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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IIn-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
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ISO 20000 Training - Australia

ISO 20000 is an international standard for IT service management which provides guidance on how to create an effective information technology service management system. Our range of training courses will show you how to interpret the requirements and put them in action to make your organisation ISO 20000 compliant.

ISO 20000 Training Information

About ISO 20000 Training

ISO 20000 is an international standard for IT service management. It describes the requirements for an information technology service management system which utilises continual service improvement. It also matches the best practices used in ITIL. Our training will introduce you to the standard, show you how to apply it in your organisation, and how to audit yours and other organisations against it.

This depends on the training course you choose. ISO 20000 Foundation is 1 day, while the Auditor and Implementer courses run between 2 and 5 days.
The Knowledge Academy’s ISO 20000 training courses include the courseware, a certificate, and an experienced instructor.
We offer ISO 20000 training courses in locations all over the UK, as well as abroad. We make it easy to find a training venue near you.
Prerequisites vary according to the course. Please see each course for details.
The Knowledge Academy is the Leading global training provider in the world for ISO 20000 Training.
The price for ISO 20000 Training certification in Australia starts from $1279.

ISO 20000 Foundation Course Overview

This 1-day ISO 20000 Foundation training course aims to provide delegates with an introduction to how their organisation’s services must be managed, measured, and reviewed to ensure that corporate and customer specifications are met. On completion of this course, candidates will have an understanding of how their business strategy can be aligned with IT facilities to increase business outputs, whilst lowering costs.


ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.


ISO 20000 Lead Auditor Course Overview

This 5-day ISO 20000 Lead Auditor certification aims to build on the knowledge ascertained in the ISO 20000 Internal Auditor training course. Therefore, by the completion of this training delegates will have the ability to complete both internal and external audits. In addition, this course will provide candidates with information about successful reporting, procedures, principles, and techniques.


ISO 20000 Lead Implementer Course Overview

This ISO 20000 Lead Implementer training consists of a 5-day course that will teach delegates how an IT Service Management System can be efficiently established, implemented, managed, and maintained. This will include applying the correct approaches, concepts, methods, and techniques in order to produce successful outcomes.

ISO 20000 Training Benefits for Individuals

  • Learn an international approach to IT service management
  • Consolidate existing IT service management knowledge including ITIL
  • Understand how to implement and manage an IT service management system

ISO 20000 Training Benefits for Businesses

  • Improve your approach to IT service management
  • Train staff in using ISO 20000
  • Improve your business opportunities

Reasons to choose
ISO 20000 Training

  • Understand the content and requirements of the International Standard

  • Gain the knowledge and understanding of ISO 20000 principles and process

  • Demonstrate the overall Service Management system

  • ISO 20000 Training in luxury nationwide venues

Why choose
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Best Price in the Industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

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Various Delivery Methods

Flexible delivery methods are available depending on your learning style.

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Resources Included

Resources are included for a comprehensive learning experience.

Dates & Prices

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Canberra
Fri 27th Sep 2019
Places available
$1995
VirtualLive Virtual
Fri 4th Oct 2019
Places available
$1995
Perth
Fri 4th Oct 2019
Places available
$1995
Sydney
Fri 11th Oct 2019
Places available
$1995
Brisbane
Fri 18th Oct 2019
Places available
$1995
VirtualLive Virtual
Fri 1st Nov 2019
Places available
$1995
Melbourne
Fri 1st Nov 2019
Places available
$1995
Perth
Fri 8th Nov 2019
Places available
$1995
Adelaide
Fri 15th Nov 2019
Places available
$1995
Sydney
Fri 29th Nov 2019
Places available
$1995
Melbourne
Fri 6th Dec 2019
Places available
$1995
VirtualLive Virtual
Fri 13th Dec 2019
Places available
$1995
Brisbane
Fri 13th Dec 2019
Places available
$1995
Canberra
Fri 20th Dec 2019
Places available
$1995
Perth
Fri 3rd Jan 2020
Places available
$1995
Brisbane
Fri 24th Jan 2020
Places available
$1995
Sydney
Fri 7th Feb 2020
Places available
$1995
Melbourne
Fri 21st Feb 2020
Places available
$1995
Canberra
Fri 6th Mar 2020
Places available
$1995
Adelaide
Fri 27th Mar 2020
Places available
$1995
Brisbane
Fri 3rd Apr 2020
Places available
$1995
Sydney
Fri 17th Apr 2020
Places available
$1995
Melbourne
Fri 1st May 2020
Places available
$1995
Perth
Fri 8th May 2020
Places available
$1995
Canberra
Fri 29th May 2020
Places available
$1995
Sydney
Fri 5th Jun 2020
Places available
$1995
Melbourne
Fri 19th Jun 2020
Places available
$1995
Adelaide
Fri 26th Jun 2020
Places available
$1995
Brisbane
Fri 10th Jul 2020
Places available
$1995
Sydney
Fri 7th Aug 2020
Places available
$1995
Melbourne
Fri 14th Aug 2020
Places available
$1995
Perth
Fri 21st Aug 2020
Places available
$1995
Canberra
Fri 4th Sep 2020
Places available
$1995
Adelaide
Fri 18th Sep 2020
Places available
$1995
Sydney
Fri 2nd Oct 2020
Places available
$1995
Melbourne
Fri 9th Oct 2020
Places available
$1995
Brisbane
Fri 13th Nov 2020
Places available
$1995
Perth
Fri 20th Nov 2020
Places available
$1995
Melbourne
Fri 27th Nov 2020
Places available
$1995
Canberra
Fri 11th Dec 2020
Places available
$1995
Sydney
Fri 18th Dec 2020
Places available
$1995

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Duration: 1 days*

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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