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This CAITSM course covers the following topics:
Exploring Elements of Agile
Service Management Framework
By the end of the course, you will:
This course is recommended for anybody in the IT industry who is working in Service Management, including IT Managers and support staff.
There are no prerequisites for this course.
This Certified Agile IT Service Management (CAITSM) course is designed to provide an in-depth understanding of the main components of Agile IT Service Management and how its processes can be implemented into your organisation. This 2-day course will provide you with the knowledge to streamline your IT services and allow you to work in a smarter, more efficient manner. Certified Agile IT Service Management Training focuses on the ever-changing requirements in the day-to-day running of businesses and organisations, whilst allowing continuous improvement without needing to compromise business continuity.
The Knowledge Academy's Certified Agile IT Service Management (CAITSM) course is designed to create a functioning and effective IT Service Management Team from 1st Line Support to IT Manager. You will be able to identify and target the quick and easy wins to improve your business and break down bigger projects into smaller iterations, allowing the business to see the benefits of changes without having to wait till project completion.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 01344 203999 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell