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Agile IT Service Management is the application of IT service management principles to an agile environment. Our Agile IT Service Management courses provide guidance on how IT services can be managed in a flexible, responsive way to react to change and deliver products which are aligned with the needs of customers and businesses.
The Agile IT Service Management Training course is designed to provide an in-depth approach to each of the main components of Service Management.
Service Management is a process-based approach to the planning, delivering and controlling IT services. It differs from more technology-oriented approaches to IT management in three main ways:
Agile IT Service Management Training Learning Outcomes:
This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Certified Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity.
Learn how to focus on offering exceptional value to the customer & how to build a great customer relationship
Includes materials, exam and certificate
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There are pre-requisites prior to attending this course
Service Management training courses delivered by World Class Service Management instructors in luxury nationwide venues
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Various Delivery Methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell