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ITIL® 4 Practitioner: Change Enablement Training Course Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Practitioner: Change Enablement Training Course Outline

Module 1: Key Concepts of the Practice

  • Purpose of the Practice.
  • PSFs and Key Metrics of the Practice.
  • Key Terms and Concepts:
    • Change.
    • Change Model.
    • Standard Change.
    • Emergency Change.
    • Change Authority.

Module 2: Processes of the Practice

  • Inputs and Outputs of the Processes.
  • Key Activities of the Processes.
  • How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice.
    • Change Manager / Coordinator.
    • Change Authority.
  • How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice?

  • Explain the Tools Application.
  • Apply the Recommendations on Automation.

Module 5: Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties.
  • How Partners and Suppliers can Support the Practice?

Module 6: How the ITIL Capability Model can be Used to Develop the Practice?

  • How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

  • Change Enablement Success and Supported by the ITIL Guiding Principles.
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ITIL® 4 Practitioner: Change Enablement Training Course Exam Information

The ITIL® 4 Practitioner: Change Enablement Training Course Exam assesses individuals' understanding of the ITIL® 4 frameworks. The examination is intended to assess whether an individual can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Change Enablement Practice publication.

  • Question Type: Multiple Choice
  • Total Questions: 20 
  • Total Marks: 20 Marks 
  • Pass Mark: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book
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Who should attend this ITIL® 4 Practitioner: Change Enablement Training Course?

This ITIL Certification Training is designed for anyone who wants to enhance their proficiency in Change Enablement would greatly benefit from this ITIL Course. However, this ITIL Training will be more beneficial for:

  • Change Managers
  • Change Coordinators
  • Project Managers
  • IT Managers
  • Business Analysts
  • Organisational Development Professionals
  • Service Delivery Managers

Prerequisites of the ITIL® 4 Practitioner: Change Enablement Training Course

To attend the ITIL® 4 Practitioner: Change Enablement Training Course, candidates should possess a fundamental understanding of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner: Change Enablement Training Course Overview

The ITIL® 4 Practitioner: Change Enablement Training Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to enable successful changes within an IT service environment. Change enablement is a critical process that focuses on facilitating and supporting changes to IT services, systems, and processes while minimising risks and disruptions to business operations.

IT Managers, Change Managers, Project Managers, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Change Enablement Training Course. This ITIL Course is particularly relevant for professionals seeking to enhance their understanding of change enablement principles, processes, and best practices to improve change management effectiveness and drive business value.

The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Change Enablement Training will provide delegates with a comprehensive knowledge of change enablement, encompassing the principles, processes, and strategies vital for effective change management within organisations. They will learn to navigate the complexities of change management processes, mastering the art of seamlessly integrating changes within organisational structures.

ITIL® 4 Practitioner: Change Enablement Training Course Objectives

  • To identify and describe key components within change enablement processes.
  • To integrate change enablement effectively into organisational value streams.
  • To understand roles and responsibilities crucial for successful change enablement.
  • To leverage information technology in supporting and enabling change enablement.
  • To recognise the significance of partners and suppliers in change initiatives.
  • To utilise the ITIL Capability Model for enhancing change enablement capabilities.

Upon completion of the ITIL® 4 Practitioner: Change Enablement Training Course, participants will be equipped with the knowledge, skills, and confidence needed to enable successful changes within their IT service environment. They will be better prepared to plan, coordinate, and implement changes effectively, ultimately contributing to improved service delivery efficiency and business agility.

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What's included in this ITIL® 4 Practitioner: Change Enablement Training Course?

  • ITIL® 4 Practitioner: Change Enablement Examination.
  • World-Class Training Sessions from Experienced Instructors.
  • Digital Delegate Pack.
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Looking for ITIL® 4 Practitioner: Change Enablement Training Course in-house or onsite training Canberra. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

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To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Canberra is the capital city of Australia and largest inland city. The population of Canberra is around 380,000 and is located 170 miles south-west of Sydney in the Northern end of the Australian Capital Territory. Canberra was elected as the nation’s capital in 1908 against the two rivals Melbourne and Sydney. There are two main universities in Canberra the Australian National University which has over 10,000 full-time students and the University of Canberra with over 8,000 students attending. St. Mark’s Theological College is a part of the Charles Sturt University. As of 2004 there were a total of 140 schools in Canberra with 96 of them being government run and 44 being private. During the 2006-2008 period some schools were closed and others were merged together. There is a high percentage of non-government run schools in Canberra that make up almost 41% of ACT enrolments. There are a number of military schools in Canberra including the Australian Defence Force Academy and the Royal Military College.

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Ways to take ITIL® 4 Practitioner: Change Enablement Training Course in Canberra

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 20 Nov 2026

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Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

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Package deals for ITIL® 4 Practitioner: Change Enablement Training Course in Canberra

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Practitioner: Change Enablement Training Course, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Practitioner: Change Enablement Training Course, and allows you to purchase multiple courses at a discounted rate.

ITIL® 4 Practitioner: Change Enablement Training Course in Canberra FAQs

What is Change Enablement?

Change Enablement in ITIL® refers to the structured approach of planning, implementing, and managing changes within an organisation's IT services to ensure minimal disruption and optimal performance.

Why ITIL 4 Practitioner Change Enablement is important?

This course is crucial as it equips professionals with advanced skills to navigate and lead change initiatives, fostering adaptability and resilience in IT service management.

How does this ITIL 4 Practitioner Change Enablement Training benefit an organisation?

The ITIL 4 Practitioner Change Enablement Training enhances an organisation's agility by imparting effective change management practices, reducing service disruptions, and ensuring a smoother adaptation to evolving business needs.

What do individuals gain from taking this ITIL 4 Practitioner Change Enablement Course?

Participants gain expertise in leading and supporting change initiatives, enabling them to contribute to successful change enablement within their organisations and advancing their career in IT service management.

What will I learn in this ITIL 4 Practitioner Change Enablement Training Course?

The ITIL 4 Practitioner Change Enablement Training covers strategic planning, communication strategies, risk management, and measurement and metrics for successful change implementation in IT services.

What is the duration of this course?

The duration of this course is 1 day.

Are there any prerequisites for taking this ITIL 4 Practitioner Change Enablement Course?

There are no formal prerequisites to attend this course.

What does the ITIL 4 Practitioner Change Enablement Training Course cover?

The training covers key aspects such as stakeholder engagement, cultural change, communication planning, and embedding change management practices, providing a holistic understanding of effective change enablement.

Why choose The Knowledge Academy in Canberra over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Practitioner Change Enablement Certification.

What is the cost/training fees for ITIL® 4 Practitioner: Change Enablement Training Course in Canberra?

The training fees for ITIL® 4 Practitioner: Change Enablement Training Course in Canberra starts from AUD2895

Which is the best training institute/provider of ITIL® 4 Practitioner: Change Enablement Training Course in Canberra?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Practitioner: Change Enablement Training Course.

What are the best ITIL® Certification Training courses in Canberra?

Please see our ITIL® Certification Training courses available in Canberra

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