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Duration: 2 Days *
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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-house training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
Duration: 2 Days *
Language: EnglishDates & Prices Enquire
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This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.
During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.
Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.
This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.
Our VeriSM™ Foundation course is accredited by EXIN.
This VeriSM™ Foundation training will explore the following modules:
Module 1: An Introduction to VeriSM™
This module will provide delegates with an insight into the fundamentals of VeriSM™. Various introductory questions such as ‘What is VeriSM™?’ and ‘Why is VeriSM™ necessary?’ will be answered, and delegates will become familiar with what VeriSM™ stands for. As well as this, the benefits of VeriSM™ will be investigated, and an overview of the VeriSM™ framework will ensue. From this module, delegates will gain a basic understanding of what VeriSM™ is all about and how they will benefit from implementing VeriSM™.
Module 2: Service Management
During this module, delegates will learn about the essentials of Service Management. Topics of interest include Products and Services, Understanding Customer Demand, and Service Provision. As well as this, the organisation’s role as a Provider will be explored, as will the process of Delivering Value. Likewise, delegates will learn about Service Management in the context of VeriSM™.
Module 3: The VeriSM™ Approach
Module 3 will examine the VeriSM™ methodology in detail. Service Management as everyone’s responsibility will be stressed, as will VeriSM™ principles such as Security, Quality, Cost, and Risk. The role of VeriSM™ in supporting organisations and adopting a VeriSM™ mindset will be covered. As well as this, the way in which VeriSM™ integrates best practices to provide their model is analysed.
Module 4: The Management Mesh
The Management Mesh, a vital component of the VeriSM™ methodology, will be covered in Module 4. Resources, Environment, Materialising Technologies, and Management Techniques are encompassed within the Management Mesh.
Module 5: Digital Transformation
This module will focus on the impact of emerging technologies on the organisation. Delegates will explore the significance of and adapting to Digital Transformation, and how Digital Transformation permits changes to business processes.
Module 6: Conclusion
This VeriSM™ Foundation training course will conclude with an overview of how to implement VeriSM™ within an organisation. Closing remarks will include what the emergence of VeriSM™ means for existing Service Management techniques.
This VeriSM™ certification is designed for anyone wishing to acquire an understanding of the VeriSM™ approach.
There are no prerequisites as this is an introductory level VeriSM™ training course, thus anyone can attend.
The VeriSM™ Foundation exam is carried out through EXIN.
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Various delivery methods
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell