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Certified Agile IT Service Manager (CAITSM)

Key points about this course

Duration: 2 Days*

Exam: Included

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  • Includes course materials, CAITSM examination, & a completion certificate
  • Certified Agile IT Service Management is delivered by experienced trainers
  • We are the world's largest provider of training courses

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Course Information

Certified Agile IT Service Management (CAITSM) Overview

This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Certified Agile IT Service Management and how its processes can implemented into your organisation.

This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 

The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

Certified Agile IT Service Management (CAITSM) Outline

This CAITSM course covers the following topics:



  • Defining Agile

  • Agile Practices and Approaches

  • The Benefits of Agile IT Service Management

  • Implementing Agile IT Service Management


Exploring Elements of Agile

  • Lean

  • Kanban

  • DevOps

  • ITSM

  • Scrum


Service Management Framework

  • ​The Service Management Life Cycle 

  • Developing Agile Processes

  • Agile Process Design


By the end of the course, you will:

  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation

  • Be familiar with each component of the framework and the processes that form and support them

  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

Who should attend?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.



There are no prerequisites for this course.

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
The course will begin at 9am and finish at 5pm each day.

Certified Agile IT Service Management (CAITSM) Examination

In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:

  • 40 questions

  • Duration of 1 hour

  • 65% pass mark 

  • Closed book


This training course includes the following:

  • The Certified Agile IT Service Management (CAITSM)​ Examination

  • The Knowledge Academy's Certified Agile IT Service Management (CAITSM)​ Manual

  • Certificate

  • Experienced Instructor

  • Refreshments

Key points about this course

Duration: 2 Days*

Exam: Included

Dates & Prices Enquire

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Key points about this course

Duration: 2 Days*

Exam: Included

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell