understand the role and importance of being an effective team member
  • To develop communication skills that enhance team collaboration
  • To learn problem-solving techniques within a team setting
  • To explore decision-making processes in teams
  • To understand the dynamics of team roles and responsibilities
  • To gain strategies for resolving conflicts within a team

After completing the course certification, delegates will possess the skills and confidence to contribute more effectively to their teams, leading to better collaboration, productivity, and job satisfaction.

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What’s Included in this ILM Level 2 Certificate in Effective Team Member Skills Course?

  • ILM Level 2 Effective Team Member Skills Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Effective Team Member Skills Certificate
  • Digital Delegate Pack

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ILM Level 2 Certificate in Effective Team Member Skills Assessment Information 

  • You will complete one assessment for each unit you study, consisting of short questions and written tasks.  
  • You will submit these online, and they will be marked by your ILM tutor.

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accredited by

Our ILM Approved Centre course is accredited by ILM

Online Self-paced (14 hours)

ILM Level 2 Award in Effective Mentoring Skills Assessment

ILM Level 2 Award in Effective Mentoring Skills Course Outline

Qualification Level - Award

Total Credit Value – 5

Total Guided Learning Hours – 14

Unit 8584-200: Understanding Mentoring

Credit Value- 2

Guided Learning Hours- 7

Module 1: Role of the Mentor and the Benefits of Mentoring

  • Role of an Effective Mentor
  • Mentoring Can Benefit Those Being Mentored in a Range of Situations
  • Identify Potential Barriers to Effective Mentoring
  • Overcome the Potential Barriers to Effective Mentoring

Module 2: Mentor Effective in Their Role

  • Key Skills Required to Be an Effective Mentor
  • Mentoring Model or Process That Can Be Followed When Mentoring
  • Use Questioning and Listening Techniques to Support Individuals Being Mentored
  • Give Feedback Within a Mentoring Role
  • Mentor Can Develop Trust with Individuals They Are Mentoring

Module 3: How to Organise Mentoring?

  • Plan for Effective Mentoring Sessions
  • State Examples of Goals That Would Be Agreed in an Effective Mentoring Session
  • Records Are Required When Mentoring an Individual

Unit 8584-201: Developing Mentoring Skills

Credit Value- 3

Guided Learning Hours- 7

Module 4: Commence Mentoring Sessions to Develop an Individual

  • Prepare a Plan for Effective Mentoring of an Individual
  • State the Agreed Goals of the Mentoring Sessions

Module 5: Undertake 3 Hours of Effective Mentoring

  • Evidence of Mentoring with an Individual Over a Period of at Least 3 Hours
  • Use Questioning and Listening Techniques to Support the Individual Being Mentored
  • Feedback to Support Individual Development
  • Trust Has Been Developed with the Individual Being Mentored
  • Maintain Appropriate Records of All Mentoring Sessions

Module 6: Review Their Own Performance as a Mentor

  • Review Own Mentoring Performance
  • Provide Evidence of a 1-hour Meeting with Their Tutor
  • Identify and Plan Areas for Future Development as a Mentor

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Who Should Attend This ILM Level 2 Award in Effective Mentoring Skills Course?

This Level 2 Award in Effective Mentoring Skills Course is ideal for individuals looking to develop foundational mentoring skills for application in various settings. It is especially beneficial for:

  • Team Leaders
  • Managers
  • HR Professionals
  • Supervisors
  • Educators
  • Community Leaders
  • Aspiring Mentors

Prerequisites of the ILM Level 2 Award in Effective Mentoring Skills Course

There are no formal prerequisites for this Level 2 Award in the Effective Mentoring Skills Course.

ILM Level 2 Award in Effective Mentoring Skills Course Overview

Mentoring has become an essential tool in various professional settings, fostering growth, and enhancing skills. The Level 2 Award in Effective Mentoring Skills Course is designed to equip individuals with the foundational knowledge and skills necessary for effective mentoring. Whether in the workplace, community, or voluntary sectors, understanding the nuances of mentoring can lead to more successful outcomes and personal development.

For professionals such as Managers, Team Leaders, and HR Specialists, mastering mentoring skills is crucial. The Level 2 Award in Effective Mentoring Skills Training provides the expertise needed to guide and support others effectively, promoting a positive and productive environment. This training is also valuable for anyone involved in development training or aspiring to take on mentoring roles.

This 1-day training by The Knowledge Academy offers delegates practical insights and hands-on experience in mentoring. By focusing on real-world applications and reflective practices, delegates will leave with actionable strategies to enhance their mentoring capabilities. The course structure is designed to be engaging and interactive, ensuring that all key aspects of mentoring are thoroughly covered.

Course Objectives

  • To understand the role and responsibilities of a mentor
  • To develop effective communication and active listening skills
  • To learn how to structure and plan mentoring sessions
  • To apply reflective practice in mentoring
  • To enhance problem-solving and decision-making skills in mentoring contexts

Upon completion, delegates will be equipped with the essential skills to excel in mentoring roles, driving positive outcomes and supporting the development of others in their professional journeys.

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What's included in this ILM Level 2 Award in Effective Mentoring Skills Course?

  • ILM Level 2 Award in Leadership and Team Skills Assessment
  • World-Class Training Sessions from Experienced Instructors
  • ILM Level 2 Award in Leadership and Team Skills Certificate
  • Digital Delegate Pack

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ILM Level 2 Award in Effective Mentoring Skills Assessment Information   

  • You will complete one assessment for each unit you study, consisting of short questions and written tasks.   
  • You will submit these online and they will be marked by your ILM tutor.

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344203999 or Enquire.

ILM Level 2 FAQs

The ILM Level 2 courses focus on developing essential leadership and management skills for aspiring team leaders or supervisors. They cover topics like communication, problem-solving, and workplace efficiency, aiming to build confidence and foundational management capabilities.
This course takes up to 1 to 2 days to complete, during which delegates participate in intensive learning sessions that cover various course topics.
A suitable ILM Level 2 Award in Leadership and Team Skills course. It covers essential management and leadership fundamentals, focusing on effective team communication, motivation, and problem-solving, designed for aspiring team leaders or new managers.
There are no formal prerequisites to attend these ILM Level 2 Training Courses.
ILM Level 2 courses provide foundational leadership and management skills, focusing on effective team communication, problem-solving, and task management. They build confidence in new or aspiring managers and offer practical knowledge to support career development and workplace success.
An ILM Level 2 course is equivalent to a GCSE-level qualification. It is ideal for aspiring team leaders or supervisors, offering foundational management skills such as communication, leadership, and performance management designed to enhance workplace effectiveness.
The ILM Level 2 course can be valuable for those starting in management or supervisory roles. It offers foundational leadership skills, practical techniques, and knowledge to enhance career prospects, especially for those with limited management experience.
To prepare for ILM Level 2 courses, review the core principles of leadership and management, focus on effective communication techniques, and understand essential team dynamics. Familiarise yourself with foundational management concepts and be ready for practical application scenarios.
The ILM Level 2 Training can enhance your effectiveness in your current role by developing essential leadership and management skills, improving communication, and fostering a better understanding of team dynamics. This leads to increased productivity and confidence in your responsibilities.
Completing ILM Level 2 courses can boost your salary by enhancing your leadership and management skills. Depending on your industry, role, and location, you can expect an increase.
After completing ILM Level 2 Training, focus on applying the leadership skills gained in real situations. Seek relevant work experience, pursue networking opportunities, explore ILM Level 3 Courses, and continually reflect on and improve your leadership practices.
Yes, you can register for multiple ILM Level 2 courses simultaneously, depending on the training provider's availability and scheduling. However, it’s essential to consider your capacity to manage the workload effectively across different subjects.
Please see our ILM Level 2 courses available in the United Kingdom
The Knowledge Academy is the Leading global training provider for ILM Level 2.
The training fees for ILM Level 2 in the United Kingdom starts from £2495
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