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Course Information

Consumer Protection Masterclass Course Outline

Module 1: Consumer Protection - An Overview

  • Rationale for Consumer Protection
  • Who is the Consumer and What is Consumer Interest?
  • Who is Responsible for Consumer Protection?
  • A Framework for Consumer Protection

Module 2: The United Nations Guidelines for Consumer Protection

  • International Instruments and Consumer Protection
  • United Nations Guidelines for Consumer Protection
  • Objectives, Scope of Application and General Principles
  • Principles for Good Business Practices
  • International Cooperation
  • International Institutional Machinery

Module 3: Consumer Law

  • Consumer Law in the United Nations Guidelines for Consumer Protection
  • Constitutional Provisions on Consumer Protection
  • Framework Consumer Protection Laws
  • Interface Between Consumer Laws and Other Laws
  • Sectoral Laws
  • Professional Service Legislation
  • Intellectual Property
  • International Trade Law

Module 4: Consumer Protection Agencies

  • Consumer Protection Agencies in the United Nations Guidelines for Consumer Protection
  • Functions of Consumer Protection Agencies
  • Organisational Models for Consumer Protection Agencies
  • Examples of Government Agencies Within Ministries
  • Consultation Mechanisms
  • Operational Autonomy
  • Link with Competition
  • Non-Statutory Public Bodies
  • Changing Scope of Consumer Protection

Module 5: Business Conduct

  • Business Conduct in the United Nations Guidelines for Consumer Protection
  • Corporate Social Responsibility
  • European Union Definitions of Corporate Social Responsibility
  • ISO 26000 Guidance on Corporate Social Responsibility
  • OECD Guidelines for Multi-National Enterprises
  • Is Corporate Social Responsibility Making Progress?
  • Is it Possible to do Well by Doing Good?
  • Self-Regulation
  • Cross-Border Codes
  • Criteria for Self-Regulation
  • Does Collaboration Work?

Module 6: Competition Law, Consumer Interest and International Cooperation

  • Nature and Characteristics of Competition Law and Policy
  • Concepts of Competition Law
  • Abuse of Dominance
  • Cartels and Collusive Behaviour
  • Mergers and Acquisitions
  • Institutional Architecture for Competition
  • A Challenge for Competition Policy Coherence: Consumer Resistance to Switching
  • International Cooperation in the United Nations Guidelines for Consumer Protection
  • Applicable Law and Jurisdiction
  • Practical International Cooperation
  • International Institutional Machinery

Module 7: Consumer Protection in the Marketplace

  • Product Safety and Liability
  • Consumer Information and Education
  • Consumer Dispute Resolution and Redress
  • Electronic Commerce
  • Privacy and Data Protection

Module 8: Consumer Protection and Basic Goods and Services

  • Financial Services
  • Consumer Protection in the Provision of Utilities
  • Food for All
  • Consumer Protection in the Health Care Protection
  • Sustainable Consumption

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Prerequisites

In this Consumer Protection Masterclass, there are no formal prerequisites.

Audience

This training course is ideal for anyone who wants to know about the importance and implementation of Consumer Protection Laws.

Consumer Protection Masterclass Course Overview

Consumer protection laws exist to prohibit unsafe or unethical commercial activities, such as misleading advertising or defective products. The Consumer Protection Act establishes Consumer Rights to protect customers from fraud or other unfair activities. Individuals will know that these Consumer Protection rights ensure that customers make more informed purchasing decisions and receive assistance with concerns. Consumer Protection rights ensure the substitution of hazardous items with safe products. In collaboration with the appropriate government agencies, investigate methods and means of eliminating hazardous products from the market.

In this 1-day Consumer Protection Masterclass, delegates will enlighten their expertise by learning the significance and role of Consumer Protection along with the Consumer Protection laws. Delegates will gain information to advocate and safeguard customers' interests against flaws and faults in goods or services. Our highly expert trainer with many years of experience will teach the delegates all the categories under the Consumer Protection Law to prohibit firms from gaining an unfair advantage over competitors by deceptive and unethical activities.

It also accommodates the delegates with various concepts to gain more information, such as:

  • Sectoral laws
  • Professional service legislation
  • Intellectual property
  • Self-regulation
  • Cross-border codes

At the end of this masterclass, delegates will gain elaborated information about the framework of consumer protection laws. They will also get familiar with the objectives, scope of application and general principles of Consumer Protection. 

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  • Delegate pack consisting of course notes and exercises
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Consumer Protection Masterclass FAQs

FAQ's

Consumer protection safeguards consumers' well-being and interests via education, mobilisation, and advocacy.
In this Consumer Protection Masterclass, there are no formal prerequisites.
This training course is ideal for anyone who wants to know about the importance and implementation of Consumer Protection Laws.
Consumer protection ensures that markets function for both firms and consumers. It helps people to make the best decisions based on their interests and protects them from being abused or misled by corporations. Consumers have access to reliable, unbiased information about the items and services they buy.
Consumer Rights guidelines are for civil society groups and consumer organisations, government departments, business organisations, standard bodies, trade associations, and academics.
This course is [ ] day(s)
Attending this Consumer Protection Masterclass, delegates will acquire information about consumer protection in the provision of utilities, international cooperation in the united nations guidelines for consumer protection, concepts of competition law, nature and characteristics of competition law and policy, and other knowledgeable concepts.
The price for Consumer Protection Masterclass certification in the United Kingdom starts from £895
The Knowledge Academy is the Leading global training provider for Consumer Protection Masterclass.
Please see our Compliance Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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