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VeriSM™ Plus - Australia

Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7

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  • Identify and describe how to move from a reactive to proactive operation with VeriSM.
  • Learn how VeriSM™ re-defines service Management.
  • VeriSM™ describes how an organisation can define service management principles.

Available delivery methods for this course

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Classroom

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Live Virtual

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Online

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In-house

Course Information

VeriSM™ Plus Training Course Overview

The Knowledge Academy’s VeriSM™ Plus training course has been designed to describe how an organisation can define its service management principles and then use organisational competencies, evolving technologies and a combination of management practices to deliver. This 1-day VeriSM™ training course forms a channel into VeriSM™ and will build upon your existing service management certifications.

VeriSM™ is a new service management method to help organisations create a flexible operating model that is adaptable. VeriSM™ describes how an organisation can define service management principles, and use a combination of management practices to deliver value.

Our VeriSM™ Plus course is accredited by EXIN.

VeriSM™ Plus Course Outline

1. Module: The Service Organisation

  1. Digital Transformation – Delegates will learn how to define the impact of new technologies on organisations and how to describe the impact of digital transformation on service management

2. Module: People and Organisational Structure

  1. Organisational structure – Delegates will be able to define the differences between a leader and a manager and learn how to explain the competencies of the service management professional. Learn how to list the elements of a well-functioning team.

3. Module: The VeriSM™ Model

  1. The VeriSM™ model – Delegates will learn the elements of VeriSM™ model and explain how VeriSM™ re-defines service Management.
  2. Delegates will also learn how to explain how VeriSM™ uses the management mesh to create and stabilize services, wiliest gaining an understanding of the elements within each of the four stages of the VeriSM™ Model
    1. Define.
    2. Produce.
    3. Provide.
    4. Respond.
  3. Adapting the VeriSM™ model – Delegates will learn how to define the process of selecting and integrating management practices and will be able to explain the characteristics of successful operating models

4. Module: Progressive Practices

  1. Delegates will be able to indicate the success factors for adopting progressive management practices and will be able to clarify the key concepts and when to apply Agile, DevOps, SIAM and Lean as a management practice

5. Module: Innovative Technologies

  1.  Impact of Technology – Delegates will learn how to summarize implications of technology on service Management and will be able to explain the benefits of cloud, virtualization and automation.
  2. Delegates will learn how to explain the impact of big data, internet of things, mobile computing, bring your own device on service management. To be able to describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning and containerization.

6. Module: Getting started with VeriSM

  1. Delegates will learn how to identify and describe how to move from a reactive to proactive operation with VeriSM™

Who should attend this VeriSM™ Plus Training?

This VeriSM™ Training course is aimed at all professionals and organisation involved in delivering value to customers through delivery, development, operation and/or promotion of services.

VeriSM™ Plus Prerequisites

Delegates wishing to attend this VeriSM™ Plus training must hold one or more of the following:

  • VeriSM™ Essentials Certificate
  • A Current foundation certificate in IT Service Management (ITIL® Foundation)
Please arrive at the venue at 8:45am.
Delegates wishing to attend this VeriSM™ Plus training must hold one or more of the following: VeriSM™ Essentials Certificate A Current foundation certificate in IT Service Management (ITIL® Foundation)
This VeriSM™ Training course is aimed at all professionals and organisation involved in delivering value to customers through delivery, development, operation and/or promotion of services. VeriSM™ Plus training is recommended for graduates and undergraduates who are looking to join an organisation and required a basic understanding of IT Service Management. This VeriSM™ training course is also designed for Manager and executives who are involved in the delivery of value to customers and required knowledge in IT Service Management.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for VeriSM™ Plus certification in Australia starts from $2399
The Knowledge Academy is the Leading global training provider in the world for VeriSM™ Plus.
Please see our VeriSM™ courses available in Australia

What’s included in this VeriSM™ Training Course

  • VeriSM™ Plus Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

VeriSM™ Plus Exam Information

  • Duration: 30 Minutes
  • Questions: 20 Multiple Choice ‘Closed Book’
  • Pass mark: 65% (13 out of 20)

The VeriSM™ Plus exam is carried out through EXIN

Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7

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VeriSM™ Plus Dates & Prices

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Fri 13th Dec 2019
Places available
$1495
Fri 3rd Jan 2020
Places available
$1495
Melbourne
Fri 10th Jan 2020
Places available
$1895
Brisbane
Fri 10th Jan 2020
Places available
$2395
Sydney
Fri 10th Jan 2020
Places available
$1895
Adelaide
Fri 10th Jan 2020
Places available
$2395
Perth
Fri 10th Jan 2020
Places available
$2395
Canberra
Fri 10th Jan 2020
Places available
$1895
Fri 14th Feb 2020
Places available
$1495
Melbourne
Fri 13th Mar 2020
Places available
$1895
Brisbane
Fri 13th Mar 2020
Places available
$2395
Sydney
Fri 13th Mar 2020
Places available
$1895
Fri 13th Mar 2020
Places available
$1495
Adelaide
Fri 13th Mar 2020
Places available
$2395
Perth
Fri 13th Mar 2020
Places available
$2395
Canberra
Fri 13th Mar 2020
Places available
$1895
Fri 3rd Apr 2020
Places available
$1495
Fri 1st May 2020
Places available
$1495
Adelaide
Fri 8th May 2020
Places available
$2395
Perth
Fri 8th May 2020
Places available
$2395
Canberra
Fri 8th May 2020
Places available
$1895
Melbourne
Fri 8th May 2020
Places available
$1895
Brisbane
Fri 8th May 2020
Places available
$2395
Sydney
Fri 8th May 2020
Places available
$1895
Fri 12th Jun 2020
Places available
$1495
Fri 3rd Jul 2020
Places available
$1495
Adelaide
Fri 10th Jul 2020
Places available
$2395
Perth
Fri 10th Jul 2020
Places available
$2395
Canberra
Fri 10th Jul 2020
Places available
$1895
Melbourne
Fri 10th Jul 2020
Places available
$1895
Brisbane
Fri 10th Jul 2020
Places available
$2395
Sydney
Fri 10th Jul 2020
Places available
$1895
Fri 14th Aug 2020
Places available
$1495
Melbourne
Fri 11th Sep 2020
Places available
$1895
Brisbane
Fri 11th Sep 2020
Places available
$2395
Sydney
Fri 11th Sep 2020
Places available
$1895
Fri 11th Sep 2020
Places available
$1495
Canberra
Fri 11th Sep 2020
Places available
$1895
Adelaide
Fri 11th Sep 2020
Places available
$2395
Perth
Fri 11th Sep 2020
Places available
$2395
Fri 2nd Oct 2020
Places available
$1495
Fri 13th Nov 2020
Places available
$1495
Melbourne
Fri 13th Nov 2020
Places available
$1895
Brisbane
Fri 13th Nov 2020
Places available
$2395
Sydney
Fri 13th Nov 2020
Places available
$1895
Canberra
Fri 13th Nov 2020
Places available
$1895
Adelaide
Fri 13th Nov 2020
Places available
$2395
Perth
Fri 13th Nov 2020
Places available
$2395
Fri 18th Dec 2020
Places available
$1495

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Key points about this course


Duration: 1 Days*

Accredited: Yes

Support: 24/7


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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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