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Course Information

ITSM for DevOps Training Course Outline

Module 1: Introduction to IT Service Management (ITSM)

  • Overview of ITSM
  • ITIL Framework and Its Significance in ITSM
  • Benefits of ITSM in DevOps

Module 2: DevOps Overview

  • Understanding DevOps
  • DevOps Principles and Practices
  • Key Benefits of DevOps for ITSM   

Module 3: ITSM in DevOps

  • ITSM Implementation in DevOps
  • How ITSM Aligns with DevOps Principles?
  • Role of ITSM in Improving Service Quality and Delivery 

Module 4: Service Strategy in DevOps

  • Service Strategy Basics
  • How DevOps Aligns with Service Strategy?
  • Implementing Service Strategy in DevOps 

Module 5: Service Design and Transition in DevOps

  • Service Design Basics
  • How DevOps Aligns with Service Design?
  • Implementing Service Design in DevOps
  • Service Transition Basics
  • How DevOps Aligns with Service Transition?
  • Implementing Service Transition in DevOps

Module 6: Service Operation in DevOps

  • Service Operation Basics
  • How DevOps Aligns with Service Operation?
  • Implementing Service Operation in DevOps

Module 7: Continual Service Improvement (CSI) in DevOps

  • CSI Basics
  • How DevOps Aligns with CSI?
  • Implementing CSI in DevOps

Module 8: ITSM Tools for DevOps

  • Overview of ITSM Tools
  • ITSM Tools That Support DevOps Practices
  • Implementing ITSM Tools in DevOps

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Who should attend this ITSM For DevOps Training Course?

The ITSM for DevOps Training Course is tailored for professionals looking to bridge the gap between IT Service Management and DevOps practices. This course is ideal for individuals from various roles who aim to enhance their understanding of how ITSM principles align with and support DevOps methodologies. This DevOps Certification Course can be beneficial for the following professionals:

  • IT Managers and Directors
  • DevOps Engineers
  • Service Desk Managers
  • Software Developers
  • Quality Assurance/Test Engineers
  • Change Managers
  • IT Operations Managers
  • Business Analysts
  • Quality Managers

Prerequisites of the ITSM For DevOps Training Course

There are no formal prerequisites required for ITSM For DevOps Training Course. However, a basic understanding of both ITSM and DevOps concepts can be beneficial for the delegates.

ITSM for DevOps Training Course Overview

The intersection of IT Service Management (ITSM) and DevOps has become paramount in the IT domain today. The ITSM for DevOps Certification Course, offered by The Knowledge Academy, delves into this crucial synergy. It equips professionals with the necessary knowledge and skills to streamline IT operations, ensuring seamless collaboration between development and operations teams ultimately driving business success.

Proficiency in ITSM for DevOps is vital for professionals in the field of IT, particularly those involved in software development, system administration, and IT operations. Mastering this subject empowers individuals to bridge the gap between development and operations, fostering quicker, more reliable software releases. DevOps Courses like this one are essential for anyone aiming to excel in this dynamic and competitive industry, as they directly impact the efficiency and effectiveness of IT processes.

This intensive 1-day ITSM for DevOps Training Course offers a concentrated and practical approach to imparting essential skills. Delegates will gain an in-depth understanding of ITSM principles, DevOps practices, and their integration. They will learn to optimise processes, reduce downtime, and enhance collaboration between teams. Practical exercises, case studies, and expert guidance will empower delegates to implement DevOps practices effectively within their organisations.

Course Objectives:

  • To attain knowledge about ITSM principles and their role in DevOps
  • To learn about how to implement ITSM in DevOps for automation
  • To understand the service strategy and its alignment with DevOps
  • To learn about service design basics and its alignment with DevOps
  • To understand the role of CSI in continuous improvement in DevOps
  • To acquire skills about ITSM tools that support DevOps practises

After attending this ITSM for DevOps Certification Course, delegates will be able to implement ITSM in DevOps for faster and more agile delivery of IT services using various ITSM tools. 

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What’s included in this ITSM For DevOps Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • ITSM For DevOps Certificate
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ITSM for DevOps Training FAQs


ITSM stands for IT Service Management, which refers to the set of practices and processes used to manage and deliver IT services to meet business needs and customer expectations.
DevOps is a software development methodology that emphasises collaboration, communication, and automation between development and IT operations teams to deliver software faster and with greater efficiency.
ITSM for DevOps is the practices of aligning IT service management (ITSM) processes with DevOps principles for faster and more agile delivery of IT services. This involves improving collaboration, automation, and continuous improvement across IT and development teams.
We are able to provide support via phone & email prior to attending, during and after the course.
ITSM for DevOps is beneficial for faster delivery of IT services, improved quality and reliability, increased collaboration between IT and development teams, reduced errors and downtime, and a culture of continuous improvement and learning.
In this ITSM for DevOps Training course, you will learn about IT Service Management (ITSM), ITIL framework, DevOps principles, ITSM in DevOps, strategy, design, transition, operation, and continual service improvement (CSI) in DevOps, as well as ITSM tools.
This course is [ ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for ITSM for DevOps Training certification in the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for ITSM for DevOps Training.
Please see our DevOps Courses courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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