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Certified Agile IT Service Manager (CAITSM)

Key points about this course


Duration: 2 Days*

Dates & Prices Enquire
  • Includes course materials, CAITSM examination, & a completion certificate.
  • Certified Agile IT Service Management is delivered by experienced trainers.
  • We are the world's largest provider of training courses.

Available delivery methods for this course

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Classroom

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Onsite

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Live Virtual

Course Information

Certified Agile IT Service Management (CAITSM) Course Overview

This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Certified Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity. 

The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.

Certified Agile IT Service Management (CAITSM) Course Outline

This CAITSM course covers the following topics:

Introduction

  • Defining Agile
  • Agile Practices and Approaches
  • The Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Exploring Elements of Agile

  • Lean
  • Kanban
  • DevOps
  • ITSM
  • Scrum

Service Management Framework

  • ​The Service Management Life Cycle 
  • Developing Agile Processes
  • Agile Process Design

By the end of the course, you will:

  • Understand how the Service Management Framework can be used to improve the effectiveness of IT provision throughout the organisation
  • Be familiar with each component of the framework and the processes that form and support them
  • Recognise the scope, value, and characteristics of each stage of the Service Lifecycle

Who should attend this Agile Training Course?

This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.

Prerequisites

There are no prerequisites for this course.

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
The course will begin at 9am and finish at 5pm each day.

Certified Agile IT Service Management (CAITSM) Examination

In order to acquire this CAITSM certification, delegates will need to sit an exam. The exam details are as follows:

  • 40 questions
  • Duration of 1 hour
  • 65% pass mark 
  • Closed book

What's included in this Agile Training Course?

This training course includes the following:

  • The Certified Agile IT Service Management (CAITSM)​ Examination
  • The Knowledge Academy's Certified Agile IT Service Management (CAITSM)​ Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

Key points about this course


Duration: 2 Days*

Dates & Prices Enquire

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Glasgow
Thu 23rd May 2019
Places available
£1989
London
Thu 30th May 2019
Places available
£1795
Sheffield
Thu 30th May 2019
Places available
£1989
Leeds
Thu 6th Jun 2019
Places available
£1989
Aberdeen
Thu 6th Jun 2019
Places available
£1989
Brighton
Thu 6th Jun 2019
Places available
£1989
Newcastle
Thu 6th Jun 2019
Places available
£1989
Bristol
Thu 13th Jun 2019
Places available
£1989
Milton Keynes
Thu 13th Jun 2019
Places available
£1989
VirtualLive Virtual
Thu 20th Jun 2019
Places available
£1795
Edinburgh
Thu 20th Jun 2019
Places available
£1989
Southampton
Thu 20th Jun 2019
Places available
£1989
London
Thu 27th Jun 2019
Places available
£1795
Dublin
Thu 27th Jun 2019
Places available
€1989
Birmingham
Thu 4th Jul 2019
Places available
£1795
Cardiff
Thu 4th Jul 2019
Places available
£1989
Manchester
Thu 11th Jul 2019
Places available
£1795
Nottingham
Thu 11th Jul 2019
Places available
£1989
Liverpool
Thu 18th Jul 2019
Places available
£1989
Sheffield
Thu 18th Jul 2019
Places available
£1989
VirtualLive Virtual
Thu 25th Jul 2019
Places available
£1795
London
Thu 25th Jul 2019
Places available
£1795
Reading
Thu 25th Jul 2019
Places available
£1989
Norwich
Thu 1st Aug 2019
Places available
£1989
Maidstone
Thu 1st Aug 2019
Places available
£1989
Aberdeen
Thu 8th Aug 2019
Places available
£1989
Glasgow
Thu 8th Aug 2019
Places available
£1989
Brighton
Thu 15th Aug 2019
Places available
£1989
Cambridge
Thu 15th Aug 2019
Places available
£1989
Dublin
Thu 22nd Aug 2019
Places available
€1989
Liverpool
Thu 22nd Aug 2019
Places available
£1989
VirtualLive Virtual
Thu 29th Aug 2019
Places available
£1795
London
Thu 29th Aug 2019
Places available
£1795
Milton Keynes
Thu 29th Aug 2019
Places available
£1989
Birmingham
Thu 5th Sep 2019
Places available
£1795
Southampton
Thu 5th Sep 2019
Places available
£1989
Norwich
Thu 12th Sep 2019
Places available
£1989
Belfast
Thu 12th Sep 2019
Places available
£1989
Manchester
Thu 19th Sep 2019
Places available
£1795
Nottingham
Thu 19th Sep 2019
Places available
£1989
VirtualLive Virtual
Thu 26th Sep 2019
Places available
£1795
London
Thu 26th Sep 2019
Places available
£1795
Leeds
Thu 26th Sep 2019
Places available
£1989
Cardiff
Thu 3rd Oct 2019
Places available
£1989
Edinburgh
Thu 3rd Oct 2019
Places available
£1989
Reading
Thu 10th Oct 2019
Places available
£1989
Newcastle
Thu 10th Oct 2019
Places available
£1989
Cambridge
Thu 17th Oct 2019
Places available
£1989
Glasgow
Thu 17th Oct 2019
Places available
£1989
VirtualLive Virtual
Thu 24th Oct 2019
Places available
£1795
London
Thu 24th Oct 2019
Places available
£1795
Bristol
Thu 24th Oct 2019
Places available
£1989
Maidstone
Thu 31st Oct 2019
Places available
£1989
Dublin
Thu 31st Oct 2019
Places available
€1989
Birmingham
Thu 7th Nov 2019
Places available
£1795
Sheffield
Thu 7th Nov 2019
Places available
£1989
Milton Keynes
Thu 14th Nov 2019
Places available
£1989
Norwich
Thu 14th Nov 2019
Places available
£1989
VirtualLive Virtual
Thu 21st Nov 2019
Places available
£1795
Manchester
Thu 21st Nov 2019
Places available
£1795
Belfast
Thu 21st Nov 2019
Places available
£1989
Aberdeen
Thu 21st Nov 2019
Places available
£1989
London
Thu 28th Nov 2019
Places available
£1795
Brighton
Thu 28th Nov 2019
Places available
£1989
Leeds
Thu 5th Dec 2019
Places available
£1989
Edinburgh
Thu 12th Dec 2019
Places available
£1989
Liverpool
Thu 12th Dec 2019
Places available
£1989
VirtualLive Virtual
Thu 19th Dec 2019
Places available
£1795
London
Thu 19th Dec 2019
Places available
£1795
Cardiff
Thu 19th Dec 2019
Places available
£1989

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Key points about this course


Duration: 2 Days*


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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