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The Agile IT Service Management Training course is designed to provide an in depth approach to each of the main components of the Service Management.
Who is this course for?
This course is aimed at anybody in the IT industry looking to gain a good understanding of Service Management, including IT Managers and support staff.
What is it about?
Service Management is a process-based approach to the planning, delivering and controlling of IT services. It differs from more technology oriented approaches to IT management in three main ways:
· A more process-based approach towards management
· A focus on IT services rather than systems
· An emphasis on continual improvement
This 3 day course covers in depth each of the main components of Service Management and the processes, functions and roles which support them.
· Be able to understand how the service management framework can be used to improve the effectiveness of IT provision throughout the organisation
· Know each component of the framework and the processes which form and support them
· Recognise the scope, value and characteristics of each stage of the Service Lifecycle
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style