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ITIL® 4 Practitioner: Change Enablement Training Course is part of our Black Friday sale. Lock in 59% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

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ITIL® 4 Practitioner: Change Enablement Training Course Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Practitioner: Change Enablement Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice.
  • PSFs and Key Metrics of the Practice.
  • Key Terms and Concepts:
    • Change.
    • Change Model.
    • Standard Change.
    • Emergency Change.
    • Change Authority.

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes.
  • Key Activities of the Processes.
  • How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice.
    • Change Manager / Coordinator.
    • Change Authority.
  • How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice?

  • Explain the Tools Application.
  • Apply the Recommendations on Automation.

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties.
  • How Partners and Suppliers can Support the Practice?

Module 6: How the ITIL Capability Model can be Used to Develop the Practice?

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Change Enablement Success and Supported by the ITIL Guiding Principles.
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ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

  • Question Type: Multiple Choice
  • Total Questions: 20 
  • Total Marks: 20 Marks 
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book
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Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL Certification Training is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this ITIL Course. However, this ITIL Training will be more beneficial for:

  • Change Managers
  • Change Coordinators
  • Project Managers
  • IT Managers
  • Business Analysts
  • Organisational Development Professionals
  • Service Delivery Managers

Prerequisites of the ITIL® 4 Practitioner: Change Enablement Training Course

To attend the ITIL® 4 Practitioner: Change Enablement Training Course, candidates should possess a fundamental understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Change Enablement Training Course Overview

The ITIL® 4 Practitioner: Change Enablement Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to enable successful changes within an IT service environment. Change enablement is a critical process that focuses on facilitating and supporting changes to IT services, systems, and processes while minimising risks and disruptions to business operations.

IT Managers, Change Managers, Project Managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Change Enablement Training Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of change enablement principles, processes, and best practices to improve change management effectiveness and drive business value.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Change Enablement Training will provide delegates with a comprehensive knowledge of change enablement, encompassing the principles, processes, and strategies vital for effective change management within organisations. They will learn to navigate the complexities of change management processes, mastering the art of seamlessly integrating changes within organisational structures.

ITIL® 4 Practitioner: Change Enablement Training Course Objectives

  • To identify and describe key components within change enablement processes.
  • To integrate change enablement effectively into organisational value streams.
  • To understand roles and responsibilities crucial for successful change enablement.
  • To leverage information technology in supporting and enabling change enablement.
  • To recognise the significance of partners and suppliers in change initiatives.
  • To utilise the ITIL Capability Model for enhancing change enablement capabilities.

Upon completion of the ITIL® 4 Practitioner: Change Enablement Training Course, participants will be equipped with the knowledge, skills, and confidence needed to enable successful changes within their IT service environment. They will be better prepared to plan, coordinate, and implement changes effectively, ultimately contributing to improved service delivery efficiency and business agility.

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What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

  • ITIL® 4 Practitioner: Change Enablement Examination.
  • World-Class Training Sessions from Experienced Instructors.
  • Digital Delegate Pack.
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Train Your Workforce

Looking for ITIL® 4 Practitioner: Change Enablement Training Course in-house or onsite training Sydney. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Sydney is the capital of the state New South Wales in Australia. It is the most populous city in Australia with a population of 4.8 million people. It is located on the east coast of Australia around the world’s largest natural harbour. 1.5 million of Sydney’s residents were born overseas making the city one of the most multicultural cities in the world with over 250 different languages being spoken. Sydney has the largest economy in Australia and its strengths lie in finance, tourism and manufacturing. There are also a large amount of international or foreign banks and corporations in Sydney and is noted to be the leading financial hub of the Asia Pacific.Sydney hosted the 2000 Summer Olympics. Millions of tourists visit Sydney every year to see the landmarks which include Sydney Harbour, Royal National Park, Bondi Beach and Sydney Opera House. There are six universities in Sydney, which are the University of Sydney, the University of Technology, the University of New South Wales, Macquarie University, the University of Western Sydney and the Australian Catholic University. Over 5% of Sydney residents are attending a university. Sydney residents are highly educated as standard, with over 55% of the work force having completed high levels of schooling. 1.3 million people were enrolled in some sort of education during the 2011 census, 16% of these were at a university. The University of Sydney was established in 1850 and is seen as the oldest university in Australia. It is the third best university in Australia and amongst the top 30 universities in the world. The New South Wales Department of Education manages the public schools in Sydney. There are 935 preschool, primary and secondary schools in the whole of Sydney. The Sydney Technical College opened in 1878 and offers a range of vocational training and education including mechanical drawing, surgery, grammar and English skills, steam engines and mathematics. 

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Ways to take ITIL® 4 Practitioner: Change Enablement Training Course in Sydney

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 20 Nov 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

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Package deals for ITIL® 4 Practitioner: Change Enablement Training Course in Sydney

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner: Change Enablement Training Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner: Change Enablement Training Course, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Practitioner: Change Enablement Training Course in Sydney FAQs

What is Change Enablement?

Change Enablement in ITIL® refers to the structured approach of planning, implementing, and managing changes within an organisation's IT services to ensure minimal disruption and optimal performance.

Why ITIL 4 Practitioner Change Enablement is important?

This course is crucial as it equips professionals with advanced skills to navigate and lead change initiatives, fostering adaptability and resilience in IT service management.

How does this ITIL 4 Practitioner Change Enablement Training benefit an organisation?

The ITIL 4 Practitioner Change Enablement Training enhances an organisation's agility by imparting effective change management practices, reducing service disruptions, and ensuring a smoother adaptation to evolving business needs.

What do individuals gain from taking this ITIL 4 Practitioner Change Enablement Course?

Participants gain expertise in leading and supporting change initiatives, enabling them to contribute to successful change enablement within their organisations and advancing their career in IT service management.

What will I learn in this ITIL 4 Practitioner Change Enablement Training Course?

The ITIL 4 Practitioner Change Enablement Training covers strategic planning, communication strategies, risk management, and measurement and metrics for successful change implementation in IT services.

What is the duration of this course?

The duration of this course is 1 day.

Are there any prerequisites for taking this ITIL 4 Practitioner Change Enablement Course?

There are no formal prerequisites to attend this course.

What does the ITIL 4 Practitioner Change Enablement Training Course cover?

The training covers key aspects such as stakeholder engagement, cultural change, communication planning, and embedding change management practices, providing a holistic understanding of effective change enablement.

Why choose The Knowledge Academy in Sydney over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Practitioner Change Enablement Certification.

What is the cost/training fees for ITIL® 4 Practitioner: Change Enablement Training Course in Sydney?

The training fees for ITIL® 4 Practitioner: Change Enablement Training Course in Sydney starts from AUD2895

Which is the best training institute/provider of ITIL® 4 Practitioner: Change Enablement Training Course in Sydney?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner: Change Enablement Training Course.

What are the best ITIL® Certification Training courses in Sydney?

Please see our ITIL® Certification Training courses available in Sydney

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