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ISO 20000 Training | ISO 20000 Internal Auditor Training in Melbourne

Key points about this course

Duration: 2 Days *

Pre-requisites:ISO 20000 Foundation

Rating: Excellent

Language: English

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  • Includes the courseware folder and a certificate on completion 
  • ISO 20000 Internal Auditor supplied by the world's largest training company
  • Our highly experienced instructors deliver a range of ISO 20000 courses

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Thu 12th Mar 2020
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Thu 30th Apr 2020
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Thu 25th Jun 2020
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Thu 15th Oct 2020
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Key points about this course

Duration: 2 Days

Pre-requisites:ISO 20000 Foundation

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Course Information

ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.


The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.


This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard. 

ISO 20000 Internal Auditor Outline

This training course consists of 10 modules, which will cover the following:


Module 1: Introduction to Audit

  • Define auditing
  • Types of Audit
    • Internal
    • External
  • Audit Terminology

 Module 2: Auditing Roles

  • Auditor
  • Auditee
  • Audit team
  • Guides and Observers
  • Lead Auditor
  • Audit Management

 Module 3: Auditing Principles

  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of the audit reports
  • Due to professional care

 Module 4: Roles and Responsibilities of the Auditor

  • Management of personnel
  • Reporting
  • Preparation checklists
  • Scope of work
  • Managing Audit Programme
  • Communication at all levels of organisation

 Module 5: Skills and Competencies of an Internal Auditor

  • Personal Attributes
  • Knowledge
  • Skills
  • Education and Experience

Module 6: Purpose of Internal Auditing

  • Detection
  • Protection
  • Prevention

 Module 7: Audit Procedures

  • Initialise the report
  • Prepare Activity
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute report
  • Complete the audit
  • Conduct a follow-up

Module 8: Audit Triangle

  • Question
  • Check
  • Observe

Module 9: Audit Template/Work Documents

  • Audit Requirements
  • Audit Documents

Who should attend?

This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:

  • Managers (especially those in quality and production)

  • Supervisors

  • IT professionals

  • Prospective auditors

  • Individuals who would be responsible for implementing change



There are no formal prerequisites for this ISO 20000 Internal Auditor training course. However, we recommend completing the ISO 20000 Foundation certification before studying.

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Internal Auditor certification.
Yes, this ISO 20000 Internal Auditor training is the second of four courses within ISO 20000. The first course is ISO 20000 Foundation and the preceding courses are; ISO 20000 Lead Auditor and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Internal Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Internal Auditor training consists of a 2 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
There are no formal prerequisites for enrolling on this training course. Yet, knowledge of the ISO 20000 Foundation would be beneficial.
Please arrive at the venue at 8:45am.
The price for ISO 20000 Internal Auditor certification in Melbourne starts from $1599
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Internal Auditor.

ISO 20000 Internal Auditor Examination

In order to complete this ISO 20000 Internal Auditor training course, candidates must pass an examination. This will take place at the end of the final day after all course content has been covered. The exam is:

  • 30 questions

  • Multiple choice

  • 40 minutes in duration

  • 50% pass mark (15/30)

  • Closed book


This ISO 20000 Internal Auditor training course includes:

  • The ISO 20000 Internal Auditor Examination

  • The Knowledge Academy ISO 20000 Internal Auditor Manual 

  • Certificate

  • Experienced Instructor 

  • Refreshments 

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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